teller

consultant

branch manager

STCU

I love this company so so much! They really do their best to make you feel at home and respected and listened to. They have great programs for advancements and training and growing as a business professional. The benefits are phenomenal and the company truly cares about its members and employees. 
Though the management leaves a lot to be desired. I've worked in two different departments and each manager has been a nightmare to be honest. I wish the company would review their managers before hiring them. My first manager didn’t even want to be one, she never worked with me, made me drive outside of the area I was hired for and refused to let me get mileage reimbursement, even though I was eligible. She continually didn’t know what she was doing and wouldn’t be able to help at all, she would pawn me off onto other people then get in trouble and chastise me for going to other managers for help. She was more concerned with her own pipeline and making money than growing her team and making them feel welcomed.
My current manager is a legit the worst. She has a long history of employees quitting because they’ve worked with her at B of A and she’s awful. She is manipulative, she lies constantly, she’s beyond hypercritical and kills all individuality. She shows up to work with nasty stuff all over her pants, like she wiped her hands and used them as a napkin, but she will tell people they can’t wear certain shoes or socks on casual days just because. She twists every interaction you’ll have with her to make her seem like the good person when she’s really just lying to make you look bad. She shows up late to meetings/work without calling or texting the assistant branch manager,  but will threaten to fire people for letting her know when they’re running late and they actually end up at work on time. She’s constantly in her office on her cell phone just chatting with the assistant manager, they ignore when we are busy at work and just stay behind closed doors and tell the rest of the branch to not bother them. When it’s super swamped on Fridays and we need extra help because we are down some people she will choose that time to reorganize the back rooms and basement to avoid actually doing any work. She doesn’t call members back when you ask her to do her job and act as a manager. She will be the downfall of the branch, and there is already talks of a walk out because of her. 
Great company, they just need to watch who they hire as managers.

STCU culture is extremely supportive and management is competent, goal-focused and transparent. I feel that not only my direct supervisor but all managers and senior staff in the contact center are truly invested in my personal career growth. Call center work is never easy, but the company adapts to changes, strategically plans ahead for large transitions, and remains open about process improvement, frequently accepts feedback and includes all call center staff in discussions of changes, both large and small. I find it extremely refreshing to work for an organization this interested in feedback from the people actually doing the frontline work, and to be able to understand the why behind large transitions. When we are promised support (such as increased staffing or training), STCU comes through. 
I feel that so far, management is STCU's strongest point. There are multiple managers in contact center and every single one I have interacted with has made me feel valued as an employee and a person. I have been working for the company for 11 months as of writing this review, with call center experience but no previous financial industry experience, yet have learned so much and have expressed to my direct supervisor that I am interested in other departments and other positions in the credit union during a review. He immediately requested to set up a meeting where we could talk specifically on career growth and personal growth for me, not just to discuss positions that are currently open, but what I enjoy most in my current job, what I enjoy least, and what I eventually want to transition towards, whether it be a job with STCU or not. He then coordinated with another department to shadow so I can get a better sense of the work I would be doing, should I decide to apply for their next opening.
Whether you are a young person looking to further their professional horizons, or a seasoned financial industry employee looking for stable employment with good benefits, regular hours, paid holidays, routine work with the option to contribute to organizational changes, I feel that the contact center has a place for anyone with a good attitude who is willing to work and invest in others. 

STCU is a good place to work with various opportunities for growth, overall good benefits, a lot of learning opportunities, good job security.  Another perk is, employees are not forced to be pushy with sales unlike other competitors.  The mentality is that we are all one team - bonuses are shared regardless if every dept or branch met their goal.  

Drawbacks include aggressive growth into new markets, which comes at a price to compromising current employee satisfaction. Pay and merit increases are subpar- STCU is always behind competition with pay. Reviews and raises have become comical. Employees with years of experience are being paid the same as new employees with no experience.  Sometimes it feels like they take advantage of people (taking on more without pay).  Being in management is like a competition and always under the microscope, being judged and compared to peers. Some people are put in management that have zero business being in a leader role yet despite employee complaints, nothing changes. With all the growth, it's sadly not the same STCU it used to be. If they could get the compensation dialed in the right way, it would be the perfect place to work but sadly the dismissiveness of low employee wages is a huge issue and people will continue to leave by the masses. 

Typical day at work is simple. Transact with members depending on their needs whether that be deposits or withdrawals or just a balance. I learned a lot a got experience I never had before this role which I am grateful for. However, the other tellers talk a lot of smack about the members after they leave and management seems to target some workers, which makes for an uncomfortable work environment. Pay was great and the benefits seemed to be pretty good. I enjoyed interacting with the members day to day, the job itself wasn't bad. I left because of my manager and the other coworkers. STCU seems to be a great company that cares for their workers and members but that branch just needs a rework. Talking behind everyone's back including your branch manager and the members isn't good and doesn't make anyone feel good. 

Loved the culture working at STCU, they make their employees feel loved, welcome and recognized. However being in the contact center and dealing with phone calls from members was the worst. It was a hit or miss, some people would be extremely pleasant and then some would be irate over things that have nothing to do with banking or the company. If you apply, be aware that the team and managers will be the best part of the job, but not really the work itself. 

What is the best part of working at the company?
The unique people I met and the volunteer opportunities to volunteer in my community 

What is the most stressful part about working at the company?
The managers and the cliques at STCU 

What is the work environment and culture like at the company?
Cliquey, harrassment from managers, and favoritism.

What is a typical day like for you at the company?
Stressful and unfair watching managers play favorites with providing opportunities

I truly loved working at STCU, and would not have left if my partners job had not asked us to re-locate. STCU really felt like a second family, and they really go the extra mile to show that they care for their employees. I always felt like my management team had my best interests, and growth in mind.  If I ever have the opportunity to go back I would! 

Most individuals are great at STCU. There are a lot of perks, but quality of care in the last few years has drastically decreased. Individuals stay in there positions for a really long time making it difficult to be promoted to those positions.

I am so lucky to work at STCU. I have worked hard and been able to advance. Higher leadership does notice hard work and will create opportunities for you. Executives know you by name and put in effort to make you feel heard. My team is like my second family which is a testament to the culture. Benefits are the best around. I love STCU!

STCU has a great culture and eveyone there contributions to the work life balance. There are friendly faces in all departments and you quickly make friends. Unfortunately some managers are quick to make favorites. Though the company is great to work for there is a lack of movement between departments making it hard to move up or learn more. 

Top Job Titles	Average Salary
Teller 4 salaries reported	$19.01 per hour
Consultant 3 salaries reported	$20.67 per hour
Branch manager 3 salaries reported	$77,413 per year

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