senior assistant manager

assistant manager

monitor

customer service representative

collection manager

Security Finance

I want to start by saying I worked with this company for 2 years as a full time employee. I did resign but I did not leave because of a petty argument or some other petty excuse for quitting.

I left this company for these reasons simply:

1. The company itself has no consideration for your needs. This includes family deaths, illness, or any other event that could keep you from coming in. I personally didn't have trouble with this but witnessed many who have. They WILL force you to come in if you allow them to. And chances are if you call out on a busy day they will have it out for you when you return.

2. Illegal work practices and poor ethics. The company will say it prides itself in following guidelines and promoting good work ethics, they even have online courses they have you take. However while in the office be prepared to literally threaten these customers with intention to file suit, have them arrested, or pick up their cars and/or personal property. Most of the employees hired on have minimal experience and do not know how illegal this is and if they are caught doing it then the company will not acknowledge their acts.

3. Field work is a common play among financial companies. And can be dangerous anywhere. My experience with this company gave a whole new meaning to fear. Be prepared to field work at least 5 to 20 houses a day or multiple times a day. And yes I mean almost everyday. And if you get a client at the house and they won't give you payment, they ask you to call the office. They will make you stay there until they give you payment or call the police to the house. If the client is home and won't answer they secretly aka you knock on every window and door available until they open up. And by knock I mean heavy banging. (Keep in mind we are told to do this, but also told not to tell anyone we do it) I never did this however all other employees have. I have seen first hand. But they DO pay gas mileage!!! ;)

4. The pay is borderline ridiculous.  Employees say the get paid well, however that is purely because they work 50 plus hours a week or more. Not meeting your store numbers? Be prepared to work until 8 or 9pm. This includes saturdays. They literally punish you because clients don't pay their note. 
You do get profit sharing after a certain time of employment. However that is ONLY of the store meets specific goals. Typically you could expect to get maybe 6 bonuses throughout the year. The other sizes are usually holidays or bad months that NEVER meet the numbers. I make more then I did there now and I only work 29 hours a week. So if you have kids or any live outside of work I recommend reconsidering employment here.


Everything written here is true and solely based on an opinion of a former employee and my experiences with it. This includes multiple office locations because I floated around many times and practices were all the same at each store.
Promotions are almost constant with this company so you could easily be a manager within a year or so. Even less if you have experience.  
But keep in mind that an opening that often for management isn't necessarily a good sign.

Expect to work 43hours min a week and at least 3 11 hour shifts at the end of the month. If you have kids forget taking them trick or treating. Turnover rate is through the roof. If you do make it there is room for growth but you have to be willing to travel. Do not get comfortable with your co workers i went through 3 supervisors 5 different managers and countless assistants. training materials is really helpful however you'd get lucky if you have a good hands on trainer. I lucked out and mine was very helpful. I was told I would get a raise after I complete my training but i wasn't given time to do training and didn't recieve mine for at least a year. On top of that it took 3 years to get my first yearly review and was lucky enough to get a $1 raise.Then I never recieved one again. The company wants you on the phone and on calls the second you clock in. If you have gaps in your calls there better be an explanation. And you cant go home until you finish all the calls. Management is a big problem all the higher ups care about is meeting numbers. You are told that if you meet goals you can have Saturdays off but that is a rare thing.  The goals they give are outrageous.  You also have to collect by field work too that means going to customers homes. I was told you go with the manager however only went with some assistants the first month after that you are solo and we would go out to the most remote location in the middle of nowhere with no cell phone coverage.  Management definitely played favorites. Vacations had to be approved and it went by seniority and also would not get approved if it was the first week of the month, last week of the month, no one in the territory could have the same vacation even if you worked in different offices. You also could not separate vacation time and you could not use it after the 1st of Nov. They do not roll over vacation time nor pay you for time unused.  You have to schedule your vacation at the beginning of the year. The job it self is really easy it's just the pressure you get from the higher ups and workload they give you is ridiculous. I have never recommend anyone to work for this company.  There are some good employees but do not expect to be appreciated for the work that you do and if you want to advance make friends in managment.

