sales representative

account executive

account manager

real estate assistant

handler

Sage

I came to this company from other companies that I had EXCELLENT performance from along with excellent communications and respect from coworkers. Beware, this place is the total opposite, even if you try your best, you will be railroaded here. Your coworkers that you will work with, "they are not your team-members" they are your co-workers, and they are so over worked and under-appreciated over the years will turn on you behind your back even for the slightest of things. At first it was because someone needed to grab a bathroom brake that last more than 5 minutes. Then it turns into them nit picking about very small errors in the language you put in your change requests. This place has poor on-boarding practices and over all bad communications between teams and then new onboarded people get alienated very quickly. HR has little power in this company even though it is an HR company after all. They expect you to read their minds when it comes down to performing tasks and expect you to be available even when you are on Lunch or sick. There are reasons that people prior to me left and I should have asked those questions when I was first interviewing for the role but I wouldn't have expected to also want to leave within a couple months. But history typically repeats itself. I'm going to assume the poor management and also poor upwards mobility from what it would appear. These people (your managers and coworkers) will smile to your face, pretend they are your teammate, and then throw you under the bus immediately because they are also worried about their jobs as well. In fact the managers will wait a couple weeks before they let you know and are not constructive at all. Management throws around the idea that they have interviewed hundreds of people like it's a badge of honor and the throw it in your face when you ask them questions as to their behavior. One specific manager decided to also state that I was not part of the team yet, until my 90 days was up. They will smile to your face and you are doing ok, and then they will wait patiently till they have a break and bam you get more inconsistencies about your performance. Their insolent and childish behavior is apparent and obvious. These slights and actions really tells you what type of managers they really are and how jaded some employees have become. They will micro manage your every move and give you achievable goals once they feel that you are not going to be agreeing with everything they say even if it means so level of violating security standards, well architected approaches, or even using native technologies. The minute you create your own daily schedule, such as having a lunch or going to a doctor, is the minute you are lead down the path where they say you "aren't performing". If you do not bow down to management here, you will be forced out immediately they act with a . They will collude with others on your team (which you are not part of technically as they tell you this on the phone) and then accelerate your exit. This place is highly caustic, their products are subpar to the industry and they really suffer from a lack of innovation. Managers that have been there riding the good ride for 20+ years live a cozy life while others have to answer to managements requirements and demands. Managers prefer to keep people who make monetary and bad technology judgement calls in a bubble of protection and attack the ones who bring in new thoughts and considerations into the operative environments. Henceforth increase in operating costs will continue due to lapses in judgement, experience, and well architected approaches. Probably was a good innovative company at some point years ago, but it has lost its way. You can believe the bad that you hear from these other posts and also note that most of these other positive posts are just them cleaning up their image or at least trying to. I've talked to others secretly in the firm and have found out that there is a revolving door of people and talent that come and go. There is an absolute reason for this. The absolute plus about this is that I have recently found and accepted a new position and start rather soon. The stories I told them about my team and manager made the company I was interviewing for provide me with internal sessions with people who enjoy being at the firm and I was able to make my decision.  Fortunately, it was so bad, I found a job elsewhere and started a couple weeks ago.

Sage executives and management seem to be at a loss on what to do to increase revenue, so they harvest and sunset the money-making products, while still selling said products to new customers (are the customers being told the product for which they just spent thousands is being eliminated?), to force a euro product into the US. It is unknown whether US business will accept or adopt the product because it's too complex and setup intensive. Further, the Euro product uses UI terms that are based on European financial terms; company abandons or won't invest in tools to increase efficiency; pours money into unproven products, bleeding current customers to support excessive management personnel while cutting the people that do the work; increasing costs to partners and customers with no loyalty or benefit of same; corporate mission statements promote quality & brand camaraderie while backdoor actions promote fear, uncertainty, low morale, inefficient meetings, spreadsheets, gossip, continual shifting of priorities; lots of finger-pointing. Employees are transferred to different products without asking them what they want, and where they want to be (employees took these jobs because they had a feeling that they would be laid off if they didn't). Salary & promotions not kept up-to-date with performance while higher pay and promotions given to non-producers or empty promise makers. Company behind the times in software technology in money-producing products due to lack or ignorance of vision, insufficient effort to maintain loyalty to customers and partner, and uses tactics like changing product names to increase sales instead of spending time and money getting the training, technology, and tools to be the best in the industry. Keeping managers just 'because' they've been loyal in lieu of laying off numerous productive, caring, employees. Woefully underestimated the move to the cloud and mobile technologies. Most staff who work on (or want to learn) newly introduced cloud / mobile technologies have to buy their own equipment (phones, laptops, ipads, iphones, etc). No test recording equipment so testers must do most testing manually, then write (in Excel/Word) the steps/data setup, and submit to one dept that sends it to India, who then has to send it back for review (and often revision). The test then sits on the shelf till someone has time to create it, but testers have to go dig through endless spreadsheets and documents to find out if the test has ever been automated (and generally, it has not)--why not just bite the bullet on a test recorder and automated system to save time and increase efficiency company wide? Ok job till you decide what you really want to do with your life, but if you value integrity, stability, commitment to customers and technology, keep your education up-to-date and be as loyal to Sage as they won't be to you, and I wouldn't plan on staying as long as I did.

