installation manager

technician

estimator

floor technician

regional manager

Service Pros Installation Group

If you’re thinking about working for this company, please read this review.

I was so excited to join Service Pros years ago. They tell all of their hourly employees the job will be Monday through Friday 8 AM-5 PM and all of their salary employees that you will work 7 AM-4 PM with the occasional Saturday. That sounds pretty good until you hear the truth. Hourly will be forced to work weekends and odd hours. You’ll be forced to change your schedule or you won’t have a job. Salary employees will need to be available 24/7. You’ll be asked to answer the phone from 6 AM-10 PM (or later) every day of the week. Weekends are not optional. You’ll need to be available to them at all times or use one of your 10 vacation days (this only increases after 5 agonizing years with the company).

If you want to move up in the company, you’ll need to be willing to move to another state and also give up all of your free time. If you have a significant other, children, family, or friends—this isn’t the place for you. They push a “family friendly” atmosphere, but that is simply not true.

Management sets unclear or unachievable expectations and then yell and curse at you when you don’t meet them. They say all you have to do is ask for help, but when you ask you’re met with “everyone is too busy to help”. They pile more and more work onto each employee (instead of hiring more) until they lose it and quit which is why turnover is insanely high.

The owners are great people, but they have no involvement with Service Pros anymore and I think they would be embarrassed if they truly knew how their management treated the employees they claim to care about.

The yearly review process is a joke and HR is not supportive. 

Overall, this is the worst company I have ever worked for and I have worked for some questionable companies. Please do yourself a favor and find something else.

The protocol for inbound calls is asinine to say the least. They will keep telling you to inform the customer of a call back for resolution, and then those who handle escalation won't ever be able to find the time to follow up. The communication between SPIG and the company they partner their workers with is heavily flawed and does nothing to alleviate the work load (on any level internally) or improve customer satisfaction. 
 
Call center management does everything to keep you under their thumb. When working from home, we were told we had to tell them when we use our own bathroom. We were kicked out of "unavailable" codes if we were in them too long (which was dumb, because if we're not at our desk to take the call, the phone would just keep ringing, leading to more disgruntled customers). They tell you that you have to put in for time off no less than 5-7 days before you need to be off, but that your request may be denied (even if you have the PTO) depending on whether they had coverage, if you were a boot licker, or if they felt you were deserving of it. So basically, you get PTO but you can't use it unless they feel you can. PTO is an illusion. The benefits aren't great. You WILL ABSOLUTELY be stressed out with no support. Management's response will always be "we know it's difficult, but hang in there." Okay, so at this point you're looking for a positive, right? If you're "in between jobs", they will definitely hire you right away given your background history is clean. However, I wouldn't recommend working there longer than needed. Get your money, find a better job, and get out. 

Each day is a new learning experience in the flooring industry. We strive daily to provide excellent customer service to our customers. Anytime you have a question or need help, there is always a team member available to assist. No one is too busy to help out. I've learned it gives me great satisfaction to help customer's make their home beautiful. Management is always available and will back you up in a time of need. There is a open door policy. Working with a growing company there is always room for advancement. Hardest part of the job is making everyone's schedule fit with customer and installers. With the awesome teamwork here, we are able to make it all come together. Most enjoyable part is you are helping some one improve their home and helping them love where they live. Service Pros Installation Group is an amazing company to work for. The owners are still involved in their company and they value their employees. They are a husband and wife duo that started in the flooring business at 18 and has continued to grow into to what we are today and still growing! It is very exciting to work for such a growing successful company that stands behind their employees. 
Our motto "Always Improving"

Service Pros is a unique company that has a very high ceiling for growth opportunities. If you are willing to take your responsibilities seriously and manage your time well, success is guaranteed inside the SPIG structure. Management believes in it's employees and promotes from within, making the longer days worth the time spent working. Service Pros takes pride in their growth as a company, and is constantly opening new workrooms in new locations. With this continued growth, finding a spot for promotion and being able to impact the business on a grander scale can happen quickly. There are several roles in the structure, and each one is vital to the day to day activities in the business.The medical benefits are more than fair, and employees earn time off throughout the year. In my experience, management has been more than accommodating during special circumstances as well. When it comes down to it, you get what you put in. If you want to show up to work ready to make an impact in your community, and have the willingness to go the extra mile, this company will do the same for you!

