hair stylist

barber/stylist

customer service representative

customer experience coordinator

appointment coordinator

Scissors & Scotch

What is the best part of working at the company?
The best part  of working here was the opportunity to build and maintain a strong clientele while sharpening my skills in a fast paced environment. It pushed me to become more efficient, detail-oriented, and consistent in my work.

What is the most stressful part about working at the company?
While the business has potential, one of the most stressful aspects of working here was the clear prioritization of volume over overall employee well-being and professional development. The focus often felt centered on keeping chairs filled rather than creating a structured, supportive environment for long-term success.

Leadership lacked consistency, transparency, and approachability. Although an “open door” policy may be implied, it was not something that felt safe or effective to utilize in practice. Raising concerns or advocating for yourself could result in negative consequences, including being dismissed, overlooked, or having responsibilities reduced.

There was also a noticeable lack of accountability at the leadership level, which contributed to a work environment where standards were not consistently upheld and communication often felt one-sided. Employees who value structure, professionalism, and mutual respect may find this particularly challenging.

Overall, success in this environment requires a high level of independence, as support and alignment from leadership can be inconsistent.

What is the work environment and culture like at the company?
There is a noticeable amount of turnover, which can make it challenging to maintain continuity within the team. However, one of the more positive aspects of the environment was the way team members often leaned on one another for support. When present, that sense of camaraderie helped create a more collaborative and encouraging atmosphere on the floor.

The overall culture can feel inconsistent depending on leadership involvement and communication at any given time. While professionalism is expected from staff, clear direction and accountability are not always applied evenly, which can lead to confusion and uneven standards.

Although open communication may be encouraged, it may not always feel comfortable for employees to voice concerns or advocate for themselves without hesitation. As a result, individuals who value structure, transparency, and strong leadership support may find the environment challenging to navigate.

Overall, success in this workplace often depends on being self-motivated, adaptable, and able to maintain high performance despite shifting expectations and limited consistency in leadership.

What is a typical day like for you at the company?
A typical day is fast-paced and heavily focused on maintaining client volume, with a strong emphasis on keeping chairs filled. I managed a full book while also handling leadership and training responsibilities, including onboarding new hires, reinforcing service standards, and supporting daily operations on the floor.

Stylists are expected to stay fully booked, on time, and consistently productive with little downtime. In addition to client services, there are ongoing responsibilities such as cleaning, restocking, and maintaining shop presentation.

Due to high turnover and inconsistent staffing, the day often requires stepping in to cover gaps, training on the fly, and operating with limited direction. Balancing personal clientele with team support and training expectations can be demanding, especially without consistent alignment from management.

While the team itself often worked well together and relied on one another, the overall structure of the day could feel inconsistent depending on leadership presence. Success in this role depends on being highly self-sufficient, adaptable, and able to perform under constant pressure in a volume-driven environment.

The idea behind S&S is a cool one - get a drink and a haircut - i can see why it draws in people. They want to sell an experience to clients and it works. 

However, the stylist side of things is not dissimilar to other chain salons. You still need to do a haircut within 15-20 minutes to get everything done within the service. Stylists get 30 minutes in the basic haircut service to complete a shampoo, hot towel, conditioner & massage, haircut, neck shave, rinse, blow dry & style. This means you will be rushing and potentially cutting corners unless you want to run behind. 

The cutting system is unique in that you are not allowed to use guards or thinning shears.

The concept of the hot towels and neck shave is good and the value is there in those things.

The pay in this company is low - you start at $12/hour plus 10% commission. This means you will be banking on your clients tipping you well to compensate.

The management structure here is not ideal - there is a lack of experience.

Pros -  there is a lot to learn at this job that you can take with you to next endeavors. 

Cons - low pay, inexperienced management/leadership, high stress, focused on number of haircuts in a day and not the quality of cuts.

My specific experience here was less than ideal - some have a great experience. My time at this company was highly successful with my individual numbers, but I did experience bullying as well. 

