customer success manager

software engineer

account executive

site reliability engineer

senior software engineer

Smarsh

The arrival of a new CEO initially brought positive changes, or at least that's what I thought. However, her new policy mandating a return to the office for employees living within a 75-minute commute prompted some Smarshians to seek employment elsewhere. The return-to-office mandate disregarded the fact that employees were hired remotely during the pandemic, failing to acknowledge the flexibility and effectiveness of remote work arrangements established during that time. While the initial changes under the new leadership were met with positivity, subsequent adjustments resulted in a decline in the work environment. Roles were altered, and colleagues were reassigned to different teams, leading to a chaotic situation and significant disruption within the organization. Several rounds of workforce reductions ensued, resulting in the departure of numerous colleagues known for their exemplary work ethic. 

The company's culture regarding employee interaction was negative, characterized by disrespectful behavior and age-related teasing among colleagues. It is the responsibility of the manager to address and ensure that team members treat each other with respect. Some colleagues engaged in insulting and mocking behavior towards older individuals, which is concerning and unwarranted. Age should not be a factor in workplace dynamics.

Furthermore, two managers referred to themselves as "mom" and "dad," which, while perhaps intended playfully, is inappropriate and disrespectful in a professional setting. Such language fosters an immature atmosphere and undermines the professional relationship between managers and employees. Managers need to set a tone of professionalism and respect within the workplace, refraining from using familial terms that may inadvertently diminish the authority and professionalism expected in managerial roles.

Smarsh is a great young IT company, located in the heart of downtown.  Provides easy access to use public transportation.  Liked the company's dedication to keep it green and eco-friendly. Nice place to spend 8 hours a day, every dayoutside of hone on work, as the  employees were friendly but behaved in a very professiobnal manner. Provides very fostering work environment - Payroll system, called Fidelity Payroll, is not a well known system.  Didn't know about the existence of such a product, until started to work there. Smarsh Provided adequate training and Accounting Manager was always willing and available, when needed. Learned how to use INTAACT, Smarsh's Accounting system- Again training was great and Good Benefit package. Hard part was leaving Smarsh after just 2 short months. This review will be incomplete without talking about VP of HR.  Hardest part was having to leave as the project was completed successfully on time.

The "CEO" if that is what you can call it, isn't one. but a glorified engineer\programmer...

Which is typical of most tech companies, however the mindset that comes with being a CEO is lacking.

Lack of leadership, and completely hands off screws with the team dynamic.... no OPS, and lack the value brought to the table.

When you automate a process in the first 6 months of being there from 1.5hrs to 30 seconds (these did not exist up until this past year), build your own lab, allow other team members to have access to that. Without being asked, you would imagine a leader would recognize that.

so with that being said, use it to gain experience, but do not cast your pearls amongst swine. 


I worked there some years ago. 
The training was haphazard and did not reflect what i would encounter when doing customer support on the phones. 
When I did have questions about how something worked within the company I was told directly "We are not going to hold your hand - figure it out". 
Later, when I had a question about an unusual customer setup - I sent an email to the person who originally set it up asking for clarification. 
Instead of answering the question - I was fired that afternoon without cause or notice by someone who was not even my own manager. 
I cannot recommend working for anyplace that would fire an experienced employee for merely asking a question.

Basically said, Smarsh is a company that provides it's employees a platform to demonstrate excellence and be rewarded for it.  Those employees however who do not give their role 100% will feel left out of the game.   The work environment is what one makes it - If one gives it their all then employees will fit in and find everyone friendly and a wonderful place to work. Those who do not will be smelt out and feel distant from their peers and management

I worked at DR as an analytical linguistic specialist working on confidential programming for US intelligence communities. The work was hard, tedious and long, although very interesting at times, and challenging. The team of linguist was wonderful, and our boss was very helpful and kind.

The CEO is out of touch with modern business practices.  Managers use fear and intimidation to get what they want from you leading to a very high churn and turnover rate.  I was there one year and saw over 15 people either fired or dismissed.  No training whatsoever.  My manager in business development had no business managing a team and completely abused and misused her position to intimidate and ridicule employees.  Overall a horrific experience.

Unfair compensation for the work expected. Not paid as promised, when promised as per employment agreement. Contradicting priorities among members of management team. Great product and potential and many colleagues were ambitious, hardworking and a tight team.  Management makes it difficult to achieve success.

Smarsh does not pay the best, it is near impossible to get promoted.  They make up for the lack of compensation with generous time off and flexible working hours.  The project can be fun, but when the company goes into lean mode this is often just a focus on keeping everything up and running.  
If you aren't a corporate climber and feel comfortable with the growth lean cycle every few years, then Smarsh may be the place for you.

My typical day consists of managing the support team (PTO, policies, escalation calls, supervision). There is not a single day i do not learn something new on this job with all the changing technology and updates both internally and externally. I love my team and really enjoy assisting them in their career and expanding their technical knowledge.

Top Job Titles	Average Salary
Customer success manager 5 salaries reported	$85,400 per year
Software engineer 3 salaries reported	$114,167 per year
Account executive 3 salaries reported	$63,333 per year
Site reliability engineer 3 salaries reported	$134,980 per year
Senior software engineer 3 salaries reported	$108,000 per year

Working at Smarsh: Company Overview and Reviews

Smarsh

Smarsh Ratings

Popular jobs at Smarsh

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected