general manager

crew member

shift leader

assistant general manager

assistant manager

Serve Hospitality Group

I applied for an Assistant Manager position and got told after I began work that I was a shift lead. They are unfair with pay when it comes to experience. I was low balled on my pay rate and made responsible for training new managers getting paid more than me with less experience. There were 2 assistant managers above me, got paid more than me, shown favoritism and the bulk of their work fell on other shift leads. The only good thing about the job is the crew who really work hard and bring a good vibe. The management will terminate you for absolutely nothing out of the blue and make things up on the spot with no evidence or paper trail. I wouldn't recommend working here for anyone because they don't know how to treat people. I was literally fired while going through a death in my family, still came to work, still helped train, still did my job.

Workplace culture is a very important thing to me and this company has a inclusive culture that makes you feel as if you belong. Hard work is not only recognized but rewarded both monetarily and in company kudos/celebrations. There is a team feel and knowing you can talk to literally anyone at any time from the CEO to the company owner is payment in itself with job security and recognition. 

As others have mentioned, this is a toxic workplace with manipulative management. Although you're contracted for 50 hours a week, you’ll be criticized if you don’t exceed that. They lure you in with the promise of an uncapped 1% bonus, but this is a ploy to justify their lower, uncompetitive base salary. The senior district manager for Wisconsin and Illinois creates a particularly hostile environment where no matter how hard you work, it's never enough. If you value your well-being and fair compensation, steer clear of this company at any management level. 

You're contractually obligated to work 50 hours a week as a GM when you accept the job, which wouldn't be such an issue if you were compensated comparatively. This company makes more than enough money to pay all forms of management more money.
The store managers at other locations are all trained differently, run operations differently, and some of them are quite unpleasant to work with.
"Work life balance" is preached about while asking you to dedicate as many hours as they require.

As my title says do you like working 60+ hours a week? Do you like not having a day for weeks on end? If so then this is the job for you!!!

In all seriousness, this job is not the best. The owners and upper management do not know to treat their employees. We were contracted for 50 hours a week. But yet they made us work over 60+ a week, including going to stores which were not our own, and constantly changing stores in which we manage. I think this has to do with the high turnover as no one likes to work for them. Stay far far way. Most toxic employer ever.

i was scheduled a total of 5 times in the three weeks i worked there, i was barely given any time to learn and train. i was available a lot but i was never scheduled everyone here was SO rude and gave no support or never trained me. i was fired over text and only explanation was because “i wasn’t where they needed me” i wasn’t even barely trained, and my friend who worked there too was fired through text as well with zero reasoning, i HIGHLY suggest you do not work at this company 

Never work here, they failed to promote me when they said they would. Refuse to backpay the money missing while making me work as the new title. This happened for four weeks before finally getting two weeks back and the other two HR denied giving it back just flat out said no. The employees are so rude. Hours are terrible. 

Micro managing was the worst, I feel if you hire some one for a position they should some what know what there doing. I went from working 20-28 hours a wk to 8 hrs every two wk and I was there the longest. Sorry not sorry but better management is needed, I have seen good mangers kick it out for manager who knows nothing!

I highly recommend working here! The owner Salem is a great boss who really cares about each individual employee! I really appreciate the work-life balance this job is able to provide to me. Management is easy to reach and always willing to listen to your concerns or ideas! I'm excited to see where this career brings me in the future! 

Love working for Serve Hospitality. The owners, operations and leadership are a wonderful group of people to work with. The culture and passion I see in our leadership team is visionary.  I love coming to work everyday knowing I have support and a team I can rely on. 

EC-W

Top Job Titles	Average Salary
General manager 123 salaries reported	$58,248 per year
Crew member 100 salaries reported	$12.45 per hour
Shift leader 100 salaries reported	$14.81 per hour
Assistant general manager 66 salaries reported	$16.82 per hour
Assistant manager 32 salaries reported	$16.78 per hour

Working at Serve Hospitality Group: Company Overview and Reviews

Serve Hospitality Group

Serve Hospitality Group Ratings

Popular jobs at Serve Hospitality Group

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected