teller

business systems analyst

lead teller

intern

business banking relationship manager

Sandy Spring Bank

You aren’t given the tools you need to succeed. There is no real structure. Poor training. The pay is for someone who lives on their own with no responsibilities. Poor management in the retail branch were I worked. Your manager will lie to you and don’t care if you know or not. The managers gossip loudly about their employees, nothing is kept confidential. They nitpick and complain about everything. High turnover rate. Management doesn’t have your back, because they are not properly trained and you are left to figure things out for yourself. Very stressful work environment. 

You are very much on your own and will need to utilize prior knowledge and critical thinking on the spot on a daily basis. The so called “training” alone will not prepare you for many of the things we are required to do for the position. Many days were stressful and you have to call multiple departments throughout the day in order to assist each a member. Given different answers from everyone, no one has a answer. Sometimes those departments only have 1 or 2 people working in them, so if they are busy, you're screwed. 

If you are have a LOW morale standard and don't mind selling/pushing products on members you will do great! If you can do this on the phone and in person even better. If you don't make your goals, you are told to find a way to make them! It’s like the big bank sales culture (SELL THEM EVERYTHING) without any sales training. Be ready to call, call, and call as this is an expectation. Turnover in the branches is higher than any bank I have worked for. I have been in banking over 25 years and this really does top them all for micro management. If they keep it up, they may become the next Wells Fargo Scandal.

•	Receives calls for assistance with software, hardware and system related questions and problems. Generates "trouble ticket" and determines appropriate action to be taken. Works to resolve problem and/or monitors progress toward timely solution. Follows up with internal client, to ensure problem was resolved satisfactorily.

•	Provides desk side support and repair as well as telephone assistance.

•	Resolves special project requests (WOFs) as assigned. Typical WOF’s may include software installations, basic network management functions and assisting with PC installations as needed.

•	Works with end users to determine specific problems and provides assistance in a courteous and professional manner. Provides instruction when possible to help users become more knowledgeable of applications.

•	Provides project support to the Tech Services unit and functions as a bridge between that unit and the Help Desk.

•	Provides assistance with the upgrading and installation of hardware, as needed.

•	Provides guidance and assistance to other Help Desk techs as needed.

•	Ghosting and imaging of desktops and laptops.

•	Maintains the standard desktop and departmental system images. Installs and modifies desktop systems throughout the organization including but not limited to the install and configuration of CPUs, peripheral equipment such as monitors, keyboards, printers, and disk drives, system cables, application software, etc.

•	Assists with the installation of technology initiatives (large deployments, upgrades, relocation efforts) on an as needed basis.

•	Provides technical assistance and training to users.

I worked here as a summer intern and gained a lot of valuable experience. They are good about training you from the ground up, and seem to be good about offering opportunities to advance. However, they are severely understaffed and your work environment will vary greatly from branch to branch. Many of the branches that moved out of Martin's went to brand new spaces which are modeled to be modern looking but I think are uncomfortable for both the customer and employees. Instead of standard desks and counters, there are one or two offices and then "pod stations". There is little privacy and little room to do anything but rely on the TCR. The TCRs have issues often and it causes whole stations to come to a screeching halt. As someone who floated and did not have a permanent drawer as a backup, it was extremely difficult to work with and happened all the time. On a personal note, I also found it a little annoying to stand all day. I understand this is often a part of retail, but felt like an unnecessary requirement for this.

AUB is an excellent company to work for. Although it can be stressful at times, it takes a truly special person to listen to customers to be able to fulfill their requests. At times it can be stressful to work in a bank--you're handling cash, you're looking for opportunities to increase business with the bank with each customer you talk to, and you've got goals to meet. None of this is unbelievable. It depends on your approach to people and what you take away from the training provided by AUB. Each branch also operates a bit differently from one to the other, but HR does a great job to place you in an environment where your work will truly be appreciated. I enjoy my specific branch, but I do wish the pay was a bit better, which is the worst part of my job. A typical day is different depending on your branch and position, but I can easily manage most customer requests and am now in charge of training new associates who recently joined my team. I've been with AUB since August 2018, and I have truly gained an insight on how banking works. The training and support you receive from AUB is admirable and makes my job easier because I have the tools to be successful.

