software engineer

senior software engineer

member services representative

staff software engineer

specialist

SoFi

While the benefits are great, be prepared for constant change. The company has a lot of ideas that would be great, if they worked. Because of so many ideas, we endure a huge work load from customers calling in complaining about the online changes (which we mostly get blindsided by as well) and being forced to deescalate. 

Managers are lazy and have no formal training. Applications take forever to complete based on the incompetence of the review team. Most of this causes major issues and is notably to biggest reason (besides tech issues) that borrowers call in about. Issues get passed to the next person without getting a resolve. Bringing up issues within the company will get you on their imaginary bad list and you’ll be accused of bringing down the moral. I tried so many times to bring up suggestions or bring problems to managements attention but they are more focused on keeping their own job and don’t want to get on this list to block their opportunities of moving up. 

We are graded on metrics and mostly won’t bonus due to being scored on the borrowers satisfaction with the company. We are forced to come up with our own explanations for application denials and many more things.  We are graded in these explanations and answers as to make sure the company doesn’t look bad.  This is all based on their own personal discretion separate from surveys we receive from the borrowers. Ex: I’ve had someone tell me, I should have talked in a higher pitch to regulate the borrowers tone. 

Each manager will give you a different answer to one question. No lie, we’ve all tried it. And it’s not their fault, SoFi has no true structure. The answers should be in the guides they give us online, but most of the time, they aren’t or they changed to located of where the information is... it’s wild. 

Lots of new executives and while SoFi preaches diversity and allows certain groups to function such as SoulFi and Women at SoFi, these groups get no recognition or have a true purpose. We were told these groups have meetings... its been a year and I’ve never been to a SoulFi meeting, not even during Black History Month. But they passed out some stickers.

Workforce schedules our breaks so terribly giving the most desirable shifts to Salt Lake City. Then complains when we ask them to make an adjustment. There is also little room to move up no matter what they tell you.

My job description has changed and was not what was agreed upon when hired. But then the change the employee handbook once a quarter and the managers are told to make us sign them in a certain timeframe. So because of that, we have to sign and never get a chance to read them since we are ALWAYS so busy. 

There’s so much more I could tell you but aside from these things mentioned above and much more, be prepared to be underpaid and overworked all in the name of free healthcare benefits, a couple of snacks and a subsidized gym membership. 

If SoFi took more time to hone in and fix existing problems before we move on to the next benefit or program, It’d probably be a decent place. 

Also, they bought a stadium but dragged their feet to give a lady in this position a raise after being in this exact position, the very bottom, for 3 years. I feel sorry for those who wasted their time.

The pay is decent and benefits are great.

I was hired to process loan applications but the place has turned into a call center. Loan reviewers are expected to spend more and more time on phones, but the number of apps we're expected to process has not changed. I feel like my role has turned into a sales/telemarketer role because I'm bothering customers so much now. 

Policies and procedures change all the time and it is very hard to keep up. There is poor communication about new updates so sometimes QA agents will give you errors for new procedures you were not aware of. 

Management sends out employee surveys from time to time. The feedback on these surveys is usually negative, but nothing ever changes. Managers continue to make decisions that negatively impact frontline employees but never listen to our feedback.

Salaried employees get unlimited PTO but hourly employees are limited. The number of PTO days is good, but it is extremely difficult to get PTO requests approved because they only allow a small number of employees to take the same day off. You have to request a day off months in advance to have a chance at getting it approved. 

Managers need to stop treating employees like robots and start treating us like human beings. The CEO constantly talks about creating the "best culture in the world" but there seems to be no progress toward this goal. Maybe some departments in the company are great places to work, but the Operations department is a complete mess. 

Employees would experience less burnout and feel more valued if managers listened to them every once in a while. 

From training to the time I quit, I was with SoFi for about seven months back in 2017.

It was an incredibly stressful job, to the point where I actively dreaded going to work and had to speak with my doctor about anti-depressants. 

When I brought this up to management, I was essentially told to suck it up. 

The perks are incredible, but unless you are someone who can handle being verbally abused over the phone for hours, I would not recommend being a Relationship Management Consultant. Unfortunately, clients call in when they are displeased, and as an RMC, your job is to de-escalate and try to resolve the issue. I understand this was my job, but if a client is verbally abusing you, you should be able to end the call. We were 'encouraged' to find a solution, which was not always possible. On top of this, SoFi grades you on your phone calls, so if you try to defend yourself or end the phone call without a solution, you are given a poor grade. There is very little assistance from management. 

I did meet some amazing people while working there, and SoFi does offer excellent health benefits, a gym membership, and snacks; however, even with all these positives, I would still never recommend this job to anyone. 

It has been a few years since I have worked there so it is possible it has changed.

The benefits at SoFi can't be beaten, that's how they get people into the company and staying in the company. 

The role was miserable - unrealistic and unobtainable metrics (including the majority of your bonus being set on factors you had very little control over like "Company Satisfaction"). The upper management was out of touch with the position so there was very little support. They will overwork you. The communication in the company is terrible so you will constantly be surprised by changes. On top of this, be prepared to get yelled at constantly by customers. I was a top performer at the company. The level of stress at this position due to all of the above factors drove me to look for employment elsewhere. 

On the plus side, my coworkers were great, my immediate managers really cared, they have great diversity programs if you are in a minority group, you will learn a lot about the FinTech industry and get a foot in the door. The company would often surprise employees with swag, food, etc. Other roles are much better, so if you can get hired in a different role you'll likely have a much better time.

After going through a rigorous and time-consuming interview process, I was thrilled to receive a job offer. However, my excitement was short-lived as the company abruptly rescinded their offer. 

This situation has caused significant disruption in my life, both personally and professionally. I turned down other opportunities and made plans based on their commitment. The lack of transparency and communication is astonishing for a company that prides itself on its values and professionalism.

Rescinding a job offer is not only a poor business practice but also shows a complete disregard for the time and effort candidates invest in the hiring process. It is a glaring indication of the company's instability and unreliability.

I strongly advise potential employees to reconsider their interest in SoFi. If they can treat potential hires this poorly, it raises serious questions about their treatment of current employees. Avoid this company unless you are prepared to be treated with utter disrespect and unprofessionalism.

Great people, good energy.  Fun place to work.  No advancement opportunity.  Company will always hire from outside to fill positions.  Positions are not advertised to current employees.  The few advancements that were given to employees in my position while I was employed there were not given to the best and brightest, but rather to those that helped build a safety cocoon around the manager giving the promotion.  No information sharing across departments, palpable level of paranoia and secrecy exhibited from one department to another.  Depending on your role, you might end up feeling as though you are working in a sweatshop.  Just take it for what it is, a good resume builder, good pay, and fun people.  Do what you can and move on, but don't expect to advance your career in any way at this company.

When I started, it was an overload of information and the computer systems were a little intimidating. Management prefers that you are using your computer and the Sofi Wiki for info and they pretty much monitor and grade you every day for what they call "scorecards".. The verbiage you use must be verbatim but cannot use any company slang terms so it took some time to get the hang of it and had sometimes where i thought I needed help but I was perfectly capable of finding the answers myself. I loved working at Sofi, great environment, FREE food, and drinks, challenging and always having to adapt to change kept me on my toes especially at 530 AM. This is not your typical call center job, they make sure you are always on task and representing the company professionally and efficiently. Expect to work work work and you stay very busy.

I have worked for SoFi since July of 2015. My days are always different which makes work interesting and keeps me engaged. We move quickly, there are a lot of last minute changes so being flexible and adaptable will help you succeed here. I've learned that no matter what job title you hold your opinion is always heard. People may not always agree with what you have to say but it is always good to speak up. The culture at SoFi in operations is a family, at the end of the day we all support and root for each other to grow and help the company obtain it's goals. The hardest part of me job is when there isn't enough communication. I like to be looped in to just about everything so that I can effectively help and support my team members. The most enjoyable part are the people I get to work with everyday. Like I said, it's like working with your family, but better. 

From the outside appearance SoFi seems like a great company but the managers and company do not care about their employees. They promote themselves as having the best culture. But your manager will belittle you and offer no support or encouragement. There was a lot of micromanagement to the point I was told if I took longer than 60 seconds to use the restroom I needed to text my manager from the bathroom. She belittled one employee in front of EVERYONE when he took too long going to the restroom. So many HR and Labor violations that it was ridiculous. Manager spent all day handling her personal business or sharing her personal business with employees. No coaching. It is either sink or swim right out of training and we don't care to help you succeed in any way. I regret having left a great job because SoFi sold me on their great culture and it turned out they are dishonest and fake.

Each work day at SoFi is different, which I enjoy because you never have a chance to become bored.  The culture I find at SoFi is one where everyone seems to be motivated to truly achieve our goal of helping people achieve financial independence and Get Your Money Right!  I have worked for 2 large national banks and never have I seen the commitment level from the top down to being the best as I have here at SoFi.  One of the hardest parts of the job and I think the best is you can know that the work you are doing is helping SoFi truly become a leader in the banking/financial world.  Are we perfect today, no.  Will we ever be perfect, no.  Will we be the BEST, I absolutely believe we can and will achieve this goal.  Nothing I see can stop us.  

Top Job Titles	Average Salary
Software engineer 6 salaries reported	$172,375 per year
Senior software engineer 5 salaries reported	$192,198 per year
Member services representative 1 salary reported	$20.00 per hour
Staff software engineer 3 salaries reported	$217,933 per year
Specialist 4 salaries reported	$20.00 per hour

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