kitchen manager

bartender

event coordinator

assistant general manager

cook

Smash Park

Coworkers are great. Managers are pretty nice but lack communication with one another. You can call in all the time and still keep your job even if you just have a hangover. Rules are always changing, tip sharing % went down for servers and up for bartenders(all tips and shared by servers, bartenders and game attendants) You’ll be lucky to make maybe half the tips you earn due to tip pooling. The owners require ONLY good reviews, if a bad one is written it will be printed and you’ll get lectured at shift change on why it’s unacceptable, even if it’s management or the event planners mistake. You’ll never know when you’ll be getting off so makes it difficult to make plans outside of work. Some days you’ll get cut after 2 hrs and some days you’ll be forced to work a doublese. People call in all the time and people rarely pick up shifts so you’ll be required to stay to cover their shift.

This job is for your highschool kid/coming back from college and just need something to feel good. Pay is awful, tips are determined on how many hours and people work (you rarely get over 5 hours and more than $60 a day in tips), management is awful, they are not open, promise you things that aren’t true, I brought concerns to management and they said it doesn’t matter or it was an “availability issue” or “business thing”. The only good thing is that kids that work there are fun to work with. Everything else about it, you gotta love to be underpaid, overworked on days you work, and keep your head in the ground not have any personal concerns or question management. I basically was ghosted and shunned by management as soon as I brought up a concern on something they promised me when I was hired.

I quit after my 2nd shift at Smash Park, they had me bartend 15 hours with NO BREAKS. All tips are split evenly between, bartenders, servers, bar backs and runners. The servers were hardly working, since they knew they’re guaranteed tips. I asked them what time I was scheduled to be off and they said, “no one knows what time they’re off, that’s NORMAL for service industry. We tell you when you can leave.” It’s definitely not “normal”. with my many years in the service industry, I always knew what time I’m getting off! I was busy the ENTIRE day, due to Iowa football just starting. I ended up making only $80 in tips. It’s definitely NOT worth it for a 15 hour day, with no breaks. I had to ask to use the bathroom and use those few mins as my break. Definitely do not recommend working here  

I have been working at SP for a little over 6 months. I worked extremely hard with honesty and integrity and moved up easily into a higher position. It is a newer establishment so obviously things are still getting figured out. BUT it is an amazing company to work for and a fun atmosphere. A great place to start out if you’ve never worked in a restaurant or service job. Management rewards hard work. I have had nothing but understanding when it came to my schedule. 

They will tell you what you want to hear to get you in the door and then not follow through. Micromanagement at its finest. Leadership trash talks and makes fun of employees. Unrealistic expectations. Extremely high turnover. Don’t care about employees at all - you’re just a number. Leadership rolls up in their Mercedes, Land Rovers, and Escalades and parks them right in front for their low wage employees to walk past. Not a good place to work or people to work for. 

I started working for Smash Park 10 months ago as a part time cocktail server. It’s a different type of place to work for, as every guest that comes in knows they are going to have a good time. I’ve rarely had a disgruntle experience. It’s a “team” culture work environment. Everyone is out to help one another, which means more $. Even management is not afraid to jump in & take trash out, clean tables & cocktail serve if needed. 

Place is a joke. Managers are nice to your face and then talk behind your back. Rumors of drugs being used by upper management and managers. Overworked and underpaid. Have to train new employees with no training compensation, even though it’s the managers job. Not worth the tips or time. Favoritism isn’t hard to notice. Low grade disposable job. If you like the part life, have no standards and not make anything of yourself then you might like it.

The tip pool is completely saturated. Management is a mess and forces servers to stay and clean for hours even though business is extremely slow and it's a tip based source of income.

The job training is about one step above no training at all and causes a lot of confusion and work culture problems. 

For example on a Friday night for 6 hours of work servers made $60 in tips.

Sometimes you can make decent tiponey but it's rare. 

Decent place, Everyone is Friendly and Minimal drama but slightly High turn over rate which is normal in the industry. Long hours and high demand. Pay is a hit or miss, tip pooling and $4/something per hr base. Management lacks communication with one another at times. I wouldn’t recommend sharing anything personal or you don’t want everyone to know as some employees have loose lips. Could be worse. You decide.

A place where you truly are able to have fun, interact with guests, and hangout with coworkers, all while continuing your experience as either a server, manager, or bartender! Have no complaints about this place besides the fact that sometimes with as busy as this place gets you do have to move super quick or you'll fall behind. 

Top Job Titles	Average Salary
Kitchen manager 1 salary reported	$60,000 per year
Bartender 5 salaries reported	$26.60 per hour
Event coordinator 3 salaries reported	$51,500 per year
Assistant general manager 1 salary reported	$65,000 per year
Cook 1 salary reported	$20.00 per hour

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