dental assistant

treatment coordinator

dental receptionist

dental hygienist

practice administrator

Smile Partners USA

As a dental assistant with experience at this office, I regret to say that my time there was less than ideal. While our team of dentists was truly exceptional—always putting patients first and providing top-notch care—the work environment and management practices left much to be desired.

Firstly, the office was incredibly unorganized. There seemed to be a lack of clear communication and coordination, which often led to chaotic situations. This disorganization not only affected staff morale but also had the potential to impact patient care.

Additionally, the management team was notorious for playing favorites. Some staff members were given preferential treatment, including being paid for minimal work, while others were left to shoulder the burden and keep the office running. A few of the coworkers were petty and downright selfish; some days they chose not to work and got away without any consequences. This favoritism created an unbalanced and unfair working environment, where some of us were trying to save a sinking ship on most days.

Being part of a corporate dental office, their main priority was daily production, and there was not much effort put into creating a supportive and efficient workplace for the staff. This lack of focus on the work environment sometimes overshadowed the importance of fostering a cohesive team. Despite these challenges, the dedication and skill of our dentists remained a bright spot in an otherwise problematic setting. There was a lot of opportunity to learn from these talented professionals, which was one of the few positive aspects.

While the dental care provided was outstanding and there was a lot of learning opportunities, the workplace environment suffered from serious issues that need addressing. Without significant improvements in organization and management practices, it’s hard to recommend this office as a positive place to work.

Expect to work with relatively inexperienced staff members because the good employees tend to leave once they gain a grasp of the workplace dynamics. Unfortunately, some of the dentists exhibit unethical behavior and over-treat patients, but management doesn’t bat an eye because they are all about the numbers. They like to vocabularies that hide their obsessions with numbers to make it seem they actually care about patients. The less experienced staff members are hesitant to voice their concerns because they often lack the necessary knowledge to fully comprehend the situation. The culture is toxic and the level of immaturity runs deep. There is also inappropriate (use your imagination) activity openly happening between management and staff, dentists and staff, and management with other management. There is definitely favoritism that happens and believe me, if you are not a favorite, you will be publicly shamed and punished. There are threats from management on a daily basis, yet they provide no solutions. Mid level management treats you terribly, sends threatening messages, withholds supplies, makes up new rules as time goes on, lacks any transparency, and doesn't take any accountability. There are some good people, but most of them leave. This works in managements favor, they don't want you to build relationships with the people you work with on a daily basis. Every office is a revolving door of staff.

This company claims to be patient centered but was money focused the entire time. While local management (regional and office) have made great efforts in making the practice a positive, patient focused environment, management beyond that was the opposite. That sector of management has been greedy and vindictive towards local management and dental providers. Rapport suffered greatly. Office management always seemed as if they had been punished or penalized for not making profit the main goal. While it is a business that has to make money to operate, patients should always come first. Profit should not be placed over patient care. 
They also incentivize making extra profit i.e, the assistants and office staff (not the providers) make more if the doctor overworks to bring in more money. This creates pressure on the doctor from within the practice to place profits over patients.
This is truly sad as the pressure will build because the assistants are highly underpaid!
If you love dentistry and you care about your patients, DO NOT work here. If you have no choice and you have to work here, use it as a stepping stone and move on quickly. If you stay too long, you’ll become cynical.

I was employed over a year with no pay increase, no advancement opportunities and recognition.  I felt unappreciated as an employee. Work load is extreme and they just keep adding additional task that’s not even related to your job. The AR department is toxic and full of favoritism. The HR department is super nice and helpful. The AR department working environment is dull, closed in, outdated and full of bad energy. Benefits are mediocre and very expensive does not offer tuition reimbursement. The AR head manger is very unapologetic and unapproachable. The insurance department is unorganized and the new insurance manager literally mirco managed me like I was a kid and I clearly been there longer than anyone on the team. Loved my old insurance manager but she quit. The dental offices are never held accountable for the sloppy information they submit. As a recent college graduate I was disappointed and felt like I wasted a year of my time. 

I have had the pleasure of working for Smile Partners and I can confidently say it has been a truly rewarding experience. The company fosters a supportive and collaborative environment where every team member is valued and encouraged to excel.

One of the standout aspects of Smile Partners is its commitment to patient care. The entire team, from the management to the front office staff,  to the dental assistants, hygienists, and dentists, is dedicated to providing the highest level of service. This dedication is reflected in the positive feedback we receive from our patients, who appreciate our personalized approach and attention to detail.

Overall, Smile Partners is a fantastic place to work. The combination of a supportive team, excellent leadership, and a patient-centric approach makes it a standout in the dental industry. I am proud to be a part of this company and look forward to contributing to its continued success.

Horrendous organization. Run as far away as you can. It’s clear upper management cares about one thing and one thing only (money). I don’t think they have ever even for a single second considered their employees or the patients before making any decision. It’s always whatever is cheapest. Who cares if we don’t have proper equipment to treat patients or can provide health insurance for our employees that is accepted at any of the major hospitals in the area, as long as it’s the cheapest option that’s what they will always go for. If you want to know what they are really above just go read their vision statement then know it’s the exact opposite of that. They disgust me. 

Typical day was working thru lunch and 1-2 hours over even being asked to clock out and. Stay so Dr would not get in trouble or for my hours
I learned not to trust larger corporations  and not to trust upper management
Other employees were nice but stuck in same scenarios as me and could not help and hardest part of job was to live this without the support of such a big corporation to follow any procedure to stop this Dr from treating me or anyone for that matter like she did
The only good part of this job was I met coworkers that have remained friends and that is always a plus.

This company purchases offices @100% usually from dentists who are near retirement. They tell you things won’t change but they do. Don’t be fooled, this is a corporate company. The CEO left Great Expressions and brought along the Rev Cycle Manager and other employees. It is ran similar to GE as they need to please their investors, the office staff have little decision making. They push profit over patient care, there are no systems, no support from corporate, they just like to point fingers.

We are a mid-sized Dental focused MSO. I feel as though we have a flexible schedule at the Support Service location in Troy, MI and the people here are always great to be around. We are constantly looking to expand which presents a fun challenge on us all in the administration side to be always looking to improve our processes. While I wish we could consolidate some of our systems, we are growing our knowledge as a team and pushing forward every day.  

There are some nice people there but the management is awful. She does not know what she is doing and the training wasn’t training, they show you really fast and  throw you to the wolves. If you don’t remember something, they treat you like you are dumb. Work is piled on you that’s not even in the description, it is work the Manager and another co-worker doesn’t want to do. Pay wasn’t bad but benefits are outrageously expensive and it’s not good insurance. You sit in an outdated office in a little cubicle with a lot of other people. Very depressing place. 

Top Job Titles	Average Salary
Dental assistant 19 salaries reported	$23.21 per hour
Treatment coordinator 13 salaries reported	$21.04 per hour
Dental receptionist 10 salaries reported	$20.75 per hour
Dental hygienist 5 salaries reported	$51.60 per hour
Practice administrator 4 salaries reported	$62,500 per year

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