Served as a Customer Support Representative who Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Provided customer service for an average of 50 calls per day, answering customer inquiries, solving problems, and providing new product information. Resolved product issues, shared benefits of new technology, investigated customer inquiries and complaints in a timely and empathetic manner.

Worked under strict deadlines and responded to service requests and emergency call-outs ensuring a superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot. Received multiple reviews acknowledging my level of dedication to excellent customer service.

Provided technical support for the healthcare division in Medware and Intergy Software. Responsible for continuous coverage of Practice Management incoming call queues to respond to customer inquiries as they related to our products and/or operating environments. Documented each customer incident in the call tracking system in a clear, concise, and understandable format and ensured all information is recorded properly. Escalated unresolved customer issues with all pertinent information included, to appropriate resources. Assists customers in gaining the most value from our products and services by identifying additional product or training needs.

The co -workers were the greatest bunch of people I could have asked for. We were all very close and like a family.

The hardest part of the job was when I couldn't help the customer immediately when they needed it. It was when I would have to rely on someome else like a third party software and there was nothing I could do to ease their pain but empathize with them and let them know we will come up with a solution for their problem.

The most enjoyable part of the job would be about the customer and making sure that I fixed them 100% and they didn't have to stress anymore. I know when the customer is upset its not me they are upset with. I do a good job on calming and letting them know we will have a solution to their problem. At the end of the day I know I did everything I could to fix the customers issue and it makes me feel good.

Sage may be a great company to work for, I wouldn't know, I was hired as a contractor.  However, my manager had no clue of how an operation should be ran. I was interviewed for a job that required no experience, but placed in a job that required IT and technical support experience. They used a team support chat system to assist you with helping customers with resolving support issues.  However, you may wait 10 minutes or longer for colleague support or not get support at all. Now the customer is highly frustrated and immediately feels like they have paid thousands of dollars for a product that lacks efficient effective support.  I literally begged my manager for training.  The initial training that was provided when hired was the absolute worst training I have ever had for any job.  Some type of training beta test that flopped. Out of 8 contractors hired for a 6 month contract all the others quit or were fired because of the lack luster training. They brought in a new crew of 6 contractors the next year.  Only 5 made it to the floor and 1 survived after 3 months on the floor. I lasted 18 months, but the manager ended my contract, because of a performance. Hello!.What do you expect when you don't have a clue on what is needed to best service your customers. I  think she just got tired of me asking for training. In any event, while I was there 5 experienced support analyst quit because they wouldn't pay them what they were worth.  $14.42 p/hour for a job that a competitor pays $55.00 p/hour for.  You do the math.

A typical day was very straightforward as I was working in a call center environment. I would clock in and immediately begin work on taking calls from customers who paid for our technical support plan. Troubleshooting would involve greeting the customer, asking questions on the issue, narrowing down the cause, and eventually finding the cause and resolving the issue. If it was a new issue I would write articles in the Sage Knowledge Base on how to resolve it, and if it was a special problem it would be documented specifically for future reference. In case there were any issues that I did not know off my own knowledge I would consult the database for things that sounded the same. Things such as error messages and how to resolve those would be step-by-step in the Sage Knowledge Base. Lunch was scheduled at the same time everyday and it would most of the time be a non-stop work day until one lunch break. The best part of the job was resolving the issues for customers. It was an enjoyable experience with good work scheduling and a plan set out for each day. I learned accounting skills in training as well as how to operate the software and it's nuances in Windows O/S.

I supported 300 CRE software, which is accounting software for construction and real estate which is composed of several modules. I had a bout a weeks worth of training to not only understand the software but then give the impression to callers I'd been doing it for years. I also had to learn about accounting as the vast majority of the callers themselves didn't understand it as it applied to the Sage software. Fun times.

During my first year there based on their own standards I made the top grade which is outstanding, however there could be only a certain percentage of those "allowed." So I went down to the next category which was "Exceeds standards" but again, only so many of those allowed. Since I was in my first year and low man on the totem pole I got a rather mediocre rating of "meets expectations." I was also recommended for promotion but it was rejected at higher levels due to budget considerations. I'd worked my tail off and invested everything I am in becoming better and better only to get the same rating as a mouth breather with a heartbeat. 

