intern

research intern

tax intern

executive assistant

technical support specialist

Sony

•	Assisted in designing SAP FI/CO organization structure.  Participated in Blueprinting phase, gathering GL, AP, AR, PCA, CCA, IO requirements, discussing efforts/benefits/outcomes.
•	Generated and sustained the organizational structure objects such as an organizational unit, jobs and positions
•	Providing Production support for the FI module – GL, AP and AR, Asset Accounting and for CO module – CEA, CCA, PCA
•	Enhanced to create Customer-Specific Fields as required meeting project accounting business and requirements
•	Maintained variants for customer statements and and configured financial statement version.
•	Supported extensively on FI integrations with MM, HR and SD Modules
•	Configured the product, customer and organization profitability in the COPA module – set up the characteristics and value fields and configured the flow of values from FI to COPA
•	Monitored day-to-day activities and fixed issues/problems as they occurred
•	Checked assignments of relevant cost objects and in particular materials to profit centers
•	Worked with billing team on issues related to debit/credit memo, and invoices
•	Worked closely with technical team to fix bugs in existing reports and user exits

Teco Energy, Tampa, FL.                                                                                                     Jan, 2008 to May, 2009.
Role: SAP FICO Consultant.
Scope: Support.
Environment: ECC 5.0

Responsibilities: 

•	Created the Company and Company Codes
•	Configured the Chart of Accounts, Account Groups in General Ledger and Reason Codes
•	Created Business Areas and Divisional Financial Statements.
•	Defined and Assigned Document Number Ranges
•	Defined Account Groups and Tolerance Groups for Vendors and Customers and Document types i.e., A: Assets, D: Customers, K: Vendors, M: Material, S: GL Accounts
•	Interacted with Client to Create and Group Customer and Vendor Master Data, Define Credit Control Areas and Dunning Areas
•	Customized Line Layouts for GL, AP, and AR data entry and Report Displays
•	Designed and Configured Vendor Master Data: Vendor Group, Vendor Field Status, Creating Vendor and Customer Master Data and Risk Categories
•	Configured Outgoing Payments, Open Item Clearing in Accounts Payable
•	Cost Center Accounting Master Data, Planning and Cost allocations in Cost Center Accounting.
•	Configured for One-time Vendors/Customers with a Separate Screen Layouts and Customers/Vendors who were Vendors/Customers respectively and Trading Partners
•	Customized Payment Requests and Interest Calculation on Account Balances and Line items

A day would consist of getting everyone together first thing after clocking in and once we have everyone in order we are all handed our tasks for the day and go right ahead to get started. Usually as the work day goes on each employee would complete a task and then report to our supervisor for another.
This was another company that I was able to learn how to use multiple equipment in order to get tasks done for the day. Other things would consist of the complete shipping process such as picking, staging, lableing, and bill of lading per shipment.
Management was a good priority here which was noticeable because there were multiple supervisors throughout the department running their own little groups for each process of the shipping department.
Other employees that would work in the same department usually had their own tasks to get done for the day which was a good way to distribute the work load but by the end of the day we would normally end up together in order to wrap up the day.
Hardest part of this job would be cylce counts. They would have the same material throughout the warehouse so your task would consist of finding each location, counting, and matching it to their numbers from the system to verify. Would not have been so bad if all of the same material were together in one location of the warehouse.
The most enjoyable part of the job was that there was not only one supervisor that you must report to for help but multiple.

Sony was a fun place to work at. Each day was the same, but different at the same time. There was always opportunities to better yourself by working with others and learning new technics so that you preformed more efficiently. Most of my co-workers were very easy to work with and for the most part we all got along well with each other. Management had their ups and downs as far as communicating well others. This may have been due to the fact that expansion was at a very high rate of speed for several years and things seemed to change almost on a daily basis. The hardest part of my job was probably keeping up to date on the ever-changing W/I (work instructions), to ensure proper procedures were being followed by all. The things that I enjoyed the most about working with Sony was that I felt great about doing a job well and being told by my supervisor that my work had been noticed by the upper management. Most of my co-workers and I worked well with each other and learned from each others experiences.

	Professional experience in Designing, Development of Data Warehouse, Reporting in SAP BusinessObjects.
	Experience in Data Warehousing and Reporting using Business Intelligence / Data Warehousing space, specifically with SAP BusinessObjects 4.1/4.0/3.1, SAP Business Warehouse (BW), Xcelsius 4.1, Design Studio, Crystal Reports 2013, Oracle, SQL Server and ETL tools (Informatica Power Center).
	Expertise in BO Administration including Server & Client installations, configuring single Sign for LDAP and Windows AD systems.
	Setup and maintenance of BO Enterprise environments, creating and managing user profiles, creating access levels and managing Services, Instance manager and LCM.
	Having good knowledge on SAP BI 7.3, BEx Query Designer, Analyzer.
	Expertise in designing Universes via Universe Designer, UDT & IDT.
	Developed WebI reports on Oracle, SQL and SAP BEx queries.
	Maintain, support and upgrade the SAP BO landscape. Worked on migration of BO from BOXI 3.1 to BI 4.0 and upgraded from BI 4.0 to BI 4.1.
	Involved in the full life cycle of projects including requirement gathering, development, unit testing, code migrations, user acceptance, and documentation.
	Worked with Central Management Console (CMC) including creation of Business Objects folders, documents, reports, user groups, profiles, schedules, publications, and security rights.
	Created profiles and publications to schedule the reports based on row level security implemented at profiles.

Working as a tech support person for Sony in 2002 I was just another cog in the wheel. Little job satisfaction meeting Sony's requirement to support the product in the cheapest manner possible. Not necessarily to help anyone but just to legally meet the minimum requirement of the warranty in the cheapest most efficient way possible. Too much time spent on a call costs too much money so emphasis is to get people off the phone asap. Even if that means they have to call back again because they didn't get the help they needed. This leads to a very miserable work experience listening to people shout at you because they can't get the help they need. From the time you get to work you plug in your headset and start taking calls. Time worked is by the time your headset is active and you are working support. Breaks are minimal and if you have to urinate, well good luck. we're monitoring the clock while your headset is unplugged. You are treated like property of Sony. A rental. This place caused me so much stress I was going to the doctor frequently to figure out why I was having so much stomach trouble Co-workers told me that the way they dealt with it was to ask their doctor for something to help them relax....that was not something I was willing to work for $13/hour for. 

Sony/Sony Ericsson were excellent companies to work for.

Always concerned about the welfare of their employees.

The compensation and benefits were superb.

The work environment was excellent.  All of the employees and management considered each other as family.

There were yearly picnics and Spring parties, Christmas parties plus, Halloween costume and area decorating parties.

Management kept the employees informed on company performance via monthly "Town Hall" meetings which included Q&A.

Health and fitness were promoted via reimbursement of heath club and exercise equipment cost reimbursement.

The desks and chairs were designed to prevent fatigue.  The desks were electric and could be adjusted all the way up to "standing" height.  The chairs were as adjustable as a Mercedes driver seat.

All employees were dedicated to getting their jobs done and all employees understood that no matter what their job, they had an  impact on customer satisfaction.

Promotions were always made internally if the needed talent existed.

Unfortunately, many employees could not bring themselves to move to the San Francisco Bay Area when the company relocated there and opted to leave the company to stay in Atlanta.

Even then, the company was extremely fair with its severance package for those who left.

Sony gave me the gift of working in a progressive international environment that thrived on the positive energy of it's employees.  They understand the value in having a great work life balance and were constantly seeking to add value to their individual employees through continuous education and team building.

I learned how to adapt quickly to different cultures and thus different business settings through my extensive international business experience.  I can take uncomfortable, unknown situations and work through them efficiently and effectively.

I learned how empathy is the cornerstone to gaining team trust within my projects and how to capitalize on the early winners.

My favorite parts of the job were helping the most resistant people to change, see the light of the improvements coming their way and also working through the various levels of management to help them form improvement projects based upon the overall Sony corporate strategy.  

I excelled in the early stages of project management, digging deep into pre-study analysis and getting the correct data and root cause analysis out from individual employees/teams so as to drive the correct improvements that will yield the desired results!

- Day to day duties included working together with partners in adopting and migrating over to a new distribution system. This also required trouble shooting the system and XMLs generated. There would also be the need to run SQL queries to track statuses of the system and trouble shoot parts of the system.

- I learned how to work with Oracle and Postgres databases. There were also opportunities to learn the DDEX specification while working together with partners to teach them the system. This position also allowed for a chance to understand music and content distribution.

- Top management worked on projects together with staff. Training was a weak point on management's part.

- Most co-workers in my department worked hard in accomplishing their duties at a high quality that showed the effort they put into their work. Those outside of the department would have difficulties understanding the high demand and workloads of my department.

- The hardest part of the job is having our hands tied down by the system. When the system would have issues then duties became difficult to complete until fixes were implemented.

- The most enjoyable part of the job was having some time to work on creating tools and scripts that would help in streamlining and assisting with day to day duties.

I worked for Sony Electronics of America for one years.  It was a great place to work, with great people.  The only complaint I had during my stay was the extremely low pay.  Sony in-sourced the IT department here in South West Florida, and then opened all new jobs in the Philippines starting 2006.  I declined an invitation to “migrate” to the new company.  In-sourcing was all the rage during this time.  Every company that tried it, ended in disaster.  Sony was number one in consumer electronics, then one year later; their desktop computers were discontinued, and their laptops were all but non-existent.  Two weeks after the new in-sourcing company took over, the CEO showed up to find out why new career oriented jobs requiring a college level education were posted at a pay scale lower than that of the local fast food restaurant’s night floor mopper?  It was a great place, with the absolute best IT Education department.  I learned a lot more at Sony than I ever could have at college, but sadly I don’t see the company ever making a comeback.  Until corporations learn the hard lesson, that human capital is the only capital of value on the bottom line, the giants will continue to fall.

-A typical work day has me out on the road, teaching others about products and services that the company provides. 
-This job has taught me how to manage my time effectively and manage myself while supporting and coaching others. 
-Management has changed so many times, I'm not sure how to really comment on it. This company has been in transition, so each year I've had an different direct manager. Even at the highest level, there have been several changes, so it's hard to comment on their management style and future direction. 
-Co-workers have always been great, fun people to work with. However, with all the changes, many of those people are gone and overall morale has dropped.
-The hardest part of the job is keeping yourself and your team motivated during this difficult time. With all of the fun and excitement that this job use to bring, now that there is sense of constant urgency and job uncertainty, attempting to bring that excitement back has become the most difficult task.
-The most enjoyable part of the job is the subject matter that I am working with. We get to play around with and talk about the latest and greatest in electronics today. Not many people can say they got to watch TV, listen to music, take some pictures and play some video games, and that being a hard day at work.

As of August 2014

Top Job Titles	Average Salary
Intern 6 salaries reported	$19.42 per hour
Research intern 5 salaries reported	$38.50 per hour
Tax intern 6 salaries reported	$20.67 per hour
Executive assistant 11 salaries reported	$77,407 per year
Technical support specialist 3 salaries reported	$110,833 per year

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