warehouse associate

shift leader

equipment operator

account manager

warehouse lead

Sarnova HC, LLC

The job itself should be much more of an efficient and low-stress job than it is. KPIs are the primary focus more than actual revenue generated and results, you talk more with Senior leadership more in your interview than you do after years of working in the same office setting with them.

It’s disappointing to see the potential this position should have ruined by micromanagement and a negative overall culture. “Leaders” don’t lead, they tell and demand. Work can all be done remotely, but the office setting was still mandatory months after the COVID outbreak. Leadership also makes you send your emails through a third-party so they can read them. Zero respect for work-life balance, management often sending emails and calling you deep into the night and on weekends. Just a strange power-play/controlling culture there.  

Ideally, they want someone in their 20s-early 30s they can micromanage and who doesn’t really know their true market value or worth yet before grinding everything they can out of them. 

If you can handle a gruff leadership culture of continuous scrutiny and surveillance, while enjoying closing deals working with a DOS-based buggy CRM, this is the job for you.

I worked with some wonderful people at Sarnova and those relationships made my time there very enjoyable.

However, my experience with my immediate superior (team lead) left me much less than impressed. She was completely unsuited to be in a position of authority; was much more interested in keeping up on office gossip than setting a tone of respect. She had a clear favorite and treated everyone else with disrespect and harassment. I was told on my third day at Sarnova (by the favorite person, ironically) that the team lead was not to be trusted. Unfortunately, being a person that takes the position to trust everyone until I have a reason not to, I ignored the advice and paid a high price. I shared some highly personal information and made my desire for confidentiality very clear. It was no time at all that I discovered that my trust had been betrayed.

Also, the "training" was haphazard and nearly non-existent. New reps were given a minimum of information, them expected to perform. A very bad situation for office morale and set the new CSR up for failure. 

While I'll always remember some of the people of Sarnova very fondly, I'm glad I'm out of there. I thought I left high school games behind many years ago, but they're alive and well at Tri-Anim (Sarnova) customer service!

The goal of the company is to automate insurance claims, your job is to resolve why unpaid claims denied. At first, you problem solve and apply the training to figure things out. The expected workload can be stressful as you are expected to be resolving a high number of claims daily . After a bit you'll realize unpaid claims are solved maybe one of ten ways. Your day becomes mindless and frustrating because you just aren't thinking. instead you're stuck in a daily routing. Don't expect positive reinforcement. instead expect managers to call you out when you make a mistake  or when your productivity is low because there is no way to prove you were on hold for 30 minutes or working a much bigger project. quantity is absolutely prioritized over quality. expect to cleanup the mess of others who quit given the high turnover rate. pay is way too low, and maybe expect a 1%raise. don't look for a promotion because you'll be paid salary over hourly, and they'll take advantage of your services even more.  

This has to be one of the worst jobs I have ever worked at. The benefits are terrible, management is horrible at communicating, and the COO is unprofessional. You never hear that you’re doing anything good, you only hear from management when you’ve done something wrong. You are thrown onto new clients with no heads up or additional training. Work/life balance is terrible and they use a “point” system and will penalize you for needing to call out for any reason. You could literally be on your death bed and they couldn’t care less “I will apply a point”
Also you have to use your own PTO for any outages out of your control, even with definitive proof. Low pay for the amount of work they expect you do, and there are no clear definitive policies for you to reference in case you need help. If you ask for help, they always make you feel stupid for just asking. There is absolutely nothing good about working here.

What is the best part of working at the company?
There were no meaningful positives. The work environment was disorganized, stressful, and lacked support from management.

What is the most stressful part about working at the company?
Disorganization, poor communication, and no work-life balance made the job unnecessarily stressful.

What is the work environment and culture like at the company?
The work environment was disorganized and stressful. Management lacked communication, and the overall culture felt unsupportive and unfair.

What is a typical day like for you at the company?
Receiving goods was hectic and overwhelming, with poor organization, constant pressure, and lack of support from management.

Immediate Supervisor /Management was excellent and co-workers were friendly. The immediate supervisor allowed for flexibility in the schedule when needed.  There was more than enough work to stay engaged during the day, but there was always a need for an additional employee.  Upper management was impersonal and really only connected/communicated with employees at the quarterly town hall meetings.  The company has become all about the bottom line and has lost the focus on nurturing both customer and employee relationships.  

I started this Job after losing mine during the pandemic. The company is based in Newyork, but I live in Georgia. This is a great company to work for. They provide you the training you need to get started, but expect a learning curve (even for an entry level position). You have constant communication with management via IM, email and phone and they respond fairly quickly. The workload does keep you busy all day, and the phone calls can get repetitive. Expect to deal with some angry customers. All in all, I believe the company is a great entry level position. Pay could be better.

Very poor Management from the Manager on down to the Supervisors.  The actual leads know more than the Supervisors.  Favoritism is priority, if you don’t fit in too bad.  You will also find the Male Supervisor over powers the actual Female manager. No overtime if you are not part of the clique you go home when your job is done.  If you want to learn a new position within the warehouse, get in line, it will not happen.  This place has absolutely no growth what so ever.  Apply somewhere else that will be beneficial to your growth.  Very high turn over rate....new employees every six months or so...

What is the best part of working at the company?
Pathetic. They expect you to meet strict quotas using antiquated systems but want to pay you next to nothing for your efforts. No annual reviews are given. No raises are given. My teenage daughter makes more than I do working at Chik-fil-A.  I am scouring Indeed daily to find a suitable alternative. 

What is the most stressful part about working at the company?
Struggling daily to do my job while using their antiquated systems.

What is the work environment and culture like at the company?
Toxic work environment. Constant negativity. 

What is a typical day like for you at the company?
Counting the minutes until I get off.

What is the best part of working at the company?
Great benefits and everyone was friendly. Good training. Supervisor very understanding when time off needed.

What is the most stressful part about working at the company?
You are on a deadline, so you must be organized.

What is the work environment and culture like at the company?
My job was remote. You must be remember you are still expected to be on time and productive, as if you were in the office. Don’t think you can slack off. If you are not disciplined don’t take the job.

What is a typical day like for you at the company?
I was a poster so I posted all day with 2 10 minute breaks and 30 minutes for lunch

Top Job Titles	Average Salary
Warehouse associate 29 salaries reported	$17.88 per hour
Shift leader 1 salary reported	$17.50 per hour
Equipment operator 8 salaries reported	$19.88 per hour
Account manager 6 salaries reported	$51,667 per year
Warehouse lead 1 salary reported	$21.50 per hour

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