S&S is classier than most men's salons and the bar is on another level. The two are completely separate and normally you get your drink after your cut although some guys do come early to have it first. It's fast paced every day and in the beginning, it takes a little bit of time to get into the rhythm of it. You do have to be on a higher level to even get through the 2 weeks of training that is mandatory. Its not too hard its just tedious and you have to be willing to level up. Training pay is great and then you get an hourly + commission which is highest on the 15 and 25 year services. Its not a dance party; you have to be on point every day and take responsibility for your hours and clients. You also have to look nice and be professional. If that isn't a problem for you, you won't find a better place to make a living doing men's hair.

I have absolutely loved working at scissors and scotch. The welcoming, encouraging and family oriented atmosphere has been the best part for me.  The management is top notch and the owner and his wife have always been very supportive, kind and has ALWAYS taken every measure possible to keep the environment safe and clean. I have worked at other salons/barber shops and as a full time employee the benefits they offer are above and beyond!!   If you are serious, wanting to be successful, and looking for a career not just a job you can certainly do that here !!  I love my career and the team I work for.


So much expected from you as a stylist in very little time.  The amount of hard work you will have to put in, to make decent money, is just not worth it.  This company could 100% afford to pay more hourly or more in commission. Instead you have to rely on your tips. Your tips will be more than half of your income. They want you to sell $500 in product a month to see any commission off products, which is outrageous.  No Paid Holidays off. You do get PTO..........But because you need those tips to survive, you can't afford to.  Management treated everyone differently. Some could get away with whatever they wanted to do, say or wear but then others get scolded for it.  And even brought to the managements attention, nothing is changed or done about it. 

They have a bar and you get a free drink after your shift other than that nothing good to say about the owners who dont know what they are doing and prefer the staff to handle all the professional or discipline needs and cannot take charge of a situation and rather the team members fight it out among themselves other staff members would rather have you fired for being good at your work than take a challenge on and learn to get better.  They would also prefer to listen to staff instead of letting stats talk for themselves and ignore concerns for healthy working environments.  As well as more training could be done on giving proper haircuts

This job provides incredible on the job training unlike any other opportunity! I learned so much in such a short amount of time! They also have great compensation for everything and pay very fairly. They value work-life balance greatly as a company and have worked with me personally to work around even the silliest stuff (ex. seeing my long distance bf) There is also a great culture and opportunity to build a great clientele with this company. If you’re feeling hesitant about applying, just go for it! This company has treated me with the most respect and appreciation I have ever seen in all my jobs.

The atmosphere at this barber shop is always welcoming and inclusive. It's a place where everyone feels valued and respected. I love the creativity and innovation that are encouraged here. It's inspiring to be part of a team that's always striving to push boundaries and exceed expectations. The training and development opportunities offered here are top-notch. It's clear that the management is invested in helping employees reach their full potential.

The leadership at this shop is exceptional. They prioritize open communication and are always receptive to new ideas and feedback. I'm constantly inspired by the dedication and professionalism of my coworkers. It's a privilege to be part of such a talented team. I'm grateful for the opportunities for growth and development that this barber shop provides. They invest in their employees' success and advancement.


What is the best part of working at the company?
The environment and the people. Clients and staff are amazing ! 

What is the most stressful part about working at the company?
How busy and fast paced it is 

What is the work environment and culture like at the company?
Friendly, upbeat, busy, fun, exciting 

What is a typical day like for you at the company?
Busy from the moment I walk in the door till I leave. Not too much downtime at all.

Top Job Titles	Average Salary
Hair stylist 60 salaries reported	$72,350 per year
Barber/stylist 6 salaries reported	$67,667 per year
Customer service representative 6 salaries reported	$15.25 per hour
Customer experience coordinator 4 salaries reported	$15.00 per hour
Appointment coordinator 1 salary reported	$17.00 per hour

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