electrician

outside sales representative

entry level service technician

hvac technician

hvac installer

Service Champions Heating & Air Conditioning

I started as a new installer and completed the four-week training program in Rocklin. The company covered hotel and tuition costs during training, with the understanding that there is a commitment period afterward. That agreement is important to fully understand before signing.

Once in the field, the job was physically demanding. Much of the work involved crawling in tight crawl spaces and working in hot attics during the summer. Some days ran late depending on the project and the lead installer, and early start times were expected the next morning. The work environment can be challenging, especially during peak season when workloads are heavy.

As a new installer, I felt that the role involved doing much of the physically intense labor while earning a smaller portion of the job payout compared to the lead installer. Compensation can vary depending on the project, and for larger installs, the payout is split between installers, with the lead typically earning a higher percentage. In my experience, this sometimes averaged out to lower hourly earnings than expected considering the physical demands.

The culture is structured and performance-driven. Attendance expectations are strict, and team meetings often focus heavily on sales performance. While some employees thrive in that environment, I personally found it competitive and, at times, stressful. Advancement may depend largely on your relationship with your lead and how quickly you can adapt to the pace and expectations.

The work itself is hands-on and can be rewarding if you enjoy physical labor and seeing a finished project. However, it is important to be prepared for long hours, physically strenuous conditions, and a compensation structure that may feel uneven when starting out.

Pros

Strong sense of pride in the work

Opportunity to build solid relationships with coworkers

Paid training program

Cons

Very physically demanding

Long hours during busy periods

Pay structure may feel unbalanced for new installers

Competitive and high-pressure environment



Ok, so where do I begin....
I was working at a Pharmaceutical Company and although I was content there, i wasn't satisfied. I wanted to get back into Inventory Control so I applied for jobs. Service Champions answered my call back in 2014. I interviewed and I got the job! Warehouse Supervisor was my title and it was a challenging and stressful job, just like any other job! I enjoyed being able to come in at 6:30 AM and next thing I knew it was time to go home! 
A year after working as a Warehouse Supervisor, a job opening for an Inventory & Purchasing Analyst opened up and I jumped to the opportunity. Now I am in said position and learning even more on this field is all I could ask for! 
The owner of the company, in my personal opinion, has to be the most human company owner I've met! He takes the time to ask you how you are doing and shows true interest. He doesn't fake his  smile, he truly and genuinely cares for you answer. His 6 Core Values are followed for the most part throughout the company. We are, after all, imperfect human beings. But that's what makes the company feel more like a family. 
I do would like to see management more involved with their employees. I feel like there's so much work that they don't tend to all needs of their employees and, although it's not a big effect, it does affect enough where negativity may incur. 
I'm still waiting for my review that's 3 months overdue. But i'm a patient guy. :)
The most enjoyable part of my job is to come into the office every morning and be greeted with a warm good morning from all my teammates. 
The hardest part of my job is the lack of training on other centers that affects my day to day processes. Better training = Easier workday for me.
I've learned through working here that you don't let your day determine how your attitude but your attitude will determine your day! 

If you are looking for a company that will welcome you with no experience, invest their time and money in training you and give you opportunities to grow as a professional, you've found it! And the fact that you'll acquire a big family in the process is just a plus!

Training at the CU was fun, great people at the home office , friendly and geniuinly care avout your individual career advancement , however reinforcing the notion constantly that this is not a “Sales Job”. Which is FAR from the truth, they convince you that it isn’t make you sign your life away on a concept that your going to help people not sell people. $10,000 in debt once you graduate from a training program that is based on unrealistic realworld standards and scenarios. Only to find out once you get to your center , your service managers sit you down and have you renounce what you learned at the CU, that your in a sales position NOT a service position. the inconsistency and lack of communication is agregious….They teach you little to nothing, if you have had no experience with in-home sales , you will have a harder time with performance and this company will use scare tactics and pressure you instead of helping you, The company will give you a few months after graduation to learn the job , then if you don’t make it they start nitpicking your performance and wash their hands clean of any responsibility saying that they trained you and that they offered to help…and threaten your job, but after the few months , management gets impatient with you if your still struggling and starts giving you the calls with littles opportunity by design….SINK OR SWIM…BEWARE if you have a family and have a busy schedule outside of work this isn’t for you , management doesn’t care you have a family they expect you to learn everything off the clock , and learn fron your co workers…THIS IS WHY MOST TRADE JOBS HAVE 2 year apprenticeship programs , so your properly trained ….not just 2 months and then say “ well we trained you why aren’t you succeeding?…If you aren’t upselling people there’s no job security…your building a house on sand with this company…the economy is bad and  these people still wonder why the revenue isint there especially for newer technicians…

Red Flags before I was hired  - I was told my previous managers had to call the company, they would not go through the trouble of calling your references. My previous boss asked, “ Are you sure you want to work for this company”.  During the interview process, I was asked, “ What  is the most harassing or displeasing thing you do?” I don’t harass or purposely bother people so, I should’ve known by the question maybe that’s the type of people they look to hire.  Even though reluctant,  I took the job. Big Mistake!  I made it through training in which mostly everything was self-taught.  Once you get going you feel completely lost! If you  make a mistake management talks down to you and you have other departments sending you disturbing emails.  Then they make it a point to discuss the mistake during their morning team meetings by calling you out indirectly.  Not only do they call you out indirectly, they also will talk to you directly in front of your co-workers to try and make you feel embarrassed. Call Center Management is biased, hostile, unprofessional, they lack empathy and communication skills. Management as a whole is unhappy  and disrespectful. Call center management screams all day at their reps to answer calls. As soon as you walk in to start your work day it’s not a “‘Goodmorning, how are you?” It’s more like, “ Hurry up and get to work, there’s calls holding!”   I  would be a disgrace to my ancestors to have stayed at that job! Sorry, this is the not the 18th century!