Let me start off by saying that the benefits and ONLY the benefits we're good at this job. The pay was awful, something my manager reminded me of almost daily. I found myself looking at my benefits page often just to get through the day and remember why I'm keeping this job. Next is the fact that what your supervisor and manager wanted you to do were often two different things, and when I tried to do what the supervisor wanted, I was yelled at by the manager because it was their store, and it should be how they want it. Wrong I later found. I signed a contract stating I would be working from 9 am on which was doable for my family and my health needs; however, during the pandemic, our store decided to open early throwing everything I had set up out of wack. When I spoke with my manager about this, I was informed there was nothing she could do, and she personally wanted the hours to stay the same. Per policy, I'm supposed to ask the manager first about time off, and if she approves only, then does the supervisor get informed about it to make the final decision. This caused MAJOR problems with my health to the point where I was hospitalized. The day I got out of the hospital, I went into the branch to grab my things and quit because I could no longer drive, and again, per policy, I need an active license and a reliable car. I was told I would receive a call back from the supervisor later that day but never did. That was in June. The point is this company does not care about it's employees. They claim to work smarter, not harder, but something as simple as getting verbal verification from an employer wasn't needed. Leaving a message and having a check on file was enough. You were told to fudge records, and if you didn't want to your manager would get mad. Management also gets away with doing half the job, but you do not. I genuinely hope the supervisor looked into my complaints before I was hospitalized, so the next person who enters that store doesn't go through the same thing I had to. Things could have turned out so differently for me if everyone knew what they were talking about, and management was held responsible for their actions. A manager should NEVER tell their employee if you tell someone I said this I’ll deny it or gossip about former employees. I'm still so angry about this whole thing! 

A typical day at work for the Sr. Assistant Manager consists of assisting the Branch manager in daily operations.  First party lending, collections, financial budgeting, and analyzing credit reports are the main duties of the position.  

I took a lot away from Security Finance both professionally and personally. Most noteworthy was the financial training that helped make me a more well-rounded, and knowledgeable employee in the job force.  During my time at Security Finance I was trained to read credit reports, and make lending determinations based on income compared with other financial obligations.  I was also given many tools to succeed in the area of collections. 

Security Finance has a strong management team that communicates daily with their employees.  Upper management provided their employees with tools to succeed, and followed up to make sure those tools were effective.  The company also took the time to have meetings where their employees had a chance to learn more, and share in questions and answer sessions.  These meetings were informative, fun, and very helpful.  Aside from the impeccable training offered the company also put forth extra incentives to inspire their teams.  

Security is a large corporation made up of independent offices sectioned into small districts.  The offices within these districts work together closely as a team to achieve corporate standards.  Communication, competition, and professional friendships resulted from this working experience enhancing the performance of each office and their district. 

The most difficult part of this job for me personally was in the field debt collections.  Often times these collections practices were done in the dark, and could make for an uncomfortable experience.  Many times I feared for my own personal safety.  

The most enjoyable part of this job was helping customers establish or repair their credit.  Providing this service to community members meant that I was apart of improving the livelihood of these individuals.  On many occasions customers would express their appreciation for helping them when no one else would.  Repairing customers credit resulted in many of them being able to purchase homes, vehicles, and improved their livelihoods.  

I have read the comments below and yes a lot of them are true.

I liked learning a new business and how it operates but when it comes down to it, you have to:

Complete daily call routes which depending on your store accounts and the delinquency of your call route it could be anywhere ( in my experience) 88-200 calls a day. understandable. 

providing the proper loans and the paper work for company and customers was easy to follow. 

The company does pay for the employee to go to a training class for a whole 4 days they pay $25 for food at the hotel and only hotel breakfast lunch and dinner (which was horrible food) They do reimburse gas mileage but not ware and tare on your vehicle unless your a supervisor and  hire up. Training classes are dropped on you at a dime. forget about your plans.

