member services representative

associate

call center representative

branch manager

loan specialist

Sound Credit Union

Sound Credit Union is a fantastic employer if you avoid the Contact Center. There was little to no room for growth and management played favorites. Workload at the CC was often overwhelming and members could be difficult at times. Other departments often treated the Contact Center as a nuisance when asking for assistance. Rotating Saturdays were also a pain to deal with, though overall it wasn't too bad because it was only a half day. In comparison, other departments seemed to be having a downright leisurely time while the Contact Center was overworked and underpaid.

 I met a lot of really great people while working there, and I initially thought I had found my forever employer. After over two years of no career progress, I sadly realized that was no longer the case. It initially appeared that SCU was easy going and weren't overly focused on metrics, however, the focus on metrics has increased and at the end of my time at Sound, I felt like I was just another number. Every second of your time at the Contact Center is measured under a microscope. Management also did not like feedback, despite asking for said feedback and would treat representatives differently if they disagreed with how management was running things.

 The floating holidays and PTO were awesome and the CEO was a stand up guy (met him in person a few times during my tenure) who really cared about the company and was the only executive who was genuinely open to feedback, negative and positive. I enjoyed learning more about finance and being able to help members meet their financial goals, however, Sound was not the career path for me. 

With nearly 15 years of experience across various industries, continents, and languages, I can confidently say that Sound Credit Union is, without a doubt, the best place I've ever worked. From day one, I've felt truly at home here. Every person I've interacted with during my first three months has made a positive impact on my work. My colleagues are incredibly supportive and always go above and beyond, anticipating needs and offering help before you even have to ask.

Management is approachable and down-to-earth, with a genuine willingness to support you. There's a clear commitment to fostering growth and providing resources to help you succeed. The company offers many internal programs and clear paths for career advancement, making it easy to see how you can progress here.

The training team is outstanding, and the onboarding process was exceptional—one of the best I've experienced in my career. I know this might sound like an overly glowing review, but as a real employee, I can confidently say that I feel incredibly fortunate to be part of a company that values its people and their success. If you align with the company’s core values, I believe Sound Credit Union could be the best next step in your career.

Working here has deepened my knowledge of credit union products and services and enhanced my ability to communicate effectively with members. I have also developed strong attention to detail and accountability, which are essential to maintaining the trust our members place in us. Continuous learning is encouraged through training and professional development programs.

Management at Sound Credit Union is supportive and values open communication. They set clear expectations and provide guidance to help employees succeed. Leadership is committed to fostering a culture of integrity, inclusivity, and collaboration, which motivates employees to perform at their best.

The culture at Sound is built on respect, teamwork, and a shared commitment to serve members with excellence. It is inclusive and welcoming, where every employee is valued and encouraged to contribute to the organization’s mission of standing with members through all waves of life.

The most rewarding part is building meaningful relationships with members and colleagues. Helping members achieve their financial goals and being part of a team that genuinely cares about each other’s success creates a positive and fulfilling work environment.

I worked for Sound for 6 years and during my time there I was disappointed by management many times.  There is very little movement within the company which left little to no room for advancement.  The contact center is separate from the other departments in all aspects and miles apart from eachother. We very seldom saw senior management and was not included in most company recognition.  The only real support you had was the contact center manager which left something to be desired. Upon my departure being made known to my manager, they became very cold and though I was told the answers I provided in my exit interview would be confidential, that was not the case.  My manager was told of my answers immediately and I still had almost a week before my last day and was left there to be subjected to retaliation.  I would not recommend this place to anyone.  If you don't fit in with the clique, you will be on your own island the entire time you are there! lots of politics and "good old boy" environment

The culture is not the same across the entire credit union. SCU would like to market itself as a progressive credit union dedicated to the financial wellness of the communities it serves but is lacking in the follow through. Overall, I truly enjoyed my time at SCU, I made amazing connections, and was given adequate training and development opportunity, as well as opportunity to advance within the company fairly quickly. My individual manager and team were spectacular. The issues I faced came in falling short of the "mission" as set forth and hammered on by executive management. The work life balance is horrendous, and several of the HR policies are less than employee friendly. SCU is still a smaller company with around 400 employees when I was hired at the start of 2021. Would recommend to anyone who is just starting out in the banking world. If the circumstances were right, I could see myself returnig to SCU in the future. 

I have experienced more growth at Sound than anywhere else in my career. If you are willing to work hard, respect others, and want the best experience for members, you can go far.
There is always room to grow. Sound promotes internal growth and advancement more than anywhere I have ever seen. 

Leadership sees those who work hard for the greater good and recognize it. If you want to promote, you can but hard work is a requirement. All things will be earned fairly.

Sound is making strides in being inclusive. People within the company have an opportunity to use their voice for the greater good and promote W,D,E,& I. Giving grace and being kind is so important and many/most live it out daily.

Working for Sound Credit Union has been an incredibly rewarding experience. The organization truly values its employees and fosters a positive, supportive work environment. From day one, I've been impressed by the emphasis on professional growth and development, with ample opportunities for advancement and skill-building. The leadership team is approachable and genuinely cares about the well-being of their staff, creating a sense of belonging and camaraderie throughout the company. Additionally, the focus on work-life balance is evident, with flexible scheduling options and comprehensive benefits packages. Overall, Sound Credit Union is not just a workplace, but a family where employees are empowered to thrive and make a meaningful difference in the lives of our members and communities.

A typical work day proceeded as follows: 7:45 arrival, 8 AM start time. My work day consisted of taking incoming member calls. I learned many things about financial products ie... credit cards,auto loans, home equity loans, IRA'S etc.. We had a very diverse work group, from college students through someone with 40 years of service. The hardest part of the job was helping members to understand balancing their check books, and keeping track Visa due dates to avoid fees. Helping members understand our 24 hour accessibility through phone banking and online or mobile banking.

Going into this position I had no experience with banking. I didn't realize the capacity of everything SCU can do! There is much to learn, but many resources to find answers and everyone has been so willing to help me learn. The hours are fair and training is incredibly helpful. This has been great for my personal financial journey as well. There can be overwhelming days when the line is long, or an upset member comes in, but all in all the face to face interaction in the community is fabulous! You almost become "friend-like". 

I thoroughly enjoyed my time working here! I deeply appreciate how community-focused this company is and the positive work environment it fosters. I particularly valued my team at Sound and the diverse range of projects I had the opportunity to contribute to. From day one, I felt warmly welcomed at Sound. I also admire the company's commitment to internal growth, highlighted by their job shadowing program. This is actually my second summer back interning here, which speaks volumes about what a great employer they are. Being part of this company allowed me to attend volunteering and community events, which I found incredibly rewarding.

Top Job Titles	Average Salary
Member services representative 42 salaries reported	$21.34 per hour
Associate 3 salaries reported	$21.67 per hour
Call center representative 5 salaries reported	$21.60 per hour
Branch manager 1 salary reported	$27.50 per hour
Loan specialist 1 salary reported	$27.26 per hour

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