jewelry consultant

customer service representative

technical support specialist

sales associate

director of human resources

Shane Co.

If you value your family or care about fostering a positive work culture, I strongly urge you to avoid working at Shane Co. at all costs. This company presents itself as a supporter of work-life balance, but in practice, it does the opposite. One of the most troubling issues is their heavy-handed approach to attendance policies. There is no clear, consistent standard for call-outs—whether you have three or ten absences, you risk termination. There are no meaningful warnings or conversations about attendance issues; instead, employees are blindsided with a "final write-up." After receiving this, a single call-out or tardy—no matter how minor—can result in immediate termination, even if punctuality was never a previous issue.

For example, I was explicitly told, "It's not like we'll fire you on the spot for being late one day," only to be fired on the spot for being seven minutes late.

The management culture is equally problematic. While managers may initially provide coaching and guidance, they have no hesitation in throwing employees under the bus for mistakes made while following that very guidance. For instance, they may encourage employees to bend policies—such as the number of jewelry pieces allowed out at a time—and then punish them if it leads to a policy violation.

The physical work environment is another concern. While the store may look visually appealing to customers, the employee areas are poorly maintained. During the winter, employee areas remain unheated, creating uncomfortable and unhealthy working conditions. Additionally, the company enforces strict attendance rules, shaming and even terminating employees who call out sick. In many cases, employees are forced to work while ill, even with fevers, in these frigid conditions. This puts everyone at risk, leading to the spread of illness among coworkers and ultimately affecting employees' families at home.

Furthermore, the company appears to value profit over employee well-being. Managers who show empathy and advocate for their teams are often fired, while those who exploit employees for personal gain and higher profits are promoted. This approach fosters a toxic culture where employees are treated as expendable resources.

Shane Co. also tolerates harassment and inappropriate workplace behavior. Instances of harassment, inappropriate inter-office relationships, and gossiping about employees’ personal information by management are all ignored or, worse, implicitly accepted. This creates a hostile and unprofessional environment where employees feel unsafe and undervalued.

In summary, Shane Co. prioritizes profits and appearances over the well-being and fair treatment of its employees. If you care about a healthy work-life balance, respect, and a supportive work environment, it is best to steer clear of this company.

I absolutely loved working for this company. The culture was great and I enjoyed the management team and my coworkers. Pay and benefits are excellent. Unfortunately it was too stressful for me to handle and I had to leave. There are high expectations and monthly sales goals for each person. You aren't commissioned though. You must send emails, make phone calls and take responsibility for anyone you work with and either ensure they buy that day or find a way to get them to come back (of course you mustn't be pushy, always be yourself, and give an amazing customer service experience). There's a specific way you must speak to every customer but you must make it your own at the same time (for example you need to get certain information across and learn specific information in a timely manner but do it in your own way). As for management I've honestly never met a group of managers that were more kind and understanding. Coworker's were great as well. But the nature of this job is sales so there are expectations and it is more stressful than other types of jobs. There isn't much room for growth, it can take years to move up in the company.  Hours are long and you're on your feet almost the entire time. Full time you'll work five 9 hour shifts and only get an hour lunch. When understaffed they'll ask you to pick up an extra half shift. It won't be overtime though as they typically only schedule you 37-38 hours a week. So you'd work 6 days and only get in 41-42 hours instead of 45-48. You will not be scheduled a full 40 hour week unless it's during the holidays. On the weekend you only get a 30 minute lunch. If you're scheduled to close you won't always get your hours because if they close quickly, for example it only takes 30 min to close, you lose that 30 min which can drop your weekly hours further. On the flip side if it takes longer to close you can get some extra time in to try to make up the missing 2-3 hours every week. They typically buy lunch when corporate stops in or for a holiday. We were allowed to dress up for events and holidays as well. Tom and Rordan Shane are absolute delights, you can tell how much they care about their company and the people working for them. Overall I'd say it was a very fun experience.

A typical workday began with a review by the managers about what was going on in the company, how many quotas we had to fill, and asking employees if they had questions/concerns. 

I learned so much at Shane Company! Their training lasted for four weeks, and was intense. We were taught about diamonds, gems, metals, customer fears/concerns, customer care, and the inner workings of the company (diamond bay). I learned how to sell loose diamonds, and know the difference between a fake. TRAINING WAS EXCELLENT! I learned how to measure, weigh, and hold a diamond with a tweezers...and how to use a loop, and how to teach customers to do the same.  I learned that Shane valued the variety of personality that made up our "team." 

Management was very clever, very smart.  They offered great incentives, and valued the diversity of the sales team.  There was no racism, classism, or ageism at Shane.  Some managers were under strain, and it showed at times. Since I was not in management, I cannot say what drove this, but Shane had very high standards.

My co-workers were for the most part, very nice people.  They were warm, helpful and while they were dealing with their own problems as humans do, they were kind and had a team spirit.  I felt that most everyone wanted to see others succeed.  Because management was so strong, there was very little drama.

The hardest part of the job (as a newcomer) was learning the ropes of loss prevention. Shane was very strict on this, and on a daily basis employees would be written up for numerous infractions that may have seemed unfair at the time, but were a huge learning curve for me personally.  Looking back, I think that it was kind of "military," but also a reason for their success,

The most enjoyable part of my job was what I learned, and how I learned to do it.  I had a high customer satisfaction rate, and was often rewarded for that.  Very important.  I liked my co-workers and respected them...something that was demanded, which you don't see often. At first I didn't understand the importance of "turning over" a sale, but see it clearly now.  I enjoyed my time at Shane, and hold them as a standard of excellence in my job memories.

•	A typical day started busy before the door opened dealing with answering phone calls , counting cash  opening phone lines 
•	Stocking jewelry boxes and ordering office supplies making copies. 
•	Receiving mail from UPS and sending out going mail from UPS. 
•	Posting shop jobs with descriptions and drawings of jewelry for jewelers then receiving and entering shop jobs from jewelers.
•	While doing these jobs ringing up purchases form the sales floor.
•	Measuring and weighing in diamonds from other stores for inventory. 
•	Tagging new jewelry and re-tagging old tags of jewelry, re-tagging new prices of jewelry. 
•	Pre-inventory for weekly count of diamonds then monthly count of entire store.
•	Gift wrapping for customers, surveys from customers. 
•	Lay-a-way calling for friendly reminder 30, 60, 90 day also reminders. Calling for hold items.
•	Keeping register area and desk area and draws in constant readiness. 
•	Keep track of jewelry promotions and sales floor games. 
•	Ask every customer to please post what they thought of our service onto Yelp
•	Monthly report of Lay-A-Way 
•	Stocking water for customers 
•	Stocking coffer and keeping clean area for customers 
•	Rewriting jewelry appraisals, typing new jewelry appraisals, looking up old jewelry appraisals in the old system. 
•	Taking care of delicate saturation's, engagements break ups etc…
•	Closing down the store taking in cash, credit cards, checks closing all computers and phone lines safes. 

I learned to work as a team and fast while multitasking. 

My office manger was kind and supportive, professional . The store manger was the opposite.  

We had a great team in the office we worked and played well together. 

The toughest part of our jobs was not enough help for all that we needed to get accomplished but we did it at each end of the work day. 

Working with a great people working as a team helping each other out. When we would get so much work accomplished we as a team would  get rewarded with coffee or lunch form our office manger. 
 


This review is primarily from a viewpoint in the SF Bay Area. 

Shane Co. is a small, family owned business ran by the Ol' Boys Club. The whole executive team started years ago, and very knowledgable, but the retail store operations still carries this Chapter 11 chip on their shoulders. Frankly, retail stores are all SALES first, PEOPLE second.

The stores are divided into two departments: Sales and Operations (which is customer service & Jewelers). 

Within the Sales department are Assistant Managers and Sales Associates. All sales associates start training with product knowledge, then selling skills. Lunch is provided for all New Hires First Day. It's okay if you don't get the product knowledge down, because what they're really looking for is how you connect with customers. Sales associates make the most in the store, and are put on a pedestal. They even have an annual award for sales associate of the year who goes on a trip. Their sales are driven by their aggressive sales tactics. Every sale is under a microscope. An assistant manager is always listening to every sale in case the Sales Associate misses anything. So make sure your numbers are always up there. 

For Customer Service, an entirely different experience. Customer Service Associates are paid LESS, but deal with twice the amount of work. They process all inventories, incoming/outgoing shipments, shop jobs, shop work flow/turn around, quality control, and Customer Service Issues. Attention to detail is key - if you make one mistake, consider it your scarlet letter! And, quite frankly, it's a known double-standard. If a Sales Associate were to make the mistake, it's a slap on the wrist, and "let's try harder". 

For Management, thinking about moving up? Quit while you're ahead! With every promotion I got, it seemed as if I was making less! Managers are paid salary, but expected to always be available, 24/7, SIX DAYS A WEEK. No work life balance, high expectation. This place is great if you're young and single.

Pros:They pay well for "retail" 

Cons: .... you sacrifice A LOT for it, especially if you have a spouse/ family.Prepare to never have dinner with them again except your day off (and at the holidays-  novemeber- jan, you will work EXTRA late and 6-10 days in a row)  Day shift, you will get off between 6:30-8pm (if scheduled until 6) and closing shift will end 9-11pm (store "closes" at 8pm, but you will stay until the last customer is finished shopping and some stay LATE!) then you stay to close the store for another 1 hr+ depending on how many co workers actually showed for work/ didn't go home "sick" mid shift, to help you close. High turnover, so most of the staff is new and barely knows what to do, so work piles on other employees. Tends to hire flaky salespeople (who are used to working for tips, so $18- 20/hr is attractive) but they aren't used to 10 hr long shifts waiting tables, so they burn out fast and like to call in often and again, more work for those who do show. CONSTANTLY under-staffed, so you will do the work of 2-5 people for a 8-10 hours shift, on your feet, often being asked to limit your lunch to 30 min and stay on site so they can pull you back to the floor any minute. If they tell you you'll have occasional weekends off, they are LYING. You will need to use your vacation days and those need to be requested TWO MONTHS in advance and blackout mid Nov- jan1. Thinking you'll get some amazing overtime for staying so late? Think again. it runs on a 2 week pay, so work you to death for a week (50 hours) and then 2nd week, send you home early so you average 80 for the two weeks. Dont bother with customer service positions. they do twice the work and make half the pay. Management positions- again, pay is hard to pass up "babysitting" but treated HORRIBLY from upper mgmt/ home office, work even LONGER hours (early morning meetings/ last one to leave.) Prepare to burnout quickly in any position, so if you just need a few months of nice cash, go for it.

Working at Shane Co was like attending a much more dramatic version of high school all over again. There was so much drama between sales and the office, management and employees, and management and jewelers. Lot's of gossip and pitting people against each other, not only for employees but management as well. When I was first hired I was told there is an "open door" policy, that I could go to any manager even all the way to executives and there was never any punishment or resentment. That is not the case. The managers were very resentful and would chastise you for going above their head and, god forbid, getting them in trouble or questioned. They would then make your work day extremely difficult, uncomfortable, and unenjoyable. And if the managers don't like you, for whatever reason personal or work realted, they will harass you until they can find a reason to get rid of you or you quit. There were 5 of them all with different ideas on how they wanted tasks and problems handled. If was very confusing and you can never seem to do anything right, no matter how hard you try. 

I was also promised awesome pay incentives. Ha! Maybe if you're a sales associate but as a CSA or a jeweler you are expendable and unimportant. I didn't even receive a performance review. The only things that were ever brought to my attention were negatives and then I was not told how to correct them. Or if I was told how to correct my mistake it was later slapped back in my face as wrong by a different manager and was still my fault even if I mentioned so-and-so told me to do it this way.

The only positives I have to say about working there were the few of my coworkers I was able to become friends with, without having the fear of being back stabbed, and the few happy customers that came to the back to pick up their items or make a purchase.

I have been with Shane Co for a year and a half.  Its a fantastic company overall. The management is terrific.  They truly care about you here along with your future. Whether it be with them or with another company. They make it clear that they want you to grow successfully with them and at any point if you feel as though its time to move on to another company for a better opportunity; they want you to do that.  They take pride in training, molding and grooming you into an incredible and well rounded person and employee. If you are week in a particular area, they coach you on it.  And they will even say......" You need to work on such and such if your wanting to move on and be successful in pursuing your goals with such and such position/company".
They are aware that I want to move closer to my hometown back in Arkansas. Yet they continue to coach and mold me because they want me to be a great employee within any organization; NOT JUST THEIRS.  Working for this company has been  an honor and a blessing.  I think for the position I am in my pay is pretty competitive. Their benefits are some of the best I have had and available for ALL FULL TIME employees along with a decent match with their 401k program.  Their home office is in Denver, CO and they are great at posting weekly available positions if you are willing to either move to Colorado and work for the Home Office or if there is a position you would like but it hasnt been available at the store you are located, you can apply and transfer to one of our other 22 locations across the country.  I would recommend this company to anyone whom is interested.

I have worked with the Shane Company for some time now and can say for a fact that my store managers and team members are some of the most fantastic people I have worked with in my life.

The company does provide a lot of perks too. There are good insurance benefits along with quite a few catered lunches during the holidays, there are sometimes group outings after work, like to bowling or a Rockies game on Labor Day.

Employees are very thoroughly trained in jewelry care, diamonds, colored stones, and how to recognize repair needs.

They also provide a lot of sales feedback to develop you into an amazing sales person.


If there was a criticism or concern to share it would be this:

There have been several people either let go, or resigned from the company at a corporate and store level recently with little explanation from Home Office about the perceived instability we are seeing.

Add to this the problem with guaranteeing lunches and breaks on busy weekends. (which is against the law in Colorado) the fact that this is very mentally demanding and draining work, and that the work life balance is nearly non existent, you end up with a very mixed bag of positives and negatives.

I love the company and believe that we are the best place to buy jewelry, but sometimes they push too hard and want you to believe the perks make it ok.

The perks are great, but so is time with my family and time to eat lunch.

Overly busy and unorganized, your customer mostly dislike the cleaning process which is daily. You are often closed off by management. They request information about your personal life and attempt to control you outside of work. They offer weekend off to personal friends ONLY, rather than the employee who have been with the company for 5+ yrs. Management is playing a guessing game with your career, and your pocket-book. they will try to motivate you to quit, due to a high turn over rate; and in the hopes to always start with fresh employees; fresh meat. They do not have set training information the person training you will likely be making things up to pass the time, and you later will be written up for what your trainer taught to how to do. The jewelry is fun too, but it is so classic that it is not in style anymore and all you customers what something different and its a struggle to fine anyone to create something special for a guest you love and care about. They say their "family" but its a strong tactic that creates an unhealth work life. You are not important to them no matter how many years you were in their top sales. They will replace you and not look back. This company truly believe the radio ad's will always replace an employee.   They claim to have one of a kind styles but they cookie cut everything in the millions

Top Job Titles	Average Salary
Jewelry consultant 3 salaries reported	$22.00 per hour
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Technical support specialist 8 salaries reported	$23.00 per hour
Sales associate 3 salaries reported	$23.33 per hour
Director of human resources 1 salary reported	$147,500 per year

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