principal software engineer

channel manager

software engineer

sales associate

systems test engineer

SonicWall

I spent the last eight years working at SonicWall, serving as a senior-level engineer and subject matter expert (SME) across a wide range of their products. I played a key role in launching the remote implementation services for both SonicWall and Solutions Granted. My responsibilities often included leading highly complex network deployments that required specialized expertise.

During the last year of my tenure, I consistently worked more than 12-hour days, often three or more times a week, due to increasingly demanding assignments from management. When I raised concerns about workload and requested support, I was met with a lack of response and, unfortunately, unprofessional behavior, including inappropriate and disrespectful comments from leadership.

While management awarded themselves significant bonuses—reportedly purchasing high-end vehicles—those of us on the front lines received no recognition or compensation for our efforts. To my knowledge, many team members are still facing similar challenges without proper support.

Ultimately, I was laid off under circumstances that raised concerns, particularly given my awareness of unresolved internal security issues that were not being addressed. While the company does have talented individuals and delivers valuable services, the leadership culture suffers from a lack of transparency, fairness, and professionalism. Advancement often depends more on internal politics than merit.

As a self-proclaimed nerd of tech, when I got the position at SonicWall, I was very excited about working for this company.  Not just because of the industry that they're in (which was a huge selling point to me, especially in today's climate), but because it seemed like an innovative company.  Quite literally every time I turn around, there is a new product or service that we've unveiled.

There are some incredibly hectic times and some not so crazy times.  Though it's been around for close to 30 years, there's still almost a startup feel to the company that I actually really enjoy.  I've worked for large corporations and really enjoy the fact that SonicWall is the size it is: I feel the impact of what I do every day, and know that my hard work is driving the success of the business in some way.  

I really enjoy working here and intend on staying around for a long while yet.  

Awesome place to work with extremely understanding and helpful management. Great benefits including occasional free lunches, and work events. Free drinks, and discounted snacks. If you have worked in a call center taking phone calls with email/ticket/cases before you will easily be able to perform the work duties at SonicWall. The hardest part of the job was updating cases, and even that was generally easy. The most enjoyable part of the job was the people I worked with and the workplace culture. A typical day at work was taking phone calls as they came into the queue, and handling the cases that have been assigned to you. Different priority cases have different handling requirements, but generally could be moved down to standard priority fairly easily.

As a pre-sales engineer at SonicWALL, I spent the majority of my time assisting and working with channel partners.  The work was very challenging, but the people with whom I worked were second to none.  The most difficult part of the job was balancing the demands of maintaining my technical skills, while learning new products and technology, managing meetings, planning and producing marketing events, supporting conference calls, WebExes, and meetings, and managing support escalations.  I never quite felt like I was ever caught up on my work.  The most enjoyable part of the job was the people with whom I worked.  They were always friendly and willing to assist when and where they could.

SonicWALL was a great experience for my 2 years there. If you are willing to work hard and learn the product/features, you will be given opportunities to move up. The only thing that i would say is the company has recently been in a huge management/culture overhaul into driving sales, which you may like or dislike. Your job is to call as many customers in your territory on a reasonable cadence. Around 30-50 calls a day is expected depending on your assignment in the Sales Department. As a manufacture of Firewalls and Security Solutions, building relationships with these customers is your ticket to success. You have to been comfortable on the phone.

The preparation for sale of the company is impeding the ability of upper management to make logical decisions and even communicate with the company at-large. Seasoned talent is leaving in droves for competitive greener pastures where they are valued for thinking longer term. Eventually these issues will resolve, but for now, there are too many problems to make it a great employee experience.

A typical day is having a medium call volume of complex support issues throughout the world globally. Some cases could not be handled due to inadequate hardware via labs, some documentation was poorly worded and misdirected customers to the wrong knowledge articles. Workplace culture is awesome and the people at Tempe are amazing.The hardest part of that job was not letting caseload get to you and not taking home the stressful memories of each customer.

Great company with great employees.  The company was recently sold so the vision, mission statement and goals have not been defined.

Most of the leadership team works from home and support employees working from home.  

The company just completed the second phase of workforce reduction and unfortunately I was impacted but the severance package was extremely nice.  

Overall good company and I look forward to seeing Sonicwall grow.

Well let me tell you, at SONIC Systems I meet great people and experienced a rare and unique opportunities. From the CEO to the packaging crew. We where real honest people with a dream and a goal, great products and good R & D. One year after “Ssys “debut as Sonic WALL it all Changed!!
“Too many chief”, It was a true game of SURVIVOR @ “SONICWALL” If you didn't have an alliances or became a pleaged member of a clique, ooh boy!! Immunity couldn’t save you.

Very comfortable, supportive, and friendly company.

Typical day consisted of reviewing material lists needed for the next development project. Management was always supportive, helpful, and pleasant. I really enjoyed working for this company.

Hardest part of the job would be sourcing of all the parts needed in a timely and cost efficient manner. Most enjoyable, the suppliers, manufacturers, and of course the coworkers and management.

Top Job Titles	Average Salary
Principal software engineer 12 salaries reported	$213,668 per year
Channel manager 4 salaries reported	$92,000 per year
Software engineer 5 salaries reported	$169,636 per year
Sales associate 3 salaries reported	$145,000 per year
Systems test engineer 2 salaries reported	$190,007 per year

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