In my current role, a typical workday involves a mix of meetings and team huddles. These collaborative sessions keep us aligned and foster communication. Coming from a military background, I’ve discovered that problem-solving is at the core of success. Whether it’s tackling complex challenges or streamlining processes, seeking solutions is paramount.

The transition from military to corporate life has been both rewarding and challenging. Adapting to a different environment, norms, and expectations can be tough. However, it’s also a great opportunity for growth and learning. The camaraderie and shared purpose in the corporate world resonate with my military experience.

The most challenging aspect has been navigating the cultural shift. Military precision contrasts with corporate flexibility, but I’ve embraced it. On the flip side, I find immense joy in solving problems, continuously learning, and contributing to productive solutions. Overall, this journey has been fulfilling, and I look forward to more exciting chapters ahead


My typical day at work included opening up the branch by 8:30 am.  I would then get prepared for the day by checking to make sure there was no one there and taking out my cash drawer.   I would also stock the supplies. I opened up the doors to the public by 9:00am.  I loved working their because I got to meet so many different types of people.  I would make conversation with them and also process their transactions.  Some time the conversations would lead to referrals that made extra money for me.  I also was responsible for counting currency and verifying the negotiables which are various form of money inclusing travelers cheques, cashiers checks and money orders.  At 3:00 two of us would blance the vault verifying all the money was there.  At the end of the day we would lock the door at 3:30pm and start counting down and balancing our drawers. The best thing about working there was my team.  We got along well and when I left they threw a party for me!  It was a nice family atmosphere.

I was a teller, I had fantastic training and really felt equipped to do my job before I was placed in my roll. I was trained with the people I worked with as well as I got some variety at different branches. 
-I learned excellent banking practices as well as cash handling skills on a very large scale. $200k+ in cash handling on a regular basis. 
-Management was one of my favorite things in the job, I had 3 different managers at different branches and all of them were phenomenal teachers and very considerate managers. I felt well equipped and heard 100% of the time. 
-Workplace culture was upbeat and professional. Definitely an enjoyable place to be. 
-the hardest part of any customer facing job is the un-happy customers. 
-The most enjoyable part of the job was definitely the people I worked with. I can't say enough good things about them all! 

I started a temporary role with Sandy Spring Bank. I had high hopes to migrate to a permanent role once I got my foot into the door.

Several things I was told while I was there was: I was over-experienced. dedicated, and a productive worker. But when I became authorized to apply for internal roles, I was never contacted positively or negatively about the 3-4 open positions that I applied for during my 6 month temp role.

At least the job that I held before this one gave every internal applicant an interview. This became frustrating, all the time it took to complete the application process (because it was just like applying for a role from outside the company) and nothing became of my efforts.

It felt like I was just getting lip service and no real sincerity.

I am not sure how much of this may have been due to a new bank acquisition in the summer of 2019? Human Resources stopped hiring.

I learned alot through my employment at this bank. However, this bank chooses to increase their profit, by eliminating possessions that are held by long time committed employees. I have seen this happen to multiple people in many different positions.  Many of those employees have been committed to this bank for 18 years or longer and are eliminated with a 6 month severance. The salaries were high in comparison to the shorter term employees, so they would crop at the top. Beware.

The unfortunate part is this bank has made leaps of improvement in their tech platforms for employees and customers. There are good things about this company, but they emphasize the relationship with our teammates (not coworkers) but yet when it comes down to that bottom line, the relationship doesn't matter.

In my role of a trainer when in the training environment the day flew by. Just the engagement and energy makes the experience go that much faster. What I learned about myself is that I have a hidden talent of reading people then I ever knew before.  For me to speak about management as a trainer I was very self sufficient, and for better part of a year my direct manager was out due to health 
reasons, 
The work place culture is supportive with everyone wanting to do the right thing. It was that of community and truth and wanting the good for each other but always the client first.
The hardest part of the job is finding out that the bank you work for is being bought out.
The most enjoyable part of the job as a trainer is seeing your new hires become self sufficient in their role, take pride in what they do and know that you had an initial part of their success in their role.


Top Job Titles	Average Salary
Teller 5 salaries reported	$16.00 per hour
Business systems analyst 4 salaries reported	$107,250 per year
Lead teller 3 salaries reported	$16.67 per hour
Intern 3 salaries reported	$16.67 per hour
Business banking relationship manager 1 salary reported	$88,000 per year

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