field technician

technician trainee

warehouse associate

administrative assistant

laborer

Service Quick, Inc.

A typical day at work:
I usually started around 8:00 AM, but if you’re more advanced (or lucky enough to be favored by the manager), you could start later. My day began with receiving tickets from the manager for service visits to homes or apartments, and I worked as a helper, assisting the technician while learning the basics of various Samsung appliances like refrigerators, washers, dryers, TVs, and dishwashers.

What I learned:
The learning process was mainly through a program called STG. It’s a college-based study platform with webinars and videos, similar to Canvas or Brightspace. While it covered the basics, it didn’t provide in-depth knowledge needed to fast-track becoming a technician. I found that frustrating at first, as it wasn’t a great resource for everything I needed to know right away. However, STG proved to be reliable while working in the field, where its content shined the most and became more helpful.

Management:
The management at the Concord station had high expectations and didn’t offer much leniency for small mistakes. I often felt like my explanations were questioned without helpful feedback. The manager would even threaten to reschedule my certification exam if I wasn’t meeting expectations, which created a lot of stress. The constant pressure to perform well made it feel like management was more concerned with results than providing support.

Workplace culture:
The workplace culture was demanding and high-pressure. The focus was on meeting strict standards, and there wasn’t much room for error. Promises of hands-on learning were there, but I didn’t get as many opportunities as I’d hoped, which added to my frustration. It felt like I was constantly being monitored and evaluated without receiving enough guidance to actually improve.

The hardest part of the job:
The hardest part was the ongoing pressure and lack of hands-on experience. I often felt like I was walking on eggshells, and the threat of being fired over small mistakes made it difficult to focus on learning and growing as a technician. There was also the disappointment of not getting enough real-world training when I needed it most.

The most enjoyable part of the job:
The most enjoyable aspect could have been learning from experienced technicians and getting practical experience with the appliances, but due to the environment and the pressure, those opportunities were limited. When I did get to work hands-on, it was rewarding, but those moments were few and far between.

In the end, my experience was marked by frustration over missed opportunities for hands-on learning and a stressful environment created by high management expectations. I ultimately left a week before my certification exam, which I suspect the manager was planning to postpone anyway.

In a job that needs training as intense as a high school, most technicians come out knowing less than when they started. Employees are regularly pushed into becoming techs too soon in order to make up for the lack of competent techs who remain. Expect to clean up after your coworkers (literally and figuratively as they are too cheap to pay for real cleaning services so helpers are expected to clean bathrooms) and anyone with skill is used to correct mistakes made by coworkers, rather than have the employee learn how to fix their own issues. Poor training, poor management and a shortage of people willing to put up with it means that from the client perspective only occasionally will there be service and never is it quick.

Last but not least, no recycling. Parts, boxes, paper, because again that would cut into the already slim profits.

As an appliance tech, you drive your van to different customers in your route. An upper-level manager organized my route, so I don't travel too far between jobs. Each ticket takes about 1 hour, more or less. And I was given, on average, eight tickets a day. Top performers were given upwards of 10 tickets a day. You must be adept at working independently at this job. You must coordinate with customers regarding scheduling a timeframe. At times I had deescalated situations with frustrated customers. Customers are often frustrated with their appliance not functioning correctly. It is the technician's job to perform the repair with a smile and to show empathy though it might be a difficult job for those who empathize too much.

What is the best part of working at the company?
Fellow employees were nice, but the "training" was substandard - being a second man on the job for 2 months while the service tech is trying to get his job done ASAP so they can go home - not train new techs. Want the service call to be quick. Send you to customer sites even when they know you do not have the needed part instead of just rescheduling.  

What is the most stressful part about working at the company?
Being sent to jobs without the needed repair parts. Pressure to get the job done - in and out in under 15-20 minutes in most cases.

What is the work environment and culture like at the company?
Other employees and office manager were nice.  Upper management does not like women technicians.

What is the best part of working at the company?
Learning repair home appliances while you make money 

What is the most stressful part about working at the company?
Lack of training, not transparent employment opportunities, low wages

What is the work environment and culture like at the company?
You are going to visit all types of houses, some clean and many are filthy, no work space to do the job. 


What is a typical day like for you at the company?
Morning pick the parts and visit houses for repair.  Depending on number of visit, could be overtime or early call the day. Got home with exhausted body, after dinner check next day rout and visit info

Since the new manager it has been a discrimative place to work. All the technicians who were fully trained have been let go and new hires with no exp are being thrown into the field after a month. Supervisor hired her brother and gave him the route closest to the warehouse when there are techs who have seniority 
and have been doing 300 plus miles for years.  Anyone of color has to watch outoutGood job to learn to get in the business but terrible place to work.for their job. More work with no compensation or fairness. No raise after 2 and a half years.

What is the best part of working at the company?
Able to take company car or van home

What is the most stressful part about working at the company?
Doesn't give enough time to work

What is the work environment and culture like at the company?
Like any other company, too many chiefs and not enough Indians

What is a typical day like for you at the company?
Do your assigned duties and managers won’t bark at you

You can give it your all and still it won't be enough. 
They will not promote within the company unless you are Korean. They will bring someone new that you need to teach the operation to so that they can be your manager, not because they have a great work ethic, simply because of their race. They will tell you you have a management position but it is only to use you. You definitely will not get the same benefits a real manager that is Korean does. 


Repair Samsung appliance such as refrigerators,microwaves,stoves/ranges/hoods,dishwashers and TVs also Trained new hires.  Acts as a hands on leader who anticipates identifies and corrects any and all problems involving the needs of various assignments and provides courteous customer to all customers. The hardest part of the job was management no staying on track with keeping word.

They are horrible they always want you to go above and beyond or the extra mile for the company but you are not appreciated and you got these idiots sending emails to you all day when you're trying to knockout 10-12 jobs a day without getting behind your time frames with customers you have to visit. They do not pay what people are worth even the valuable ones


Top Job Titles	Average Salary
Field technician 5 salaries reported	$17.85 per hour
Technician trainee 4 salaries reported	$16.81 per hour
Warehouse associate 6 salaries reported	$17.42 per hour
Administrative assistant 4 salaries reported	$19.00 per hour
Laborer 3 salaries reported	$16.17 per hour

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