account executive

senior software engineer

customer success manager

software engineer

solutions engineer

Smartsheet

Smartsheet is at an amazing place in its' growth. Having been founded in 2006, more than 50% of the Fortune 100 use it's online workforce collaboration SaaS. Growth has been almost entirely viral. Our customers find the service to solve a particular workflow problem, then realize its potential and share with colleagues.

Management genuinely listens to ideas for product improvement. Our platform is perhaps one of the most secure architectures of any SaaS I've encountered. The team isn't bogged down by politics but truly focused on the success of the company as a whole. Definitely a fun place to be at an exciting time.

Smartsheet is privately held but well funded, meaning perks are comfortable and resources readily available.

Management only cares about cashing in stock options. Quotas range from $1.5m to $2.5m. Average order size is $5k.  Landing a large deal requires a consulting engagement. Be prepared to see 2x on services to software.  Favoritism is rampant and if you are not in the club you'll be set up to fail. The sales culture is to manage by fear and intimidation where you'll be threatened to answer to senior leadership if you don't follow the sales process to a T.  You will also be responsible for all billing,  renewals, adoption and any other administrative tasks. This is not a true strategic sales organization. Also turnover is high especially on the strategic team. You will be thrown in and if you make it great and if you don't the management team will make you miserable until you quit or get put on plan.  

Working at our spreadsheet tech company is more than okay—it's exceptional. Our company fosters a culture of innovation and collaboration, where every team member's ideas are valued and encouraged. With a commitment to excellence, we strive to push the boundaries of what's possible in spreadsheet technology, constantly evolving to meet the needs of our diverse clientele. From cutting-edge software development to customer-centric support, every role plays a vital part in our success story. Employees here enjoy a supportive work environment, competitive benefits, and ample opportunities for growth and development. Plus, our inclusive and dynamic workplace culture ensures that everyone feels valued and empowered to make a meaningful impact. If you're seeking a fulfilling career where your contributions truly matter, our spreadsheet tech company is more than just okay—it's exceptional.

Pretty standard start up culture. FAST paced with high expectations and a few unexpected pivots. Be prepared to learn the product quickly, know your role, and grind. If you're looking for a lazy early 2000s startup where you can play ping pong and come in at 9:30, this ain't it. 
The strength of the product drives the culture and it continues to be iterated and improved which drives sales expectations. Sometimes that's good, sometimes it's bad. Not every enhancement is the game changer its touted as being. In general, a great company with good team culture and very strong product.

Years ago this was a good company to work for.  
Now? 
Now they do not care. If you plan on working fewer than 10 hours a day, AND on weekends, AND be on call 24/7
... you won't last..
Know why the spend do much time and effort on at-work amenities? 
 ...so you never leave. 
Think you can go to your doctors appointment at lunch? 
...think again. 
Even if you DO get your days work done, there is still an expectation of learning every single of the hundred-plus systems they employ.
They have no loyalty.  They have no integrity.  They have no care for anything but their bottom-line.

I worked at Smartsheet for 2 years, and my experience was a mix of positives and challenges.

While Smartsheet offers competitive pay and flexibility in PTO, the heavy reliance on Outreach, challenging sales quotas, frequent price hikes on customers, and lack of knowledgeable managerial support were significant drawbacks in my experience.

Pros:
1. Extremely competitive salary, RSU package, benefits, and annual bonus structure
2. Helpful and competent software engineers at the bottom

Cons:
1. Toxic environment due to a bunch of middle and upper leadership coming from Amazon and bringing over terrible work culture. Plenty of politics, backstabbing, finger pointing etc.
2. Feature delivery prioritized over everything else, leading to releasing poor quality software and putting out fires in production
3. On call

Overall cannot recommend this place

What is the best part of working at the company?
Awesome product that helps business achieve their initiatives 

What is the most stressful part about working at the company?
Learning the product, product is very technical and not easy to learn and teach customers. Snartsheet kacked in customer service and did not invest in product trainings for customers 

What is the work environment and culture like at the company?
Constant grind and terrible leadership

Revenue is prioritized, very little given to learning what would help employees succeed, just reiteration of the preferred formula for success.  If you fit their mold you will be very successful.  If you think along a different pathway, you will struggle.

Consulting gig is great for singles / childless.  Not so good for people who don't want to spend all day on projects.  

Demand for billable work was much higher than practical and sustainable, resulting in many employees being overworked, leading to burnout.

Pros:
* Knowledgeable and helpful co-workers. The engineering team here is excellent
* Great compensation + benefits

Cons:
* Terrible work life balance, especially during crunch times. You also have on-call shifts
* Degrading culture due to unreasonable deadlines and hustle culture. Turning into another Amazon
* Toxic management and leadership who point fingers and punch down on devs because of poor project planning and making promises to customers they didn't prioritize


Top Job Titles	Average Salary
Account executive 20 salaries reported	$89,050 per year
Senior software engineer 20 salaries reported	$189,575 per year
Customer success manager 6 salaries reported	$117,750 per year
Software engineer 6 salaries reported	$178,083 per year
Solutions engineer 7 salaries reported	$146,800 per year

Working at Smartsheet: Company Overview and Reviews

Smartsheet

Smartsheet Ratings

Popular jobs at Smartsheet

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected