service technician

crew supervisor

lube technician

assistant general manager

automotive technician

Servtech-4

This is going to be fairly lengthy. A bit of a warning, this is solely a review for the Pittsburgh Lubes region of the Lucor Jiffy Lubes! This is not representing any other region beyond this one in particular!

This job, if you're leading a relatively stress-free life, will turn that completely upside down all on it's own. You are required to work a minimum of 55 hours per week as a store manager, meaning you work 11-hour days for five days of the week. This is if upper management doesn't demand you to give up one or both of your days off and force you to come in to work. In all likelihood, expect to work a minimum of 66 hours per week with no compensation. You will be getting paid for 40 hours, take it or leave it (please leave it, for your own sake).

If you opt to not give up your day off, they WILL fire you over it. Every single time there is any complaint about anything mentioned to them, no matter how small, their response is always to simply say "Is that your two-weeks notice? If not, get over it". This is their response to even their top management and employees!

If you're expecting even half-decent pay, or even pay that is worth the time and effort put into the job, you will be very disappointed. It starts at minimum wage for hourly employees, and you're capped at $9/hour. The store managers get started off at $28,000/year ($9.80/hour if you only work the minimum 55 hours!). There is a bonus structure, however this company will do everything it can to make absolutely sure you do not get your bonus. It is entirely upper management's discretion as to whether or not you get the bonus, even if you surpass their expectations by miles.

Is it twenty degrees outside? Or better yet, is it five degrees outside? If it is then too bad! You are required to keep all garage doors wide open and nobody is allowed inside at any point! Meaning if you get hypothermia, it is your fault because "you should have worn more layers". Even though they write you up for wearing anything beyond the extra-thin jacket that you must buy from Jiffy Lube... even if you wear it underneath it. If there are no cars, even in this weather, you are required to go hold the sign next to the road so that you can experience the thrills of cars hitting you with a severe wind-chill.

You are also encouraged to be as shady and dishonest as possible when it comes to the prices. If a customer asks you the price of the oil change, you are required not to tell them. You have to immediately go into a five-minute long sales pitch on the service, and you are required to say it in the exact way that corporate wants you to. If you dare to tell them the price before the pitch or deviate from the script in even a single word, you will be written up. If the customer interrupts the pitch, saying they don't care and to tell them the price, you are required to verbally refuse to tell them and continue the pitch... THEN and only then are you allowed to tell them. Any customer that doesn't want to pay $45 for a basic oil change is immediately written off by upper management, saying that "they're not the type we want as a customer".

Yes, they feel that only people that are fine with paying double the going rate simply for having their floor vacuumed are the only people deserving of their service! In other words, "suckers and idiots are our demographic!". Here is the kicker: they try to pick and choose their customers like this and not try to boost business even when 8 out of the 13 stores in their region are thousands in the red for the month... And that's on the best months of the year, as it is usually 10 out of 13 for 9 months of the year! There is a reason why only four out of thirteen stores in the Pittsburgh region have store managers at all.

On a typical day at work, I usually greet the first customer that pulls up and quickly take them inside and make them feel comfortable with water or coffee and switch it to their favorite channel. I then ask my work team to prep the car, drain the oil, and take out the oil filter. Also, they vacuum the car, clean the windows, do a 30 second car inspection on the car. Sometimes I do it, but with a full 4 to 5 man team, I usually look up the customers name in the computer and see if they've been existing customers. If so, I will have an idea of which oil and filter they used last. I then bring the customer out and go over a service review of the car's history with them and let them know about any upcoming recommended services based on mileage. I then educate the customer on why their car needs it and up sell them on the additional services.
It takes us to do an oil change about 5 to 7 minutes, and we do any add on service like a transmission fluid flush and/or tire rotation during the oil change to muli-task and save time. I learned that we must let the customer know accurate service time when their vehicle will be done and if there are any problems we see immediately. This is very important because if there is a problem with their car before service and something happens after without informing them, we get blamed for it. Also, to give the best and timely service possible. Quality service in the shortest amount of time is why our store is called 'Jiffy Lube'. And so we live by it. As far as management, I was part of the management crew with responsibilities of opening and closing the store. I helped each team member with how to become more effective and efficient. Also, I would push and encourage them to step up and always take the leadership role. I would set the example for my team as a team leader and customer service advisor so my team and I can become effective the whole work day.
Whenever it would get slow, I would help train a team member with their responsibilities and give them new ones to help them keep growing. I believe you should always help your team and in return they'll do the same for you. As a result, better team effort and work and high customer service satisfaction guaranteed! It's a win-win-win! The hardest part of the job is when we are short of people on a busy day. But because of taking on the management role and team leader position, my team with even 2 or 3 people always perform at peak performance throughout the day! I help train them and set them up for success in situations like this. So as long as my co-workers and I are effectively communicating and everyone is learning and growing, there's nothing really hard or impossible. I would have to say that the most enjoyable part of the job is working as a team! It's so fun when everyone is on the same page and we knock out car services like it's nothing!

The money that is earned as a company is allocated into the pockets of corporate sellouts. It is not in any way shape or form given back to those that make the company money. It is not used to provide essential needs that employees need to get the job done in a quick manner. It is not used to benefit the store that you work at to prevent a dilapidated environment. It is sad. Their business perspective seems to be that they can take advantage of whomever they can that needs a job in a hurry; by offering terrible pay, no advancement, no benefits, non-team environment (depending on where you work). I worked with someone that was actively high while at work on hard drugs. I do not understand why this individual was hired. The answer to having to work with this person was to just "keep an eye on him". I do not work in a drug rehabilitation center. These are the types of things that you will deal with at certain locations. You can see of whom is hired and the dire need that they need employees because they have 100% turnover. Once again, it is sad. There are simple fixes that could be fixed. This never happens. If it does, it happens at such a slow rate, the problems just become what they are. Perpetual problems. There are problems that employees must deal with on the daily. This comes with any place of work. Not at the rate of where I have previously worked. These that are stated among other things are what you will deal while being employed at this company. I would not recommend this place to anyone. Unless you NEED a job that works with a complex schedule for whatever it may need to compensate for your life events. Otherwise, you can make money somewhere else without dealing with the endless number of headaches that are a part of the job. I was offered a raise during times when we had little to no employees. This was never done. This was forgotten as quickly as it could be. I was also given a raise to match new hires after about a month. I had worked there for a year. There were those that had little to no experience that were making more than I, this wasn't taken care of immediately. It was taken care of at their convenience. Do not get me wrong. There are wonderful people that work at this company, but as one knows, the good is outweighed by the bad. The bad shows. The bad shows incessantly. 

To start this off I would like to say I have no knowledge of any other Jiffy Lube district except for the Jacksonville Florida District. That being said I strongly advise against working for any of these locations in this district and I will tell you why. When it comes to stores the locations vary but from the 3 stores I know of personally are lacking the most basic of tools required to do even the most basic of maintenance on vehicles and let me tell you having to turn a customer away is not only a regular occurrence but also an embarrassing one. Let's not forget the roaches, bugs and even mice/rats at some locations. If you are a customer service adviser be ready for almost all of your customers to give you heat for our outrageous prices as we are without a doubt the most expensive quick lube franchise in town also ending with a loss of customer base and more embarrassment. The general and assistant managers at some of these shops are absolutely abysmal and how they still have jobs is beyond me. You should not have emotionally abusive and sometimes physically abusive people running or helping to run your stores. On the off chance that you get a good manager or at least one who is tolerable don't expect any help from the nonexistent district manager as he seems to only be around to let people know he still exists. When a district manager is removing things such as tools and safety gloves off of a store order you know there is a problem. If you managed to get this far and somehow get employed do not expect to move from the position that you were hired in unless a store is desperate enough and even then the process is so slow in moving up in this company now that it could take months and months. False promises of promotions false promises of raises that never come plague this district. There is a lot of "telling you what you want to hear" going on from all parties. Full time means nothing to some of these managers and schedule flexibility also means nothing to these managers as I have even gone as far as to actually witness a person who had been hired on as a full time employee get scheduled for 6 hours in one week. Pay rates are inconsistent and some people being hired on today at certain shops are making dollars more than other people who have been there for years. I could go into more detail but I will leave it at that steer clear from these places not only as a potential employee but also as a customer because you will not get the service you were promised I guarantee it.

I have been working here for a while, and my experience has been quite disappointing. The workplace culture is severely lacking in adherence to corporate guidelines, the employee handbook, and established processes. Despite raising these concerns with management on multiple occasions, my feedback has been completely ignored.

In my role, I perform oil changes and provide additional services to customers based on the recommendations made by technicians. However, there is a significant issue with the communication and documentation process. Technicians make important recommendations, but the Customer Service Advisors (CSAs) often fail to relay these to the customers or take proper notes on the vehicle’s lower bay conditions. This negligence can lead to serious issues, such as vehicles severely leaking oil without any record or notification.

The lack of structure and accountability has created a chaotic and unproductive environment. Employees frequently disregard company policies, leading to inconsistent and unfair practices. This not only affects the quality of work but also the morale of those who strive to follow the rules. The only people that suffer are the customers.

To make matters worse, after voicing my concerns, I was forced out of my job position. This felt like a punitive measure rather than an attempt to address the issues I raised. It is disheartening to see that instead of fostering a culture of improvement and compliance, the management chooses to ignore problems and penalize those who speak up.

I hope they take these concerns seriously and makes the necessary changes to create a more structured, fair, and respectful workplace.

Typical day at work includes always being on your feet, car after car, no breaks, one thirty minute lunch. When you first start you will be required to do 40-ish hours of computer work, once you complete that you will begin training. There are zero exceptions towards being late or not showing up, they will tell you that family emergencys are ok but trust me it is not (I've been written up twice for being rushed to the hospital). This job is all about "going of the books or the " handbook". Let me tell you that is true unless they deem otherwise. Management is the worst, and not as in rude bit lazy, some managers sit in the office and won't answer your questions or even help/train you, now some do but it's rare. The hardest part of the job is by far the unfair schedules and working in the summer. BE CLEAR on how much you want to work, if you want to work part time be very very clear and keep being clear, I was working part time while finishing my last year in school and when I graduated they put me on full time without my permission so be very clear on how much you want to work. If you want a certain day off put it in the calendar 2-3 weeks before hand otherwise the manager will not care. Working in the summer includes having 30+ cars come through a day and no breaks, none of they see you resting the manager him or herself will yell at you infornt of everyone... Now the most enjoyable part, is by far how easy the job can be at times, no matter what position you run wether is be washing windows "courtesy" or being the hood tech "uppers" or being the sales person "customer service advisor" or even working down stairs "lowers" the job is easy. Sure you'll be slammed and running back and forth all while cleaning to keep the shop clean and the management happy and you'll be tired and all but it's easy. one thing to consider is the amount of oil that will be on you and (in you..) is very unsettling and unsafe, oils from vehicles can cause skin cancer so if that's on your radar be warned, also another thing that doesn't get talked about enough this job can be very prone to burns... 

A typical day at work would consist of a non stop head on your shoulders. There is never time to think about what you'll be making for dinner or what you'll be doing later. Although you are among good people and good employeed that keep you on your feet, there is always something to do to keep you busy-- if not a customer, cleaning. If not an employee, scheduling. If not a service to maintain, an order than needs to be put away and stocked. If not an evalution day, time for inventory. Management is broad amongst each store that you visit, as well as the employees therefore I have learned that the better you make the environment, the better the employees will be, the better your customers will get taken care of. Everyone needs to back each other up and get to know how each other works in order to work strongly as a team. Hardest part would of course be balancing everyday tasks at an everyday pace. Since there's so many things to accomodate for on a daily basis, you almost have to have a daily plan in your mind on which you'll have to tackle that day and at which down time you are able to do what. There's an on going battle between customers that aren't happy, or customers that won't stop smiling and coming back. It's an uphill or downhill battle, always different which each day. As well as the employess are always different which each day. The most enjoyable part of the job would be the customers that you see. There will be ones that come in just to say hello and chit chat. There will always be ones that you impressed from how you ran from car to car, or how you spoke so ellegantly, or how you knew so well what you were talking about. You see new faces and you'll see familiar faces, but nothing beats the faces as they leave when they know they have gotten taken care of in a timely manner and not because you wanted to do a job and got paid for it, but because you honestly cared about them.

I stuck through this job for a year, and I saw a lot of people come and go in that time. I had friendly store managers and coworkers, all lighthearted and fun people, but were it not for them I wouldn't have stayed nearly as long as I did.
I don't even know where to begin. The online training course they give you does not prepare you for the job at all, as it only tells you what to do if you were in a perfectly staffed and organized store that's not super busy, which was the farthest thing from reality. My store was understaffed, we were overworked, and I was constantly getting side tracked because I had at least three jobs to do at once; and yet corporate expected perfection. I'll tell you right now these guys are never satisfied, they'll always find something to criticize you about, even if it's their stupid "no door handle policy." You can sell big but if you're car count is low they'll wine about it like you control when costumers come in. You can do a bunch of cars oh but your store's dirty like you had time to clean it when you were already multitasking with at least three different things. You can do everything I just said right but if you forgot to hold the door open for someone on the wrong day you can kiss you and the rest of your stores raises goodbye. And don't even get me started on the bate and switch I was forced to do with customers, or the outdated and poorly constructed computer system, or the amount of things that brake and are neglected. I worked here until my physical and mental health were at a breaking point and I just couldn't do it anymore. Hopefully they've caught on by now and are improving things, but I doubt it. There's a lot here I didn't mention, but just anticipate  you probably won't be getting paid enough to put up with what you're about to deal with. Keep in mind though this is just my experience, yours could be different, maybe better or worse, I've heard both at other stores. All I can say in the end is this job is not for the faint hearted.

This was possibly my most disliked employment. The work that I was doing was easy as a customer service associate and I was very good at what I did as far as raising the total of a typical ticket and oil change. But the management was very poor. The general manager was never available when he was not at the store due to his personal relationships outside of work. While at the store he was never clear with his directions that needed to be done. And generally was under educated in his training for the position. When things got busy things were missed, and never communicated to other employees, customers were taking out of order of arriving at the store. Other employees wanted to take control when they did not have the knowledge of what was going on. One of the assistance managers was running a side business out of the store by doing repairs that were not offered through the company, but charging the customer through the Jiffy Lube computer which gave the customer a receipt but then would delete the service from the system and remove the money from the drawer. I witnessed this myself on several occasions, made it known to the general manager and nothing was ever done. This assistant manager was also stealing deposits from the store for himself. The hardest part of the job was dealing with the stress of the theft in the store being pin-pointed on me because I was technically the one responsible for the drawer each day. But the thing I liked most about the job was the knowledge I learned about customer service and up-selling. It was fun and I surprised myself with my ability to talk to a customer, which was something I was very nervous about doing coming into the position without any prior experience in that type of field. And the general knowledge I learned about vehicles. It has helped me maintain my personal vehicle better since then. 

I've worked in a few different shops, one multicare, one dealership, and a different lube shop back when I first started the auto industry. I never really gave Jiffy Lube any thought until a friend of mine got a job there and recommended I come work with him there, and I've got to say; it's been pretty nice so far.
Communication is good from most of my coworkers, and they all treat customers with respect and give them their full honesty, as mechanics/techs should! If something does not need to be replaced; or is not necessary to replace, there is no sell pushed onto the customer. A no is a no, and everyone understanding that definitely helps our customers put trust in us.
My team all seems to get along pretty well, and my store is ran by a good manager. I get full benefits. I do feel like I am making fair pay for what my job duties are. Honestly, I am making more at Jiffy Lube than I was at the dealership and multicare shops, and that doesn't include the bonuses I'll be getting after probationary period.
As long as you're at a good shop, with a good manager that can train employees (I understand Jiffy Lube can be entry level to most, so being able to train new techs properly is important.) and a good franchise, I believe Jiffy Lube is a decent company to work for. Even on short staffed busy days, I don't feel overstressed at work.
The cons?
Although everyone gets a 1hr lunch, the scheduling could be worked out way better. Sometimes I show up at 9am and don't get lunch until 4-5pm.
The pit could use better tool organization methods.
It's a lube tech job in busy Austin Texas, you come home oily at the end of the day most of the time. 
Again, it's busy Austin Texas, there's so many cars here- you don't get much downtime. Mostly busy or consistent paces all day. Good for the people who need to keep moving when they're working.

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