member services representative

financial representative

call center representative

administrative assistant

Service Credit Union

Unless you are working at the call center don't expect to get full time for at least two years. Scu expects you to make them your  priority when you're part time at 15-20 hrs a week. If you're lucky you might get a thirty cent raise after working hard part time for a year. Though they do give a nice bonus if you meet your goals for the year. Management is very lazy and for less than twelve dollars an hour you can expect to do most transactions. No benefits or 401k matching until one year. A lot of policies make it hard to remember when you're not fulltime. In store Walmart branches have a lot of downtime and makes for good conversation between colleagues. Management can act very selfish and unprofessional at times making it awkward for members. This is a good job for a teenager or someone who's retired looking for a part time job, other than that don't waste your time.

I worked briefly at the call center. It’s a well-paying customer service job for a financial institution. The company is great to work for honestly and I loved most of my coworkers. There were rare times it felt like a manager didn’t have your back, but most of them do and are very understanding and supportive. There’s some misunderstanding between departments when it comes to training though. You’re told you don’t need to know information for other departments and to just get the member over to that department or take a callback. However, there were times I contacted that department and was scolded for not knowing something that I was never trained for. For answering calls and doing basic transactions for the members, though, you’re trained very well. For the most part, great environment to work in. I only left because dealing with the customers became too much. 

During my time working here, my managers were very welcoming when I was new, gave me lots of feedback and the training was really in depth. They definitely make sure you understand what you’re doing on your own, before throwing you in. (That is, if you’re new to this type of job). They also provide lots of branches to join and learn, and lots of other job opportunities tied to that. 
My personal cons that led me to leave, was having to sit in an office all day. I struggle to sit and look at the computer all day, and the slower work pace is also a struggle for me. The work itself can feel fulfilling and meaningful when you get to help a customer, it just happened to be a slower workplace that wasn’t a good fit for me personally at the time. 
I definitely recommend this workplace and Joe title if you’re looking for an office type job, or looking to start getting into the banking business. 

I have never seen a company with so many manager. Multiple departments have supervisors, assistant managers and managers in charge of anywhere from 1-4 people. This makes it so difficult to communicate and work with other departments. You have to go through several people just to be told that person doesn’t “manage” that issue. So you move into the next department through a sea of “management” to be told the actual head managers not in the office today so they’ll email you back. Everyone is so caught up in managing there few employees that they’re not really getting anything done or bettering the business. The benefits never got any better after years of working for them a few more days off add those with newly capped “up to 5% annual increase” only achieved with a perfect review for you, your department and the whole company”  It’s honestly an exhausting place to work. 

The staff that I work with at service credit union has been phenomenal, the reason I go to work everyday isn’t the job itself it’s the staff I work with that being said, the actual work is absolutely mind numbing, members are kind of ridiculous because staff constantly tries to go above and beyond, rather then following scu guidelines, so members will go from branch to branch trying to get someone to do something out of guidelines because a member of staff did it once for them(most of the time employees will say “as a one time curtisey), constantly yelled by members Frustrating. 
It is also very repetitive. So as long as you have a thick skin and can keep yourself entertained, you’ll love working here. 
Once again the staff is phenomenal! 

What is the best part of working at the company?
The membership, getting to know them, understanding needs and being able to help them. 

What is the most stressful part about working at the company?
Lack of support from corporate management. Dress code is unprofessional, jeans/yoga pants/t-shirts/sweatpants/holes in clothing are not acceptable for a professional environment.

What is the work environment and culture like at the company?
Too many fingers in the pot, need to learn to make decisions that may hurt staff feelings in order to stand behind policies. 

What is a typical day like for you at the company?
Multitasking, working teller line,  jumping in an office, having conversations with members to uncover needs, meeting deadlines, jumping in meetings, make sure all member needs are met.

I work in a back office but member facing at times position. The company is growing and expanding, which is a good thing, but with expansion comes growing pains and the need to do more work with the same amount of people doing it. The workload keeps getting more but the help is getting less and less. Managers are few and far between and usually in meetings when you need them. They empower you to make decisions but rarely is there ever follow up when you made a wrong decision right away and then it’s all piled on you a month or two later on everything you did wrong. Work used to feel like a family but now everyone is just looking out for themselves. The work is rewarding but sometimes the stress it too much. If it wasn’t rewarding I don’t think I could stay much longer wit everything else happening. 

The job requires you to do a lot more than you think you'll have to do. You're constantly having to learn new material in a timely manner, but it does help that my coworkers were more than willing to help me out whenever I needed it. We have different experience levels all across the teller line so we could all help each other out whenever the other needed it. You become more like a family and when members/customers get upset with you, you're more than likely going to be defended by a coworker. It can be fast paced and stressful at time when it comes to deadlines and the amount of foot traffic there can be, but it's worth it.

SCU as a whole was awesome for what I wanted to do for work; however this location is far from the corporate office and no one there checks in with you- when they do visit, they only talk to the manager.  The new manager I was working under had a good personality as a person but she was a terrible boss.  She had a favorite employee but even worse: a least favorite. The asst and supervisor were constantly worn down by her antics   She was so unprofessional and self serving I was glad to get out.   
I would not recommend working in this office.

I really do love my job as an FSR at the Amherst, NH location. I love meeting and speaking with our current members and even prospective ones. I've learned how to work with a team, and how to develop my professional skills further, and my manager helped me develop five-year goals for my career, even if it is outside of Service Credit Union. The hardest part of the job would be dealing with very unhappy and vulgar members, but the Training department is always on top of helping to provide us with tips and tricks on how to de-escalate situations, as well as management having your back.

Top Job Titles	Average Salary
Member services representative 7 salaries reported	$20.33 per hour
Financial representative 29 salaries reported	$17.00 per hour
Pt 4 salaries reported	$16.50 per hour
Call center representative 5 salaries reported	$21.80 per hour
Administrative assistant 5 salaries reported	$17.47 per hour

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