I have worked for Service Pros for more than two years and I love my job. This company is on an incredible growth plan. It's exciting to be a part of the changes. Management is supportive and never too busy to hear from any employee. It's a family-owned company, and the company culture stresses a sense of family, and of teamwork. This industry has busy seasons and everything that we do is time-sensitive, so sometimes there are long hours, but expectations are usually pretty clear, so you have straightforward and realistic goals to meet. That said, the company motto is "Always Improving." This is a dynamic company that is undergoing regular growth spurts, so things (including goals and expectations) change--sometimes quickly. This also means that the company is very forward-thinking regarding the use of new technologies--not technophobic at all. Lots of room for professional growth. The hardest part of my job is the commute, but without it I wouldn't get to enjoy the best part of my job, which is the people.

This company is the worst place I have ever worked. No work life balance. They expect you to be at their back and call 24/7. If you have somewhere to be with your family and don't answer the phone they will freak out on you. Worst upper management I have ever had the misfortune of working with. Right hand doesn't know what the left one is doing. Constantly coming up with hair brained ideas that they try to implement but fail on every level. What a joke of a company. They allow sub par work to be done as long as the customer doesn't complain. But so many unhappy customers daily, I don't know how they stay in business, other than making it a Lowes or installer  issues so they don't have to pay for it. It is never Service Pros fault. I would never allow them in my home. Do not properly vet installers and allow straw vetting by certain management, for installers with criminal records and just do not background check everyone properly. They don't pay what the average salary is for any position in the company and definitely do not pay the installers a fair wage. DO NOT WORK FOR THIS JOKE OF A BUSINESS!!!

When I was hired upper management made promises that did not come to fruition. I took less pay, with full knowledge that there would not be a pay increase for a few years in lieu of being able to work remotely.  Remote work was suspended a few months later. At the detriment of my sanity, I stayed with them even after my job description changed. More tasks were added without enough instruction on how to do them. The environment changed from a family and faith based, 'do it right the first time' philosophy, to a cut-throat, 'hurry up and get it done!' attitude.  There is no understanding from upper management that some situations are grey, and not in black and white. I sacrificed my family goals to stay with the company and did what I could to take up the slack, only to be treated like an outcast. The company changed, and I realize I am not what they are looking for, but how you treat the people who work for you says a lot about the company. Simply put, I was not treated well, and no one cared. Unless you are desperate, do not apply here. 

Was hired as a IQM and was told that I wouldn’t need anything but a leveler and a tape measure. That it would be only to do inspections, such as checking up on the guys in the field to see how well the installation is going and checking after the floor has been installed to check for error. On the second day of being off alone after 2 weeks of training I already had to do repairs when I only have a leveler and a tape measure so then I had to start to carry a miter saw, table saw, and the rest of the tools that I had as a installer. To do something simple as securing a transition or removal partial of the floor with the quarter round and furniture. They say it’s a family place business but it doesn’t feel like you’re being treated like family, being left out of company lunch when being out on the field. Being told there’s quarterly bonuses and I’ve been there for a year and I haven’t seen a dime of it so good luck to whom ever is interested.

The position/job duties are constantly changing. You are expected to do the duties of other employees when short-staffed and are then blamed for the issues that arise due to the increased workload. Each day there are problems that you have no control over: installer shortage, poor installations due to poor installer pay, rescheduling, jobs being quoted and sold incorrectly, lack of product knowledge at Lowe’s (SP’s partner) at time of sale, and lack of support, yet you are expected to catch the issues and provide solutions. The workload is far too heavy to be completed in an 8 hour workday. High pressure and stressful work environment. If you don’t mind long hours, having your personal phone blow up with work calls after hours and constantly having more than your fair share of responsibility dumped on you, this may be the job for you.

Was an absolute nightmare.  The only good reviews are within the same month.  Management will have everyone go on here to try and get the score up, like they do with other review platforms.  As salary you will be told maybe a few extra hours and once in a while a Saturday.  Expect to be on call 14 hours a day seven days a week.  I’ve never been in a company with such impossible work loads. Instead of hiring more people, they load it up on everyone else.  The installers are very underpaid, so the work isn’t up to par.  So expect being cursed and threatened by upset customers all day.  And every month management comes up with some new great idea and changes the complete process of doing things.  Just to change it back when it doesn’t work.  The over turn of employees on every level in this company is crazy.  So if you value family, any free time or your mental health this is not the company for you. 

Top Job Titles	Average Salary
Installation manager 11 salaries reported	$19.50 per hour
Technician 1 salary reported	$32.50 per hour
Estimator 8 salaries reported	$28.00 per hour
Floor technician 4 salaries reported	$26.38 per hour
Regional manager 2 salaries reported	$74,000 per year

Working at Service Pros Installation Group: Company Overview and Reviews

Service Pros Installation Group

Service Pros Installation Group Ratings

Popular jobs at Service Pros Installation Group

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected