caregiver

server

licensed vocational nurse

cook

medication aide

Senior Resource Group

Firstly, Going into work everyday is a new story in terms of information. Things will not come to your attention until you run into it first hand. Management barely informs me on much because I dont have a personal relationship with them so they come to me last. If you want to know things in regards to your work, you must make friends with them, but you have to be ready to kiss a** and text your supervisor like a friend outside of work. I try to seperate personal life and work life but it is hard when I must message coworkers constantly to find out when a resident has had an injury or if there is suddenly a new policy that the higher ups keep from you. It might not be a problem for some but to me, I dont like to take work home. 

Secondly, the toxicity between caregivers is outragous. They are constantly trying to throw eachother under the bus to gain respect from management or for whatever reason. My primary goal is to make the residents comfortable and happy and if you have to worry about OTHER caregivers looking for any reason to make an example of you, it creates a high level of stress. There is a constant reminder that there can be people who do not like you and want to see you fail even though you both have the same task at hand. It is honestly ridiculous. 

I enjoy my job because of the residents. They make it worth it. They make me smile and I try to do the same for them. 

Overall marketing plan seems to be rather antiquated, with very little opportunity to effect changes. Very limited social media presence with an insistence on a daily  phone call quota. I agree that the phones are a part of the process, however seniors typically are not answering calls. A very frustrating experience. As the Director of Sales I thought it important that outside sales efforts should be enacted but was directed to avoid that as leads would be supplied via print ads in local papers.The overall result is that there seemed to be a bunker mentality. There has been a turnover rate of over 50% of employees and upper management seems to not see that as a serious issue for ongoing and continued growth. In summary, SRG has established a wonderful stable of beautiful properties and their emphasis has been on Independent living communities, however the market seems to have changed from an IL community to an AL community environment. Evidence of this is that the average age at the community in IL is 88, and average in AL is 89. Amenities at the community are not being utilized and the comments from visitors(prospective residents) are that they are impressed with the building but see that they have several years before they need to make a move.

There is a vast amount of potential for this place to succeed and in some cases it does. Going through the buildings feels warm and some of the displays are beautiful. There is adequate space to work and clearly plenty of room to accommodate the residents that pay a fortune to stay there for the rest of their lives.

The work culture I found to be twisted and ugly. People lack patience for trainees, though not all. Emotions can take the best of people and they'll treat you rudely and inappropriately. Management doesn't take constructive ideas, make positive changes, and will stab you in the back hiding behind corporate policy rather than treat you like a human being face to face. So harshly so that it almost seems blatant. 

The company running the facility is rotting the warm soul of this place from the top and its spreading like a virus. The very few decent people here make work able to be endured under the crushing sorrows of poor management decisions, or lack thereof, as well as the workplace dynamic. If people worked together this place would be wonderful as much for the employees as it is for the residents. The whole operation will not sustain like the way its being managed.

Human Resources was/is great. 

If you love working with wonderful seniors who have many life lessons and high values to teach you, then you might find it worthwhile to ignore the backstabbing, two-faced infrastructure and culture the management encourages on a daily basis. (They even speak poorly of their residents at times, the very people who employ them, really!) 

Staff hates management and their oppressive and nonsupportive environment. However, when that staff member sticks with it long enough to become a manager, they act and behave in the same way as the manager they had previously condemned for their behavior. Poor management program, absolutely no training for new staff. You are thrown into the lion's den on a moment's notice. Extremely clickish and borderline abusive. 

In an instant, they can change your job description without notice and you are expected to accept it without argument. Apply for your dream job but consider what might happen if you find yourself in an ill-fitted position with no recourse. They are always desperate because they cannot keep staff. Be prepared to make flyers, drive a bus, call bingo, lead exercises, answer phones, clean common areas and even move furniture if needed. They will expect you to comply. If you ask for mediation you are turned away. Take it or leave it, baby!

Discounts on meals but horrible food.

narrows glen is a decent job. It has been bought out by another corporation in the last year, and the company has changed a lot. the new corporate company doesn't keep there positive promises on changing things for the better, mainly for the residents. I feel that resident that pay so much to live in this community should have the utmost care here, when they always have low staffing and overworked. this is strictly for care giving. as a receptionist this job is to should have much better pay, i have worked here for years and my job is more than reception it is sales, activities, rental services, responsibility of nursing equipment, responsibility of resident safety and insuring they come back home. note if a resident escapes it will fall on you and its not a logical way of running things because there are about 6-8 exit doors in every hallway on the ground level floor so they can easily escape out of those doors which are not in eyesight. this job as a receptionist is not a easy one. i would stay here but as i say the job has become quite a responsibility and underpaid or else i would stay.

