qualified professional

counselor

residential staff

support staff

assertive community treatment team leader

SouthLight Healthcare

What is the best part of working at the company?
The best part of working at the company is being part of a collaborative, mission-driven team that is truly dedicated to supporting clients and making a meaningful impact in the community. As an ACT administrative assistant, it’s especially rewarding to help keep the team organized and running smoothly so clinicians can focus on delivering high-quality, person-centered care. I also value the supportive work environment, clear communication, and the opportunity to contribute to a program that prioritizes both client success and staff growth.

What is the most stressful part about working at the company?
The most stressful part of working at the company is managing multiple priorities at once in a fast-paced environment, especially when schedules, documentation, and urgent client or team needs overlap. Balancing time-sensitive tasks while ensuring accuracy and compliance can be challenging at times, but strong teamwork, communication, and organization help make it manageable and rewarding.

What is the work environment and culture like at the company?
The work environment and culture at the company are collaborative, supportive, and mission-focused. Team members work closely together and communicate openly to ensure clients receive consistent, high-quality care. There is a strong emphasis on teamwork, professionalism, and accountability, while also valuing compassion and respect for both clients and staff. Overall, it’s a fast-paced but positive environment where employees are encouraged to grow, support one another, and stay aligned with the program’s goals.

What is a typical day like for you at the company?
A typical day involves supporting the ACT team by coordinating schedules, managing documentation, and assisting with communication between staff, providers, and external partners. I help ensure records are accurate and up to date, respond to time-sensitive requests, and assist with reporting and administrative tasks that keep the program running smoothly. Each day can look a little different depending on client and team needs, but it’s always focused on organization, collaboration, and supporting quality service delivery.

A typical day at SouthLight is meaningful and fast-paced, especially if you enjoy helping people and working in a supportive environment. I’ve learned so much about behavioral health operations, documentation standards, training processes, and how quality and compliance work behind the scenes to support client care. Management is approachable and genuinely invested in staff development, and there is always someone willing to help when you need guidance. The workplace culture is mission-focused and collaborative, with people who truly care about the work they do and the clients we serve. The hardest part of the job is balancing the high workload and adapting to frequent changes, but it has taught me time management, flexibility, and problem-solving. The most enjoyable part of the job is the impact you make, the supportive team, and being able to grow professionally while contributing to a larger purpose.

A typical work day for a Family Centered Treatment Counselor consists of driving to meet with at least two families a day to focus on the family as a whole and to work with various diagnosis within a family system. I learned to work with diverse families that often faced various challenges. 
The Information Technology Department and Human Resources are the highlight of the Southlight company for any potential employees in my opinion. They were always courteous and knowledgeable about the constantly improving programs and systems. The Chief Executive Officer is highly focused on service delivery and accountability. Most recently it has been a slight lack in the hiring department. The hiring department on a few occasions have hired supervisors or managers with less education and experience than those that they are expected to supervise. This lowers the employee morale of that department resulting in higher company turnover and ultimately a lower level and different type of accountability.

I love this job!!! The actual CEO came to the orientation and gave his own personalized presentation, that didn't sound scripted. He is a very nice boss!! On my 2nd day on the job the lights went out and he came in the and asked us , "What can I do to help"? What CEO does that ??!! In my 37 years of working I have never meet the CEO of the company!! The staff in every department is supportive, kind and caring!! The nursing staff is GREAT and the patients are nice as well!! The company cares about the employees!! For nursing it's a 8-hour work day, but on holidays & weekends it's a 5-hour day, dress down Fri-Sun & holidays, once a month each nurse works from home 3 days to do nurse's notes for the week and the company provides the laptop. The day goes by pretty fast, workplace culture is supportive, for me the most enjoyable part of the job is interacting with the patients, management listens to you, I have learned alot about addiction and the different programs that the company has to offer to the community.

As a fairly new member of the SouthLight team, I have been extremely impressed with the level of passion that is the common thread throughout this organization. Staff members from each and every department light up when given the chance to speak about their SouthLight journey and why they feel so connected to the mission. Everywhere you turn there is someone there to support you when needed.  The management team is eager to promote within the agency, recognizes leaders, and are more than willing to take a hands-on approach to ensuring growth of the staff as well as the clients we serve. It is exciting to be a part of this quickly expanding organization that continues to provide job opportunities for such a diverse group of folks. If you haven't already, check out our website to view our current openings. 10/10 Highly recommend!  

https://www.southlight.org/careers

One of the worst places I have worked for. The work life balance would get a zero. You are hired for one schedule and then moved around wherever the director wants you. You have to call to check your schedule daily it may change. There is zero room for advancement. And job security is does not exist. They told us we were going to be laid off then changed their mind after we had secured other employment. That was the best thing that happened because it got me out of there. The Women's and Children's management is terrible. We were told on the regular " I am going to fire all of you and start over with new staff", that's a terrible work environment, but they know you need a job so they treat you any way they choose. The other employees were nice and were the best thing about the job. Thankfully I have moved on to another company who is respectful and appreciates me.

The job is high paced with a focus on money and productivity despite saying they are non-profit. The fire people often and with minimal cause. They see huge turn overs because they are so poorly managed. There is usually only one good practice manager out of 4 or 5. If you complain about their tendency towards fulfilling their needs regardless of whether it benefits the client or not be prepared to receive a lot of push back. This organization is best as a means of getting a full license and then leaving as soon as possible. The client's there will all tell you the same thing, if they have been there for 5 or more years they have seen at least 5-6 different therapists with some as a high as 10.

I've been with SouthLight for five years now and it is so rewarding to work with so many employees who are so passionate about the work they do. Everyone here makes a difference in the lives of others - sometimes the work can be difficult but we all support each other and remember why we are here.
 I came here from a multi-million dollar company and yet the investments this non-profit makes in their employees is far beyond the former. SouthLight provides generous PTO, 10 paid holidays, flexible schedules, 401k match, and great medical benefits- even a free option where the company pays the entire premium and contributes to our HSA!

Before you except a position at SouthLight healthcare be wary because they have no appreciation for their employees. It doesn’t matter how hard you work, or the effort you put in someone else is always there to take the credit and make themselves look better. Managers are very rarely at the location, most of them work from home which brings down employee Morale. You can never reach anyone when you need help, it’s very slow-paced they overload you with work things that aren’t in your job description and then expect you to constantly do it and not get paid more to do so. While the benefits and PTO were good it was not worth the misery of being there.

A typical work day started with group therapy with 12-20 individuals sharing their weekly experiences of living a recovery life style. I learned that relapsed is a part of the recovery process. I worked with a divests team of excellent License Clinical Social Workers (LCSW) that made the work place very relaxing and helpful atmosphere. The hardest part of the job was seeing the client want to change but the addiction would have the best of them. The most enjoyable part was seeing the individuals that work hard in recovery to maintain their sobriety.

Top Job Titles	Average Salary
Qualified professional 6 salaries reported	$21.51 per hour
Counselor 9 salaries reported	$26.59 per hour
Residential staff 12 salaries reported	$18.89 per hour
Support staff 4 salaries reported	$27.00 per hour
Assertive community treatment team leader 1 salary reported	$28.22 per hour

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