field technician

proposal manager

operations lead

customer success manager

project manager

SITA

Work to SITA for 3 years and I must say I spent much time on it, being a stable person, a loyal employee and I like to jump from job to job. But thank you for finding another job and be out of this hell. 

Pros: The benefits are not that bad. 

Cons: The management is the worst I've seen in my life. Devoid of professional qualifications, lower skills to direct the staff, arbitrary and dictators. Maintain a ring in which if you're not part of the do not have the slightest hope to advance or be taken into account. 

The employee morale is on the floor due to lack of motivation of management. If you are an otherwise qualified employee to receive recognition for your work, your boss tried by all means to you to be mediocre and seek the best way to crush. 

It is a rot from the head to the lower levels of the company, a corrupt ring of people profiting from the mess and discouraging to people who have preparation and talent for them to continue profiting from their misery, doing nothing and preventing people that if want to work this unmotivated to them continue to shine despite their incompetence. 

"This company has been in the market through contracts forced ties ... and in many cases lower prices for service contracts to be offered well below its competitors, Translated in reduction of employee benefits." 

Worst of all is that senior management lately has closely spaced changes of position, yet they are still the same people placed in different strategic points to keep your ring corruption and nepotism ... and wanting to influence the front-line employee to offer their opinion for change, when in fact there is no slightest interest to make it happen.

Sita is the worst company I have ever worked with. The "leadership" team's management style is outdated, unapproachable, chances for advancement and growth are dismal. The culture which this leadership team has contributed to, tolerated, or promoted is destroying the company. Employees are leaving at a rapid pace simply because of the stress, lack of clarity in priority and role expectations, and bad company culture.  Projects are unfulfilled, abandoned, unstructured, and without proper planning or implementation. Silo operations and "exceptional" cases are a common occurrence here, which never contributes to a successful outcome. Completely dysfunctional operations, constant under-utilization of specialized systems and tools, but at the same time unrealistic expectations of very simple tools. No roles and responsibilities, no one knows who is doing what and under what conditions. it's an extremely stressful place to work with no end in sight as the company refuses to take responsibility or meaningful action. It's always talk. 
Handling of the COVID situation has been shameful. The company was very keen on convincing employees to take unpaid leave, yet remain totally inflexible to allow employees to work from home, even as positive cases are climbing higher and higher each day. What is the justification for this scenario? That physical presence in the office is a company order to obey. 

What century am I living in?

While at SITA, I was able to start out as a temporary Administrative Assistant and work my way up in the company to Sr. Service Delivery Manager. In the Service Delivery Department, we were responsible for ordering circuits and routers  for our airline customers and ensure we met the lead time to connect deadlines. We also assisted when a customer experienced outages. The company provided many training and advancement opportunities in data networking for the airline telecommunications industry. My favorite experiences were a trip to Paris, France for three weeks of training, Bordeaux, France for a week of training and relocating to Englewood, Colorado to manage the newly formed Service Delivery Department in the Denver office. I thoroughly enjoyed the camaraderie between management and co-workers in a diverse, international company and loved learning the technical aspects of the company products and services. 

SITA as a whole is not the problem. The problem is the managers & team leads. There is no sense of loyalty within that company whatsoever! Everyone there are out for only themselves. If you brown-nose (kiss up), you will move up. I was there for 8 years, and a contractor became my team lead after being there only two years. I wasn't even offered a chance to apply for the position. The reason being, the contractor came in sucking up to all forms of management, regardless of the fact that he didn't know anything about nothing!! I had some personal issues that caused me to miss some days, but that was the first time, in 8 years, that I had to miss work. My work ethics were perfect! And they did not hesitate to just let me go. I wish them the best, but this is not a company I would recommend working for.

Pros
- Great benefits, especially vacation weeks
- Great for work-life balance in a hybrid (not remote) environment allowing to work from anywhere 30 days a year
- Multi cultural environment if you like that
- Challenging every day without being overworked if you know how to say 'No' or delegate

Cons
- Salary is average or below competition and salary increases not even in line with inflation
- There are growth opportunities but it may be hard to move up the career path without great connections/determination
- Questionable senior leadership location strategy forcing management to lose hundred of years of employee great expertise in a short period of time

SITA is a leader in air transport communications and information technology

They provide IT and telecommunication services to the air transport community on a international level.   My years at SITA were rewarding, and provided me with a wealth of knowledge, from programming internal networks to purchasing, inventory management and project management.  I had the privilege of traveling to many different countries and working with people of many different cultures.

My typical day entailed day to day Operations therefore no two days were same for me which made each day very exciting and very challenging at times.
The work place was very different to a regular commercial environment that at times presented some challenges.
The workplace culture was very harmonious and I had an excellent team with always a can do attitude. This was very rewarding since I was responsible for building and training the team.
The most enjoyable part of my job was dealing with customer escalations. It was especially satisfying since most of the times i was able to call back with a resolution or work around solution.

While working for SITA I've come to learn many aspects of a typical day at the Airport and all the gears that need to turn in order to make the day run smooth. I have been blessed with an opportunity to work  some of the brightest IT professionals, who also have been teaching me more through there own experiences. My job, isn't monitored a lot, because management and my team have come to notice I get the job done, well and efficient. A typical day at work, would be to come in, walk into my area, check out my machines, make sure all is well, complete maintenance as required, and fix any problems that may have risen prior to me getting to work.

SITA recently shut down the majority of their Atlanta operations (all of the Passenger Services LOB), but there is still a presence here.

The teams, coworkers and management are all professional, the work environment is very good, benefits/salary are fair, and continuous learning is strongly encouraged. 

SITA really looks for employees already familiar with air transport software (good luck with that!) so it may be tough to get in here. 

The only real downside is that SITA's parent management can't seem to make up its mind if the Atlanta operations will be here long-term, so it's a slightly iffy proposition for new-hires.

What is the best part of working at the company?
At the end of your shift, going home

What is the most stressful part about working at the company?
Muck rolls down hill, managers have a way of smelling of roses

What is the work environment and culture like at the company?
If your face fits with managers it's hunky dory, but be aware you are only a number, if the muck hits the fan, area managers and site managers stick together , scape goats are needed .

What is a typical day like for you at the company?
Keep your head down, do your shift and go home.

Top Job Titles	Average Salary
Field technician 6 salaries reported	$49,833 per year
Proposal manager 4 salaries reported	$118,750 per year
Operations lead 4 salaries reported	$84,375 per year
Customer success manager 3 salaries reported	$107,500 per year
Project manager 2 salaries reported	$67.00 per hour

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