leasing agent

maintenance person

administrative assistant

office administrator

senior maintenance person

Simon Property Group

I worked for this company for over a year. My first day there I knew something was off about the environment. I worked in a small mall with no other SPG malls for miles. Within the first few months the office administrator was bullying me mercilessly. The Marketing Director seems nice at first, but as soon as she doesn't like something that you do, she'll turn her back on you and completely throw you under the bus. The mall manager acts like he's all action, but never fully looks at the whole picture of a situation to make a solid conclusion. After being told how I was being treated by the OA, he did nothing. He doesn't stand up for his employees and only tries to cover his own interests. Nearly everyone I met at this company was this way. After getting sick of the environment, I contacted HR. Instead of doing something about it themselves they let the VP's come up and investigate. They didn't try to make the situation more positive, they essentially just said, "make it better or else". Well, it didn't get better. This is not the first time they've had HR related issues either. The Marketing Director was all too willing to tell me about the previous two incidents they'd had before me. This was during my first week. Good luck to the next person in that position; you're going to need it.

What is the best part of working at the company?
From the day I interviewed for the job till the day I left I was treated with all dignity and respect by management and staff alike.  This was not special treatment as I didn't have status  or bring specific industry skills only a positive attitude and work ethic.  Compared to typical work environments I couldnt help but appreciate the remarkable difference!  It is a rarity to find and it starts with management, maybe from the very top, but certainly from the local staffers.

What is the most stressful part about working at the company?
I'm hard pressed to remember anything that caused me anything more than short term anxiety but as with any job sometimes unexpected time constraints require you to move outside of your comfort zone.   Not to imply an overall minimum effort given but a generally even pace.

What is the work environment and culture like at the company?
Friendly social atmosphere when there is interaction but largely independent as to other employees.   Occasionally made brief contact with store customers and sometimes to provide requested information.

What is a typical day like for you at the company?
Inspection of restroom and common areas for upkeep and necessary supplies.  Cleaning, polishing sinks and mirrors and areas that get human contact.  Mopping floors and vacuuming where necessary.  Litter pickup and disposal.  Restoring an area to cleanliness on regular intervals.

Simon Corporate is very hands-off, preferring each property to operate as an independent entity.  They offer very little training to incoming, new employees.  As a new Office Administrator coming in to the company at a property that operated without an Office Administrator for 3-4 months, I was given very little guidance or training.  I was given the phone number of an OA at another property and the access to the Company's Policies and Procedures and told I could research and find everything I needed to effectively perform the duties required of my position.  I rose to the challenge, quickly learned my position, and resolved many Accounts Receivables issues that had grown out of hand during the time with no OA on staff.  During this time period, I implemented a new system for Procurement and Accounts Payable very smoothly and with virtually none of the issues that can arise when dealing with a brand new policy dealing with vendors and invoices.  After only 8 months in my new position I became a Point of Contact for other Office Administrators and Mall Managers.

The Executive staff (vicepresident and everybody inside the supervisory chain) visited me several times to check if I was working under comfortable conditions and how they could help me. The salary was very good. They raised the hourly pay rate several times to compensate inflation effects and demonstrate that they were happy with my performance. I received several giftcards, courtesy meals and congratulations letters signed by the corporate top managers. I was under the supervision of the Mall Director of Marketing. She was the best boss ever. I received an offer to stay but due Pandemic I decided to start an advanced level Python programming course and working from home. About this company's benefits: the 401(k) match was superb. Another perk? Different seminars that I took through the brockerage firm that work with them. They gave me plenty of resources at no cost to learn about proper investments and money management towards the future. In sum, five awesome years working with kind people around. 

If you like working tons of over time, working holiday's while the salary and corporate people have all holiday's off plus the day before and after, if you like working in a demoralizing, demeaning, retaliatory, harassing and insulting culture - then this is the perfect job for you.

The Office Administrator position is horrible to be in, you do everyone's job, work tons of over time, you are a supervisor, but you receive no respect or benefits as the rest of the managers do. 

Simon is not a family friendly company at all - they expect you to put them first at all times. The management usually has no clue how to do their job or what to do, so that is where the office administrator comes into play, you get to do all their work and they get the pay and benefits for it (not to mention the praise and respect). 

All I can say is just RUN!!!! Do not work for this company unless you are into this type of culture and abuse.

Typically, when I come into work I will walk the mall and make sure that all of our signage and paid advertising deals are in place and up to par. I head into the office and check my messages and respond to email. Then I print out paperwork from our sales for previous days and take our deposits to the bank. I reconcile any and all paperwork associated with those previous days. I follow up with retailers to check on their sales and develop new relationships for future marketing and advertising relations. I work on anything that needs to be done for upcoming events at the mall and coordinate with retailers to encourage participation. If i have to work on the reforecast for the month, I complete that, and then move on to manage our social media. My day is full and rarely the same.

I worked for a Starbucks licensed store in a mall owned my Simon. They did not care that some employees were causing a toxic and uncomfortable environment for other employees. Direct management did nothing to aid or assist those who were being wronged, and did not care about the well-being of the employees. The manager was allowed to manipulate things in any way that would benefit their schedule and advancement in the company. 
The next up superior also did not care, and did nothing about the problems that occurred. There was no attempt to apologize or reach out to resolved the problems when I put in my notice and informed them of all the reasons I was leaving. 
I will never recommend anyone work for this company as they do not actually implement and follow procedures they claim they do. As well as, they will walk all over their lower-ranked employees whenever and however they want to "better" their company and their image. Not worth it! RUN!!!

Loved my job, hated the nonsense which eventually caused our separation. Multi tasking is required and fine unless you are pulled so thin that you can't complete required items. You make the management team succeed, while you are left on the sidelines. It is a pattern of exclusion and remember you are the only hourly person in the office so you are the one that can be left out, written up and badgered at will. And remember, no matter how someone treats you, whether another employee or a "guest", you must take the nonsense, and smile or you will be reprimanded. Also, there are no friends at Simon. Once you are gone, no one will call to see how you are. Every man for himself. A terrible way to work and live.Getting fired was a blessing in disguise. And there is no value for hard dedicated work - doesn't make a difference.

The guest services manager position is the worst job that you can get at the mall I worked for. It was a retail position masked as an outside B2B sales position. You never know if you are going to get your weekend off because someone always calls out. The general manager expects you to cover the shift even if it means you have to work throughout all the business hours 7 days a week straight. I worked overtime almost every week. This place does not respect work/life balance. You will get burned out. The most enjoyable part of the job were the customers but everything else such as management, workplace culture, and a typical day at work is so toxic that you could easily get stressed out. If you decide to apply and get the job my advice is to document everything that goes on during the day including recording messages on your phone for your job security. Try to transfer to another Simon Mall as soon as you can.

What is the best part of working at the company?
Decent benefits (medical etc but not culture or work life balance)

What is the most stressful part about working at the company?
Field level employees are looked down upon by corporate even though the centers are the very reasons why corporate employees have a job. Very middle management heavy and reports and last minute fire drills to justify their jobs. Didn’t feel the company cared at all about their centers upkeep, or their employees. 

What is the work environment and culture like at the company?
Not good for field level. Told you should be thankful to work at SPG. When executives came to visit my center even though I was a Director level I was told not to approach them or talk to them unprompted.  That should tell you all you need to know. 

What is a typical day like for you at the company?
Reports, many many financial reports even though I was in Marketing.

Top Job Titles	Average Salary
Leasing agent 3 salaries reported	$91,333 per year
Maintenance person 1 salary reported	$22.50 per hour
Administrative assistant 3 salaries reported	$21.67 per hour
Office administrator 1 salary reported	$21.63 per hour
Senior maintenance person 3 salaries reported	$33.19 per hour

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