Service Champions is a great company. Great ideas, and the management here is truly there for the employees. This company offers a 8-week training course on basic HVaC training. This company is a sales company. However, I believe they hire some of the best techs in the business. Through sales training, and Technical. If you're comfortable talking with concern clients, and offering (furnances, acs, insulation, air distribution systems, and repairs on systems, this is a great company for you. YOU are in charge of how much money you want to make everyday. Some days you can make $400-$500, and some days you'll only make $50. The base pay for this company is $12.00, with compensation with dynamic pay. The more you sell, the more you make. You only make money off running calls, (tasked pay) and commissioned pay for selling parts and equipment replacements. This is a great start for anybody is interested getting into the HVaC field. Be prepared to work long, work hard, this job is no risk = no rewards. If you're a go-getter, and dont mind getting dirty and breaking a sweat, this is the place you want to work. Last thing, management at Service Champions is great they are there to help you suceed and to build a better future for yourself. Also the CEO is a great guy. and cares and knows every employee. So you're not another "number" at another company.

Firstly I'll note this review is overdue and it's being done so I can progress on the Indeed website and open up more options.

*This review is specifically for the IAQ Helper position"

Before you can begin work as an apprentice or an "indoor air quality helper" (entry level position), you have to buy at least $500 worth of tools (so keep that in mind). 90% of the time the work environment is in crawl spaces or attics - that's just the nature of the job. Pay is based on the overall cost of the "job" or project, and then the lead determines how to divide the wages between each person that worked on the particular project. Unfortunately it gets messy when someone joins in 1 day out of say a 3 day project or helps in a less-than full capacity like everyone else. I forgot the exact term, but the job also gets troublesome when you need to visit a previous job to address an issue. It's also very difficult to ensure work gets evenly divided. Coworkers can disappear on a phone call or cigarette break.

Workplace culture is likely similar to that of construction work. Rough language, early morning and late nights, a lot of unknowns. Body will often ache and you get a lot of cuts, abrasions, etc. Try to keep the fiber glass out of your eyes.

Good luck.

What is the best part of working at the company?
The support team are hard working and friendly. From Dispatch, to sales manager. Everyone of them is world class. 

What is the most stressful part about working at the company?
It occurs the higher levels of management to ownership have no regard for the human body. Hours are long and strenuous.  It’s a difficult job. The expectation upper levels of management have are beyond reasonable. 

What is the work environment and culture like at the company?
Intense and ultra competitive but collaborative in some cases. The top performers are producing impressive record breaking results, some  of them will share what they are doing to help others.  

What is a typical day like for you at the company?
6-7am to whenever. Sometimes getting home around 10-11pm. Documentation takes time, usually sitting up in past midnight making sure I’ve written everything up correctly. If you don’t. Your compensation gets hit. Long days.

It was honestly great when I first started. But after it started feeling like a cult and sales was pushed so hard on us, I thought it was time to leave. Unfortunately you are expected to sign an 18 month contract, where you will have to pay a sum of it if you leave before that time is up. And if you are fired due to not meeting your quota, you will still get slapped with the bill if you don’t complete your contract. 
In my case, I started off as a Service Tech but then was offered the option to either switch to install or quit. Had I known ahead of time how incompetent the install manager is, I would have never transferred over and signed another contract. The moment my hours started getting cut really bad, that was my cue to bite the bullet and get stuck with the bill.
I’m grateful for the fact that I got “free” training, but it came at the cost of working in a cultish environment filled with managers that will treat you like family just as long as you’re performing well

I worked at Service Champions and although it may not be everyone’s cup of tea with the pressure of sales and the corporate vibes I genuinely enjoyed it. I was able to advance through the Service Technician ranks with ease by hitting all my KPI’s. The culture is great and management was awesome. It was a bit hard to get some extra training on certain things but if you pushed hard enough it will come eventually. Management and office staff were great but fellow service techs could get a bit jealous and greedy over time when others are performing better than they are. I 100% recommend working for the company. They kept us busy all throughout the year even during the shoulder seasons! Closing about $500,000 personally on the slowest quarter of the year was no problem. Left to chase another opportunity but still question today if leaving was the best option. Oh well, we’ll see! 

This company talk a big deal about their core value in actually all they car about is money. They fail to follow through with almost all position agreements. I work for SC for 18 months and saw a revolving door of employees. I understand some people are not fit for hvac work but to see 10-20 people including managers either get fired or quit. They also say they will train you which is total bs, very little traiming is done in house other than the relationship building guide which is just a sales ploy.  This company does have a very cult atmosphere  and if you don't drink the cool-aid they will make your life very difficult. They honestly don't care about you unless you hit your numbers. I started here with no experience in hvac and trained myself through trial and error and YouTube. If you want to get into the trade go union.

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