Yes depending on the numbers of the branch you have 2 late nights and work all Saturdays. Saturdays are either rotated or worked. IT ALL DEPENDS ON THE BRANCHES NEEDS!! the first and last Saturday of the month are mandatory!!

When I was hired on the recruiter told me that it was "some" late nights and "some" Saturdays which was not true at all. during tax season you work every Saturday. The field working is a must and how they get away with it I don't understand because new laws in Illinois made it so that  collection  companies could not field work homes or jobs any longer but for some reason we still do. Personal finance and sun loan no longer field work due to this reason in Illinois.

Marketing is on Wednesdays which is trying to get delinquent and current customers to come in and renew their accounts. which is ok but why would you renew a customer who you have to frequently chase down it doesn't make much sense. that and the way the loans are approved or denied. Every Wednesday same people.

Yes medical is free for yourself and increases with family added, they do offer life insurance and dental. you do accrue 2 hours of vacation and 2 hours of sick with every pay period, but you can't use any till after 90 days.

If you are a single person and have no kids and don't mind being at work all the time then it might be perfect for you. Those of us who have families esp. little ones it is very tough.

I worked for this company for 4 years and loved it until I got a terrible supervisor that was absolutely atrocious. There is even another review of him listed. It was hard to do anything about it because he had been with the company for 8 years and no one seemed to listen to complaints from staff. Needless to say, he lost 8 of his 10 managers in a little over a year. The job pays very well (as long as you perform well) and provides some pretty amazing benefits. There is also ample opportunity for advancement. 

There are monthly incentives and awards given for your achievements. Yearly they give you an all-expense paid trip to a different location for an award ceremony. 

The hours are long, I would advise against the position if you have children as you will be working two 11 hour shifts weekly and two Saturdays a month. Expect to make upwards of 200 calls a day, more if you are underperforming. Also, while it didn't bother me, be aware that you will be making house and work visits to track down those who aren't paying you. It isn't as terrible as it sounds because you know the people you are visiting...often times you will have built up a relationship with them and it will be like visiting a friend for a professional matter. Rarely in the 4 years did I have any issues with visiting someone. Probably out of 1000 visits I had 5 door slams and one threat.

Overall the company means well and corporate office employees are very involved (I had lunch with the VP and the president visited my office a few times), which is pretty impressive considering the size of the company. 

The company has many many tenured employees, the COO when I was there had been with the company for 35 years, she started as a cashier (now known as asst manager). This was the case with many. 

You're also helping people to improve their credit and, if you're good at your job, you'll coach them on how to work with their finances and create good habits financially. Very hands on, but NOT easy work.

Security Finance is a great place to work but only if you're in the atmosphere where people TRULY have your best interest at heart. Do not set your goals on advancement if you're going to disagree with how things are being done. If you're not liked, your reputation and character will be sabotaged and you will be thrown under the bus. No. I'm not a bitter ex employee. Just an employee who's willing to tell the truth. This is not standard in every territory. No, I will not name names. I'm not into throwing people under a moving vehicle. Just be aware. It is a shark tank and they will smile right in your face while talking about you and telling you in the very same breath that everything is ok. There is no professionalism. It's all about who likes you and if they're willing to give you a chance because of the relationship. Not the work ethic or customer service. Keep your eyes open and trust NO ONE. If you choose to work for this company, go to work, come home, repeat. The benefits are really good. They pay for your healthcare and there is paid time off and paid holidays but short holidays. Your hours are long week end and month end. You will work until 9 PM on some nights. You will be reprimanded for asking questions about hours. The last day of the month is never yours. If you're sick or have a death in the family on certain days of the month, you will be asked to reschedule. I may very well lose my job for this review but it is my honest experience. I've never felt so horrible or been treated so horribly as a person or an employee and if it wasn't for my family, I would've walked a long time ago. Please take into account that every situation is not the same. I've seen some of my associates do very well in the company. They have succeeded tremendously. There is a chance. Don't count on any help with any issue that you have. You will be written up. It will not be looked into thoroughly. It will be your fault, no matter the truth. Please, ask questions in your interview and get an understanding before you accept a position at this company.