The residents are great. That’s the only reason to work here!!! Staying certainly has nothing to do with management, pay, raises, advancement or appreciation from higher ups. You can make more money at surrounding communities. The building is falling apart and maintenance makes excuses and tells lies to the residents about stuff getting fixed.  Caregivers do everyone else’s job so bring your dining room and maintenance skills too.  Only a few caregivers pull their weight and work as a team while others sit in the caregiver room and don’t answer their residents calls.  Immature, unskilled caregivers do subpar care for their residents and get away with it.  Management does nothing to remedy this so work load for others is more.  The amount of nepotism here is jaw dropping also. Not worth the stress and ignorance of management. Run away as fast as you can!!!

The AM shift is the busiest compared to the PM and NOC shifts. It's a big place compared to other senior homes, so manning the front desk can have its busy, stressful moments with nonstop calls and a line of people at the desk at the same time. You also have to route calls to different department managers, and it can be frustrating when no one is available and the caller won't take a message. You have to make sure to communicate with whoever worked before and after you so everyone is in the loop about what's going on (issues, common complaints, reminders). They take security seriously, so we have to keep our eyes on the cameras and screen anyone who comes through the parking garage (the buzzer rings the front desk phone). Also, the desk must never be left empty unless there's an emergency, so you have to ask a manager or security to cover the desk if you need a restroom break. Employee lunch removes $2.50 from your paycheck per meal. The manager (at the time of me working) is kind and understanding. Many of the residents are friendly, and I enjoy talking to them whenever there's downtime. 

New management came in a month after I started and she cut SO much support that was needed. People were quitting in droves. She would demean staff, lie to family members of patients who were paying outrageous amounts of money, and took away one of the few benefits to staff: a small salad bar (usually only about 4 vegetables) with soup. Patients were allowed to do whatever they wanted, even if it meant being violent to other patients and staff. I was constantly hit, kicked, grabbed, bit, spit on, had feces thrown at me, and had to leave patients alone (i.e., NOT clean them or feed them) if they didn't want: but still had to answer to their family members why they didn't get the care they expected (it was company policy not to have any physical or medical restraints, so this was not a personal decision to provide sub-par care. It was frustrating and we all worked hard all day. The amount of work expected for one person attending to 10 patients that were unable to care for themselves at all, and without assistance from anyone, was unconscionable. We were also constantly short of adult diapers, wipes, gloves, soap, towels, sheets and other needs for basic care.

Start my day off making calls to customers to invite them to come to our community to tour, have lunch or attend an event. Handle any incoming calls, walk-ins or internet leads. Set up tour for the future. I have learned that there are a lot of seniors that are alone and have no one to help them. If our community is not right for them I try to give them other places to look that may be better for them.

Our management is ever changing and growing with new ideas to make our company stand out from the rest. Likewise my co-workers are the best at being part of a team. We all work together to make our community the best!

The hardest part of my job is when I know this lifestyle is the right thing for a person and I cant get to them. When there mind set is still on the old style homes that no one wants that kind of life. If we had a try it for 90 day program that would be huge, so they could see what there life would be like living in a community like this.

Meeting and getting to know the senior population hearing their story's. What they did in there life! I am always surprised.

I would not recommend this workplace based on my experience. There is a constant cycle of staff turnover, from frontline to management, which creates instability and places extra strain on the remaining employees. Opportunities for genuine career advancement are extremely limited, making it difficult to grow professionally within the company.
The pay is not competitive for the workload and expectations, especially compared to similar roles elsewhere. On top of that, the work environment can feel toxic at times, with poor communication and a lack of support from management. Management is more interested being buddy buddy with each other instead of holding themselves accountable for the failure of the community. Leadership standards are low, and decisions often seem inconsistent or disconnected from employee needs.
Overall, this is not an ideal place for someone seeking long-term growth, fair compensation, or a positive and supportive work culture.

Top Job Titles	Average Salary
Caregiver 95 salaries reported	$19.45 per hour
Server 114 salaries reported	$16.80 per hour
Licensed vocational nurse 39 salaries reported	$35.62 per hour
Cook 69 salaries reported	$19.75 per hour
Medication aide 57 salaries reported	$21.36 per hour

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