hoa manager

community manager

driver

head of project management

client relations manager

SpectrumAM

I hate to even give them one star in this review, if there was a way to give them zero stars I would. Spectrum Management is seriously the worst company to work for. If you want to be in high school all over again then this is the place for you. There is so much drama and people are always in your business. If you go to lunch with someone other than the brown noser then you get called into the principals office and questioned what happened at lunch.  They give you a full work load and do not care to help when you need it, instead they just sit at a desk beside you to make it seem as though they are actually there to help you when needed but they are really there listening in to see what you’re talking about with other employees. The training program sucks you watch boring videos instead of hands on training which they expect you to know word for word in a weeks time. They know their company is the worst to work for because they constantly hover over you and ask how are you feeling instead of actually caring and trying to help with your huge work load. Not to mention the fact that you can’t take anything personal off your desk without them questioning you if you’re planning on leaving them and saying if you are to let them know so they can work on an exit plan. They don’t care about you or working on an exit plan they only care about not losing business and using you for as long as they need you. They pass out work like candy and to employees who don’t have the job title or the training for the work they are giving them. They say they do not micromanage but they do. Don’t believe a word anyone in that office says and definitely do not talk about anything with people in the office because they will be so quick to throw you under the bus for something you didn’t even say. On the bright side when someone quits you can expect breakfast or lunch the next day because that’s the only time they care to bring up the company morale.

This company is not the best to work at. I highly suggest that anyone working there leave after a year. Get your feet wet here if you must ( only if you have to) and then go elsewhere. Employees are under paid by THOUSANDS of dollars compared to other management companies in this industry. Getting a raise is like pulling teeth. We were told by management that  there is no guarantee of a raise despite merit or loyalty. What is that?!!! People with a degree and those without get paid the same amount.They have a serious issue with employee retention. Over 20 people have quit in the year I've been here and some were management. This is too small of a company to have people leaving every month. Employees are drowning in work because the company can't retain their workers which effects our effectiveness. Clients are permitted to drastically talk down to the employees in ways that would make you want to just walk out and leave! Employees are constantly backing up work because it is so easy for someone to word something in a negative way to get what they want and you'll need proof that you've done your job correctly. That will take up much of your day...just defending your work. That part is exhausting and it really shouldn't be. They do not hire from within. I recall asking that to management and it was met an "Ummm". I assume it's easier to pay someone a lower rate if you hire from outside the company.

What is the best part of working at the company?
There was nothing good about working here. 

What is the most stressful part about working at the company?
The company does not care about workload and only focuses on results. Training is nonexistent and you will have to fight with management to even make time for training on systems that are mandatory to know for all job roles. Training videos are outdated and are not representative of all roles within the company. 

What is the work environment and culture like at the company?
Company culture favors those who have been working there for years and believe that they can do no wrong. Management will always side with the people who have been in the company for more than two years. The company will hire family members of long time employees and disregard qualified personnel. 

What is a typical day like for you at the company?
Typical day is come in complete your tasks and don't interact with your coworkers. There is no synergy in this work environment. All of the departments work individually and then pass on blame and responsibility to others.

I am usually very busy and have learned a lot during the time I have been here. I really enjoy my management and truly believe you get out of it what you put into it. The culture is awesome and people are very friendly. I love feeling challenged and pushing myself to learn new things or figure stuff out. I do not feel micromanaged at all. The training is self paced for the most part. You watch videos and read instructional papers in order to learn the role. The only thing I would say is that it is not role specific, everyone learns the same things. This is difficult in the beginning when you are just trying to learn your specific job, but it is important to know if you intend to stay with the company and move up so that you know all aspects of the company. The execs are very friendly and understanding and supportive. If something is going on personally they are making sure you have the time to deal with it. Plus you get 5 weeks PTO a year and 40 hours paid volunteer time! what other company has that?

The department was fun and the managers were ok. They offer an hour lunch but half the time will ask you to take 30 mins, customer service is the only department that takes calls so you have to have knowledge in billing,legal etc. Community manager never answer the calls from people from there community and never call back leading to angry customers. The lid on customer service reps was very heavy and they were constantly adding new things. The job doesn’t pay nearly enough for all the work. You can’t transfer departments until you’ve been there for a year. They claim the best place to work but no maternity leave or patterning leave. PTO is good however you can’t request a future date off until you have the PTO. So when you first start it’s hard to request time off in advance. 

They are inconsistent and bias, and unaware of their own prejudices and puts different expectations on people in the same roles. They lie during hire process it is not a positive culture. The pay is terrible and they give no salary raises as promised. The HR is terrible never addresses issues until it gets to the CEO and then pretends their working on it "investigating" matters you reported months ago additionally asking you to drop sensitive complaints rather than addressing it, document everything and trust no one. They do not care about employee safety they are more concerned about saving a dollar than protecting your life. The best part of this company was working with the boards which does not involve the company at all. It is sad that they keep trying to change the CM when the problem is obviously the management.

As a site manager typical day was come in, clock in. Take the company vehicle out to the scheduled communities for a visual inspection. Use an assigned ipad to take pictures of violations. This was typically 2/3's of the day with traffic and having to deal with bad reception. I'd literally sit there 2-3 minutes in bad areas and the program would time out. Frustratingly common. Last 1/3 of the day was back at the office (or remote at home once COVID hit). Process reports for the community managers, respond to emails, take and make calls to homeowners. 

There was a LOT of muli-tasking involved with my position. My title was a Operations Representative but at any given moment I could be helping the billing department with billing calls, the legal department with liens and title searches, the gate department with gate phone calls, covering the front desk for lunch or handling a mail merge. My team was very eager and helpful in stressful times. The hardest part of my position would be having to tell the homeowners that they were no longer allowed to use their pool or clubhouse due to past due HOA fees. The most enjoyable part of my job on the other hand was sometimes we would have company outings or games that we would all participate in.

Staff was wonderful  the culture is great and I loved the job the first couple of years  However, you will be asked to manage too many properties at one time ad there is no life work balance. They give you 5 weeks of PTO each year, but you can never take the time off.  They are always understaffed and I had to work 60 hours a week just to try to keep up, only being paid for 40 hours.  They are constantly putting more work on CMs to cover the other departments as well.  

The interview process was extensive, they are trying to find good fits.  The job is great, hours flexible, and a casual environment.  Training is extensive, a bit boring and arduous though.  People are great, save the local Director (company is based in Texas).  Too much personal information shared, took up my time trying to get to the field and was just inappropriate.  Turnover will continue to haunt the Phoenix location as long as this remains unchecked.  I would not recommend working here.

Top Job Titles	Average Salary
Hoa manager 4 salaries reported	$54,875 per year
Community manager 19 salaries reported	$57,211 per year
Driver 2 salaries reported	$17.00 per hour
Head of project management 4 salaries reported	$50,000 per year
Client relations manager 1 salary reported	$67,500 per year

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