Over the course of the last year a lot of knowledgeable, key "Go to guys/gals" have left the job and taken their knowledge with them. Most of my co workers had left for greener pastures and they hadn't  been replaced, not even with temps. The calls keep coming in but there's fewer and fewer people to answer them and they know less.

Sage tops the list for the most dysfunctional, toxic wasteland of a company, morale is so low it cannot be measured. I would not recommend working here to my worst enemy. The only positive to speak of after the dreadful walk through the doors, are your colleagues. Who are all going through the same dismal day in day out abuse, which no one speaks out against out of fear of rocking the boat and getting fired. 
Sales goals change and increase mid month (if given at all) or increase the day after the month has closed killing your commission. Employees have been forced to pay commissions back or threatened to be fired.
Performance plans are handed out as often as the free candy. Managers are required to select one person on every team regardless of performance to be on plan. Most that are on plan are achieving well over 100% of quota. Goals given to eliminate this PIP (Performance Plan) change once the goal is achieved like a moving target. This can go on for several months until all goals that have been set are achieved, then a  a subjective goal is given that is not measurable or attainable. 
I find it comical that a company on a hiring freeze that has fired well over half of its staff this year has job openings posted. False growth, as well as advancement opportunities do not exist here.  
Stay away, unless you are desperate, do not care to have a voice, and you prefer to be micromanaged work for Sage.

I didn't know anything about Brightpearl before applying for the role last year, but it's been the best decision I made career-wise when I accepted the offer. 

The biggest positives for me, beyond the package/compensation, start with the transparency provided by the executive team. I work more efficiently knowing what the company goals are and how we're going to get there. This is provided in spades regularly, and changes in velocity and trajectory are acknowledged as they arise.

In my role, management is attentive to the headwinds within and outside my control. In addition, they're aware of my overall career goals and consistently provide feedback and targets to keep in view for me to maintain focus on my next steps. It's a welcome change from roles I've had in the past where advancement was nebulous at best.

My colleagues are nothing less than supportive, and are always open to answering questions. Servicing a platform this size takes collaboration across all departments - every employee here understands this and does their best to be a link in the chain.

What started as a giant question mark has been and continues to be the right decision for my career. If you have drive and vision for your next milestones, aren't afraid to feel dumb sometimes, and always put in the work to be better than yesterday, you'll fit right in.

working in technical support for any of Sage's products can be an endless pressure cooker for stress.  In a managed call center:  every minute of your day clocked in is managed by the call management software.  From how many minutes you've been off the phone,  to how many minutes your breaks/lunches are and when to take them.  Your entire day is dictated and planned by Cisco Finesse.  It's the same software that feeds you trouble call after trouble call with minimal time to catch your breath between interactions.  Very mind numbing as the years pass of the same monotony.  You will work with the smartest people you will ever cross paths with,  but training and mentoring will be very minimal.  When it comes time for your yearly review,  you'll feel defeated when you find out your endeavors for the past year translate to a 0.25 cent raise per hour.   This is from a company that collects over a billion dollars a year from expensive yearly support subscriptions from businesses  using their accounting/ERP software during years of unprecedented revenue growth.   

Pros: 
+ You're allowed to be yourself on the phones, as the calls are unscripted. 
+ Moments of silence on the calls are okay.
+ No penalty for long calls.
+ Managers willing to assist with complicated calls.
+ Snack cart and free lunches during peak season.
+ Collaborative workplace.
+ Casual.

Cons:
+ It's not particularly exciting.
+ Training should be longer, and should have more focus on accounting knowledge. 
For example: knowing how to set up a tax or deduction in the software is great, but if you don't know conceptually how to differentiate a tax and a deduction, it can be difficult to dissect the various nonsensical ways a customer may tell you a check isn't calculating correctly.
+ If you work last shift, then at the end of busy days you may get "triage" calls. Triage calls are the accumulation of every department/product's calls that were scheduled to receive a support callback but weren't attended to because the volume was too high. 
This is my least favorite aspect of the job because you get frustrated customers that need support assistance and have likely been waiting hours for this callback, and you have to tell them that they need to try again tomorrow because you (most likely) don't support their module/product . 
+ Honestly, not too many cons. Most of my issues are with working on a contract, and personal (long commute, etc)

Top Job Titles	Average Salary
Sales representative 3 salaries reported	$51,667 per year
Account executive 3 salaries reported	$95,000 per year
Account manager 4 salaries reported	$52,500 per year
Real estate assistant 26 salaries reported	$61,442 per year
Handler 21 salaries reported	$19.07 per hour

Working at Sage: Company Overview and Reviews

Sage

Sage Ratings

Popular jobs at Sage

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected