nursing assistant

customer success manager

technical recruiter

registered nurse

licensed practical nurse

ShiftMed

I have been trying to get a shift on mynhome area for nearly 8 months.  When I initially signed up I couldn't sign up for shifts because I needed to go to orientation for the facility. Nearly a month passed before I was told how to schedule a orientation shift. Then suddenly there were no more shifts in my home area. The only other facility that offered shifts is located 6 hours away. I was able to sigh up for shifts that were available  most were at least a week to two weeks before I the date of the shift. I headed to the first shift only to be notified 3 hours into the drive that the shift was canceled.  I contacted SM office to ask if the facility would be willing to guarantee the remaining shifts I was scheduled because of the ñdistance I was traveling.  They couldn't offer me a guarantee. I informed SM that I couldn't see any facility that 1 any facility that had opening shifts in my area and couldn't understand why because I could see them before however I entered a new phone number when I was logging into the app and I see all these shifts in my area that are available there used to be a time you could call shift mad and speak with someone now everything's totally automated you go on to the the help desk and there's no real Time Communication you may put up a question and maybe 4 hours before someone answers it and by the time you reply to it it's they'll say I will see you in the next business day nothing really happens and it's been that way for nearly a year now I was really excited when I was told that they were going to start offering shifts in my area well apparently they had already been offering shifts and I inquired why is that I can't see those shifts under my profile phone number but if I put in my secondary phone number I can see shifts in my area no one's bothered to assist me with that at all so I'm forced with taking a chance to driving 6 hours for shift that maybe canceled versus trying to get a shift that's 15 minutes away from my house and I can't get anyone to assist me on it I tried to load up new credentials no assistance can't get any feedback from anyone I called now and I speak to a robot so I'm not sure what should be done here can't get any real customer service or any assistance

Have no problem with ShiftMed, however the staff at the facilities are mad that you're there. I went in with rose colored glasses thinking I was doing the staff a solid, because they were short. Nope. In their minds you're getting paid more then them. Which in reality is true. I don't blame the staff either, because I also work in my own facility, while picking up ShiftMed on the side. And when you're a LTC aide and you've been there for years, it's really annoying to see a new aide walk in making more then you. At the same time, if you have bills to pay, ShiftMed does help with that. We all know aides are underpaid and underappreciated. So at least ShiftMed pays better. Basically, you need to have a thick skin. If you don't care about people treating you poorly, then go for it. The other thing I realized was, if ANYTHING at all goes wrong, you are risking your certification. You're the lowest man on the totem pole. A bruise appears on a resident? Blame the Shift Med aide that was there the day before. I have not had it happen, but I thought about it on the way home from my shift after working with a really lousy nurse who basically ignored the low vitals I reported and said I must not be doing it right. Next thing you know, EMT is called because the lady crashed. Things like that, make me nervous. I know my job and I do it well, but there's zero backup with a staff that truly does not want you in the building. They're overworked and get paid less. Just remember that.

ShiftMed is THE future of the healthcare industry. It’s so much easier, faster, more efficient, and better than traditional work placements in every single way. I’ve been with the company for over a year now and even though there are the occasional bumps and mix-ups, overall it’s a solid company that has its employees best interests at heart.

Afterall, the entire idea came from desire to give nurses more control in the workplace and more freedom and flexibility in an industry that isn’t known for much of either. Some of the things I like most are also the most obvious, but still worth mentioning:

I get to choose when and where and how much I work.
I’m in control of how much I’m paid each week because I’m in control of my schedule and how many hours I work.
I’m basically working for myself.
I don’t have to go back to hospitals that don’t treat me well or value my work.
I can prioritize what I need to on any given day – sometimes that means work, and sometimes that means family.

It isn’t perfect, and I definitely still have bad work days. But they’re fewer and much more far between now than they used to be. I love working with ShiftMed and I don’t see myself going back to a traditional placement any time soon.

The company pays the best for CNA’s but the facilities win every time on every situation. If you thought you were replaceable and taken advantage of at your old job; think again. The facilities can cancel you last minute. They can cancel you two hours before a shift then you have to scramble to find a new one and most of the time none are posted. I’ve picked up guaranteed shifts (which they rep constantly) and it’s supposed to be that if you get cancelled on those shifts, they have to pay you out for it. I called and they acted like they couldn’t find the guarantee and then said if you can provide proof email payroll but if not sorry. They literally told me I had to screenshot all my shifts if I wanted paid for cancelled guaranteed ones. What’s the point of picking these guaranteed shifts if they aren’t guaranteed.  

One of the things that baffled me about this company is its lack of ethics. They will cancel shifts constantly at the last moment, which gives you no sense of job security. They cancel shifts a lot, and when you talk to staffing, their response is, so what? If you're looking to do this a permanent job, then I advise you to don't put your eggs in one basket. They need better management with these facilities. 

Now on to the messed-up pay. If you're working with this company, please monitor your payment! Write down the hours you've worked, and match it up. Do not do the next day's pay cause it will cause your paycheck to be wholly screwed with the missing money. If a facility cancels you, and the pay is guaranteed, they're obligated to pay you for your time. They tend to forget their rules regarding this aspect in hopes you're ill-informed. 

When working with this company, the bottom line is always on top of everything. They are a corporation and will look for the easiest way not to pay their employees. Just protect yourselves.


What is the best part of working at the company?
The ability to work when I want and where I want is amazing however there are no locations in my town that use this service so I have to travel 30-50 miles each way. Overall it’s very helpful to have these kinds of of apps for nurses who are in between jobs or retired or even just PRN nurses there are guaranteed shifts  if you want to work but no schedule obligations.

What is the most stressful part about working at the company?
The app itself is not great and my first pay was not deposited on time. Other than the app issue it’s a pretty cut and dry company just show up on time for your claimed shifts and be a good nurse that’s all the ask. 

What is the work environment and culture like at the company?
It’s remote so you do not have to even talk to anyone, it’s all in app 

What is a typical day like for you at the company?
It’s hectic because you have to be able to walk into a building and run a med cart with no errors and no training but if you can use your three identifiers and not give wrong person wrong meds then you should be okay.!

There is no management just customer service! Retroactively punished people for cancellations regardless of reason or notice time given!  They also continuously kept telling me about how quickly they were going to be rolling out their Uber partnership so that rural nurses like me could get transportation to work more easily. It took them a further four months and the service was so bad I was forced to cancel shifts twice d/t Uber drivers not showing up. Turns out it was r/t the ShiftMed with "integrated Uber"  app. I was retroactively punished for this during a time I wasnt even active for ShiftMed and it's put me in a position now that Im a licensed driver and a traveller, where I can't take shifts that require over a certain "show rate". Because at the time of the punishment I had only worked very little for them, it dropped my rate to 14%😡😵🤬😮On top of this customer service pretty much told me too bad so sad, nothing we can do to help, gotta go bye! 

I can honestly say I am so happy and grateful I have shiftmed. I moved from Maryland to Chicago with no job. I uploaded my required documents and in a week I started working. My first assignment I didn't feel comfortable taking the assignment and they supported me. My manager and other support systems on the app are amazing, any issues I ever have ..eg if I forgot to clock out, right away it is fixed. I can see my time card as I work. Sometimes not all money is good money. Some agency might pay more but I rather get paid a little less than to take an assignment that can jeopardize my license.  They are professional and very detailed on what to expect. There is no perfect job any where u go, but I choose shiftmed because it has allowed me the freedom, opportunity to learn, work and pay my bills and more. I LOVE SHIFTMED PERIOD 

. Most facilities, especially government facilities, have the nerve to have it posted. That agency is not welcome and that agency is not welcome. And that agency is taken up all their budget period who who would want to walk into something like that that you are not welcome here. All the veterans.
 Nursing home have them posted and all affiliate.
 Contract contractors that work directly as contractors of the government.  Not just nursing home but people with disability etc.

What is the best part of working at the company?
Not much.  Next day pay is about it.

What is the most stressful part about working at the company?
Not knowing if you're working, being cancelled at the last minute, or not knowing if you will get to work, and home with agency arranged ubers.  Not paid for by agency but arranged
  Shiftmed has a habit of communicating wrong address of facilities to uber that show up correct on the employees end.  

What is the work environment and culture like at the company?
They "help," people don't actually help.  They seem to be out of country, and have no cares about what situation the employee is in.  Very uncooperative, read from scripts, instead of approaching each employee as an induvidual.

What is a typical day like for you at the company?
I work well at all the facilities.  Many years experience, get along well with all staff.

Top Job Titles	Average Salary
Nursing assistant 8 salaries reported	$21.06 per hour
Customer success manager 7 salaries reported	$72,857 per year
Technical recruiter 3 salaries reported	$75,000 per year
Registered nurse 3 salaries reported	$61.67 per hour
Licensed practical nurse 3 salaries reported	$34.00 per hour

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