The company as a whole is all about numbers. They don’t value their employees neither do they value their customers. It’s supposed to be an open door policy but it’s not. Upper management does not care about employees at all unless you suck up to them. They place people who are not qualified as managers to manage an office. I worked there for almost two years with an awesome manager up until Dec 2018. January 2019 they hired a manager who only been worth the company 6mths and doesn’t know anything about the the business and as time progressed me and the other co-worker who was African American as well dealt with discrimination and was treated as we were absolutely nothing to the company. Within two months it’s amazing how much we dealt with as being the minority. And I’m not one to make race an issue because i love everyone equally!! Honestly they don’t pay enough considering all the stress you have to deal with. We harass customers, even if you’re paid out we still constantly call to harass to come back. If you’re current we continuously call trying to get you to renew your loan. The rules as far as what to do and not to do change everyday. Not one person tells you the same exact thing but yet they expect you to obey the rules. If you ain’t the supervisor pet and trying to kiss her butt they don’t care how you feel or what you have to say. Also don’t expect much of a family life here either because it’s long unnecessary hours. No one answers or comes in to the office after 5pm but they make you work two late nights until 7pm and end of the month until 8pm. Also, don’t expect any type of bonuses because the goals that are set in place are honestly unattainable. You may get lucky during tax time. The turnover rate is extremely high for this company because again THEY DO NOT VALUE THEIR EMPLOYEES. Security finance is a joke!

The job was great at first, however due to management and supervisor changes caused a downhill effect and everything  changed. Nothing is ever good enough, always wanting more from employee's but not paying for more. A co-worker had been in the same position for 5 years, he/she had never received a raise. In five years, from the day she hired in, he/she made the same pay. I have never known of any company that did not give some type of compensation for working for them. Especially for 5 years, also the fieldwork going to a customer's home is too much, working two late night's until 8:00pm and every other Saturday, Absolutely leaves no time for family or friends. You have no job security, and incentives are expected to be earned by your assistant's but the pay goes to the manager's. If the manager pulls his weight that is one thing, but someone that supervises work, but does not participate in the work, always causes conflict in the office as well as making everyone have a negative attitude, and that never works. I find this to be the case at all jobs, if the people giving orders and demands actually did everything they ask of employee's......work life would not be so miserable.....if you have to work and not just give orders, could make a difference and it might fix these greedy folks!!! Yes GREED is all it boils down to...the love of money is all with a dash of zero compasion for others.

I loved the .job at first and still do for the most, very unhappy with my manager and and area supervisor, it’s all about them and there bonuses, collect there bad debt and move those numbers. They say give excellent customer service , that’s a joke they actually want you to be Aggressive debt collectors! Had a cram class for tax preparer, I really don’t feel knowledgeable still had my IRS tax ID in two days? How is that possible? I discovered SS fraud and let supervisor know. Nothing was reported to the proper authorities I was told that wasn’t my call?? Having serious second thoughts on whether or not the company has any moral compass. Really Dissatisfied with regional supervisor’s way of handling situations, has never followed threw with things she’s said she’d do. Claimed her ears where plugged and couldn’t talk with me but was able to have a so called conference over the phone with my manager and telling her all about my issues with her after I had asked  specifically to talk with me first ! This is twice she’s thrown me under the bus! I don’t feel our office is following certain laws that should be followed, Especially those laws concerning our customers secured financial personal information, unable to find files manager said there was bad management prior and they didn’t handle things professionally

Top Job Titles	Average Salary
Senior assistant manager 2 salaries reported	$26,300 per year
Assistant manager 2 salaries reported	$11.25 per hour
Monitor 1 salary reported	$21.00 per hour
Customer service representative 1 salary reported	$15.00 per hour
Collection manager 1 salary reported	$14.00 per hour

Working at Security Finance: Company Overview and Reviews

Security Finance

Security Finance Ratings

Popular jobs at Security Finance

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected