host/hostess

sous chef

hotel housekeeper

housekeeper

director

Sofitel

I get in to nice and early, I see what is scheduled for the day I then prepare my tools and equipment ready for the day depending on which jobs I will have to attend to that day. The hotel tell has around 8 plant rooms that I inspect every morning to make sure they are all running effectively. I am new to the industry so I am learning all the time which gives me a sense of pride because each day I finish I feel a little more confident about my job and that I can use that knowledge outside of work. The engineers I work with are very good but they all specialise in different areas such as refrigeration, electrics and plumbing so depending on a certain topic I might be interested in I will go and work with that engineer and find out more detail about that specific topic. the hardest part of the job is attending a job that is your weakest area for many reasons, it could take longer than it should to rectify and needing advice with the job at hand. On the other hand the job is very rewarding  when you get a job that's challenging and you solve it or rectify the job and being proud and getting satisfaction that I did that. 

As an apprentice I aim to achieve great things throughout my career and become the best engineer I can, this will be achieved by doing what ever it takes to make that happen.

No day can be described as a typical day in the hotel industry. Sales team would take turns hosting lobby, greeting all clients with French Welcome! We always had something going on, client visits, (outside calls, group presentations, site inspections, working on upcoming events to invite clients (about 12+ in house events per year)/ Several blitzes, trade shows, networkings. Prospecting calls daily, projects, RFP responses. Negotiating and confirming contracts.  
Learned to think out of the box consistently and learned that there are always new ideas brewing. The management team was very hands on and very committed to assisting in making the hotel a success, they were also available to assist in providing us with all tools needed to get the job done.  Co-workers were like family we would also work closely helping each other be successful and listening to one another. The most important part of the job was to assure that all activities have been prioritized so all items are completed on time. It was an enjoyable job filled with a lot of communication internally and externally, to assure hotel success.

There was no typical day at work. At times, it was very slow and other times, it was very hectic. I've learned how to manage my time and stress very well. I also became very good at resolving guest issues and anticipating their needs and wants. I felt I was managed very well, however, they were not flexible with the schedule, often times leaving me feeling overworked and exhausted. The workplace culture was warm and positive most of the time. The hardest part of the job was being able to manage all management duties in a timely manager whilst being on the floor on very hectic days. The most enjoyable part of the job was being able to make our guests, both external and internal, feel warm and taken care of.

What is the best part of working at the company?
Fast pace environment, 
Professionalism,
Innovation,
Self Development,
Nurture.

What is the most stressful part about working at the company?
W/o a Manager, It is very challenging to handle /manage a group of 16 employees w/ different Nationalities on a daily basis and the most stressful part is when you create a duty roster plot for a period of 1 Month and then all of the sudden some of your staff complain about their day off while on the other hand you reversing a wrong sales postings from your colleagues and having a membership clients / prospects on the other hand at the same time

What is the work environment and culture like at the company?
Only the Fittest of the fittest shall survive 

What is a typical day like for you at the company?
Having my La plage members, PT clients and walk-in guests accommodated  and generate revenue is like a day you need to accomplish

My daily routine consist of getting to work by 7:45 and changing into my work uniform. By 8 o clock, I start my shift. First thing I do is go to the food and beverage area to pick up the list of rooms that need to be refilled and that are leaving. After that, I then go to the computer room to print out the rest of the rooms that need to be refilled. When I'm done printing out the papers I head up to the second-floor storage room and start refilling my cart. When I finish refilling I start my first trip 3rd floor. Every room I make sure nothing is missing and refill the minibar, I also clean and dust everything off to keep everything nice and clean. After I finish refilling floors 3-10 I go back to the second floor and put my cart away. After all of that, I then close out by doing the paperwork and sales for the day and hand it to the front desk.

My experience was very good and my skills are very professional and good

It's only an OJT but I learned a lot, as if I was really part of the crew (casual employee) 
They are good in training. The manager helped as in a lot of ways, gave us motivations and briefly instructed us everyday about our job.
I was placed at the pool side area so guest relations was very important since we have to ensure that they are enjoying their stay. 
Hardest part of the job is probably the pressure since we are trainees but we are already on our own feet to interact with big time guests, mostly foreigners and celebrities, and also for the fact that we are carrying the hotel's brand which is a luxury hotel. 
Most enjoyable part is the interaction with the guests, I can pretty much assure that sofitel trained me with great customer relations and as well as effectively dealing with the pressure despite of busy days.

The day would start with work assignments. Filling out purchase orders and coding them to their specific account.Ordering parts and getting prices. There would be meetings with other mid level managers. Part of the duties included hands on with the staff working on the mechanical systems.

I learned how to team build and make schedules. I found out how middle management made the facility run.

The work place culture was one of fear of the upper management.
This was so bad in North America that corporate from France brought in a task force to investigate.

The most difficult task was assigning the purchased item to the correct account of the many subset accounts.

The most enjoyable part was working with the staff.

The guest who arrive to Sofitel from all over the world are amazing. From the locals, to international, and even celebrity were all great. Of course from time to time some guest were unpleasant to say the least but that's guest service in general. Overall I loved my job and team except for the upper management who many workers believed were running this hotel with so much potential into the ground. To the majority of the staff, upper management were threatening and lazy as if they never heard the phrase leading by example. Along with the fact I am sure they were under compensating and taking advantage of many workers who were dependent on their job from overseas by not paying them fairly.

What is the best part of working at the company?
with great management the work was completed always and i work with love and took care about the guests room, i was proud my job before, but in continued work there i lost interest to work there, cos management team was so weak and surrounded myself with friends with complaints, this interferes with work, when I became inconvenient for this team, they create conditions for dismissal.

What is the most stressful part about working at the company?
when you heard only lies from management, when the manager stolen overtime, 

What is the work environment and culture like at the company?
work environment with no culture led to stress

What is a typical day like for you at the company?
i don’t work there anymore , i can’t say it was good

What is the best part of working at the company?
The whole corporate culture is about taking great care of the Sofitel Family and Guest.

What is the most stressful part about working at the company?
I can honestly say that all aspects of this job was stress free. Mainly due to the loyalty of its employees to the organization.

What is the work environment and culture like at the company?
Luxury hotel environment. First class service that is felt from upper management down.

What is a typical day like for you at the company?
Arriving 30 minutes early to dress and go over summary of activity from previous shift. Patrolling floors and monitoring surveillance cameras. Writing activity summaries for every hour on duty. Escorting cash drops to vault.

Top Job Titles	Average Salary
Host/hostess 2 salaries reported	$23.61 per hour
Sous chef 2 salaries reported	$81,250 per year
Hotel housekeeper 2 salaries reported	$27.41 per hour
Housekeeper 1 salary reported	$28.90 per hour
Director 3 salaries reported	$88,000 per year

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