senior customer service representative

customer service representative

technical support

quality assurance specialist

recruiter

SaviLinx

• NO unpaid time off even if it’s an emergency or get points that add up or even written up.
•HORRIBLE management.
•  Says PTO needs to be requested a week in advance but more like 3/4 weeks in advance if you actually want to see an approval.
• OVERWORKED & UNDERPAID.
•  Unrealistic expectations. 
• Favoritism 
• POOR/NO communication 
there’s so much more and that’s simply the gist of how terrible this company is. I’ve never in my life worked for a company worse than Savilinx. No possible way of getting to higher grade unless you’re a favorite. Get treated poorly/ no respect by sups that think they’re better because they are a sup. ( everyone starts at the same position.)
Nagging down your neck for things such as taking more than 6/7 mins on a bathroom break, being over your break even by a minute or be written up. It’s ridiculous and unrealistic. The ONLY pros was working in the comfort of my own home and my supervisor after I got switched to a different sup. Everything else was a 0/10 and I wouldn’t recommend this job to a soul. 
Call volumes are on and off but 97% of the time it’s back to back calls of ungrateful customers that we are obligated to be screamed at and even be cursed at, threatened to offer them help. We live in a real world where we shouldn’t have to tolerate things like this especially at the pay rate they’re at. There are good customers which I truly appreciated in all of my shifts but the bad outweighs the good at the place. Why? Because this company doesn’t take anything but what they choose to take seriously. They got angry customers because half the employees they hire are lazy and don’t want to really work. I’m convinced anyone can get hired here simply cause agents drop like flies. Just don’t work here. Seriously..

What is the best part of working at the company?
Best part of working here was the fact it is a remote job. That's about it! 

What is the most stressful part about working at the company?
No communication from supervisors. Third party training is abysmal and they don't prepare you for what the job is truly like. Nesting was fabulous, but once we went out on our own it was a mess. No communication from your team at all. Icing on the cake was getting told you have no choice but to switch over from adjudication to CSR. They said you either switch over or quit. This should not be allowed. Turnover rate for this job is very high due to these reasons! 

What is the work environment and culture like at the company?
Work environment is fine. I enjoy working from home. People at this company seem respectful as well. Coworkers are very nice. It just seems that once you are out of training you are forgotten. No sense of community in this company unless you are higher up.

What is a typical day like for you at the company?
Adjudication isn't horrible, the worst part is taking a call and not knowing the answer to a question, reaching out to get answers and getting crickets. No one can ever help when it's needed. Having to deescalate calls on your own while making $18 an hour just ain't it. The systems we use for the phone and to access claims also has too many bugs. Always have to restart my computer to get things to work. IT doesn't help either. The only reason I stayed as long as I did was the work from home aspect and not being able to find a job quick enough!

For a company that processes Paid Family & Medical Leave Claims they do not offer this to their employees who work remotely from home because they use the excuse that the state you work from is a state that does not offer PFML, they don't even offer a 3rd party disability option & do not offer you a plan to buy in - Hence the title Hypocrisy at its Best!! You are expected to meet your task goals while also answering phone calls and notifications sounds from Teams chat (overstimulation throughout the day), waiting for assistance when tech issues arise, and you have to punch out exactly at 5:00 pm, but still complete the task you are working on after you punch out. In training, all the practices are good and dandy outcomes, but when you go live, there are a lot of errors & issues that come up & you are not taught to troubleshoot, you have to escalate almost every issue even if it's an easy fix you can do yourself and wait for assistance (needless to say that your supervisor has about 10-15 employees and the favorites get assistance first). 
The micromanaging & point system sucks. To take PTO when you are sick, you have to be a psychic and let your managers know 7 days ahead that you are going to be sick the following week. For a company that promotes itself to be great because it is owned by a woman, DEI & supposedly promotes a great work environment, they truly, truly suck, most toxic workplace I have ever worked!!!

There is so much that is just wrong with this company, that I don't know where to start. 

The company culture is demeaning and demoralizing. Management frequently treats employees like children and there is a lot of favoritism. The company's message boards are filled with "Nastygrams"- global messages posted to teams tend to be very negative. And the implication is that management assumes that employees are trying to get out of doing work.

There is no real job security. You can know the program inside out and still get fired. If you're out sick you get an incident. If you get a doctor's note, you have to have the doctor email/fax the note directly to HR (yup you still get an incident for that too). 

People have worked there for years and have never had a raise. There is no form of employee recognition. You are basically treated like a number. 

When I applied for the job I was told my position might take 10 calls per day, after a couple of months I was randomly transferred to a team that took a ton of calls a day. I was not asked if I wanted to work on this new team, I was just told I had to attend training. My job drastically changed and I had absolutely no input. 

Probably one of the worst aspects of this job is that  Employees are encouraged to rat out their fellow colleagues. If you find out that someone gave out incorrect information or made a mistake you're supposed to fill out a form and submit it to management. 

So Glad I no longer work there.





I am extremely grateful to have this work from home job considering still being in the pandemic.  But to be completely honest with you this job is not worth the stress. Management makes you feel awful about going over their 3 minute call log limit when the notes are required and a lot of these calls can be around 15 minutes or more. And if you don't write detailed notes you also get points deducted from the score of your phone call review. The company management is very contradicting and most of the supervisors just want to get the customer service representatives in trouble. At this job you will feel like you can't be human. They only allow you to call out 4 times, after that you are fired. They aren't compassionate about how life can still happen even if you work from home. Training was not thorough and extremely short considering the type of customers and life scenarios phone agents have to resolve on the regular. They are very strict and for the pay and type of customer the phone agents have to deal with on the daily (and don't forget the terrible management) the job is not worth it. Only work here if you are desperate or temporarily. This is not a long term job. 

The best part of this job is you work from home. Thats the one and only pro about this job. However working from home with this company will come with condescension, micromanaging and scare tactics. This job pays very little and comes with high stress. They mention raises but never give them while slowly adding more work for you the longer you stay within the company. Workplace culture is nonexistent and what exist is unhealthy. You follow several SOP's that change weekly or every other week because the SOPs are sometimes not correct and constantly need updating. With that being said you have to rely on other employees, supervisors aren't always helpful. No holidays off, just off the phones. A lot of calls on top of doing 50 task minimum a day. No work life balance. They don't care about child emergencies, medical emergencies, doctor visits, or power outages. You must give a 7 day notice to request any time off or come into their main office if you don't want to get written up. You must also be a perfect and fast worker. If this sounds like a job that fits your life, good luck and be sure to apply.

I havent worked here in about 2 years, but I know many people still there, and nothing has changed. Management is awful, has been, and still is. They will lie through their teeth repeatedly, and to your face. After being there only 8 months I ran for the hills. Never had federal or state taxes taken from any of my checks, when I asked about it I was told it was my fault, even though all of my paper work was done correctly (I checked many times, it was available online). You can’t move up, you can really only switch contracts, which is usually equal or less pay. I was on a temporary contract and knew it would end, but I was told over and over again “you’re safe, you’ll have a job” “we have a big contract coming, 500 seats we’ll be able to keep everyone”. I then watched literally 100s of people get hired and let go, some only working a couple weeks to help with high call volume then being let go days before Christmas. yes, all of these people knew it was temporary contract and they wouldn’t be there forever, but management failed to disclose to them the plan of training them for two weeks only to work for literally 3 days then be let go. 

I don’t think I’d reccomened this company to my worst enemy. Yes. It’s that bad.

My manager was the best however, it was the pay that bothered me. You deal with customers on the phone back to back: some are rude and some are nice meanwhile most give you anxiety to the point where you don’t ever want to interact with humans even tho the job is REMOTE. It’s really hard to also move up to a higher position unless you are very well liked. The pay is not worth it at all dealing with people yelling at you (meaning the customers) and not to mention, the back to back phone calls. I definitely feel the employee should only be able to take a few calls every 15 min or something and have a breather because it gets really tough. I would not recommend this job to anyone not even a family member. Management was mainly always bad and most of the rime you’d have to help yourself even when you have posted on the wall and wait for a long time for someone to help you out with your calls. Let’s not even start with QA grading your calls etc etc. it’s truly a hard company to work for with such little pay. There were great employees who were so knowledgeable but were not moved up to a high position due to needing to keep them on the phones. Ridiculous! 

This company has more cons than pros sadly. As someone who has been with the company for 2 years, I can no longer keep my thoughts to myself. 
I would say the first thing would be that the company has no moral ethics and does not represent one of its so-called core values of integrity. As someone who had seniority at a corporate level, I still was laid off before anyone who came after, which makes no sense.
The next thing I would say is there is a definite lack of appreciation and the yearly service souvenirs are left to be desired.
Lack of communication and appreciation go hand in hand. 
Longevity and temporary employment will also go hand in hand. Expect to be let go with no definitive explanation except that your role is no longer needed.
Lastly, the big one, is pay. Expect to do a ton of work for little pay and do not expect annual bonuses or even appreciation bonuses or raises as it is not required to give and is not something that they are interested in giving no matter how much effort you give.


This job doesn’t value their employees. They will ask you take on a heavy work load with no overtime, no pay increase and no room for growth within the company.
When asked about the pay increase they responded “ we can continue to add more to you job description and don’t have increase pay.” Which is truly a slap in the face. 
Not only that you have to ask to use the restroom or get up from your desk as if we are children. I was told to stop talking because I was concerned about my pay and the overall work load. The job can be stressful and it’s normal to need sometime to gather your thoughts after a hot caller but this job doesn’t offer that instead they will respond with “there’s work to do” which is super insensitive. Some many say the perk of working at this job is the wfh aspect but this job doesn’t offer internet reimbursement or other resources, honestly you’re better going into an office. 
Honestly if you can avoid this job please do. The pay isn’t worth it and the overall work demand isn’t worth your time. 

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