sales representative

customer success manager

enterprise account executive

enterprise account manager

account executive

Sprinklr

Sprinklr was founded about 15 years ago, starting in social media Digital Marketing.  In recent years, they added Contact Center as a Service (CCaaS).  Working closely with account teams, implementation professionals, and customer sucess  - collectively we ensured customers were delighted with the implementation in their environment.

The challenge seems to be weak sales pipeline, aggressive executive team, and difficult market conditions.   During the short period with the company, I witnessed 4 layoffs, including the one that impacted my role.   The confusing part was how management after each lay off would talk about strategic investment in the very departures or focuses impacted by the lay off.   The other warning sign that I missed was a sudden departure of several key executives just weeks before the recent layoff which impacted 15% or ~500 associates across all departments.  

CSMs (IC) Don’ts have a way up. You dont get to climb to leadership/team management position from an IC. No program for that in place.

Good place to kickoff customer success career if you wish to pivot. Lots dependant on how much of a clout your skip level has. If you work with right leaders, they’ll ensure your teams are saved from any “re-org”. People who have no experience managing Books have been made sr success, directors just because they held similar positions in other departments. Senseless re-orgs which even directors are not sure about, but they’re betting this will lead to success overall. Highly doubt. Top down approach.

Largely believed that the new CCO is trying to bring in his army of leaders from his old org (where they tasted success) who don’t have much exp in this industry. (Refer to the above point for this to make sense - this largely is the company culture)





At Sprinklr I learned to multi-task, work in a fast paced, ever-changing environment.  A typical day at work was about 4-6 hours (7:30am-1:00pm).  Sprinklr was a telecommute position and had very flexible hours.  There were several different managers for different processes and all were great.  The workplace culture was hard to gauge because you worked from home and rarely got to speak to your counterparts unless it was online.  But, there were great friendships made over the years.  The hardest part of the job was how accounts were always changing and how you might review or classify them could change frequently.  Quickly retraining your process could be challenging.  However, that also kept you on your toes and made it interesting.  The most enjoyable part of my job was making my own hours and it being a telecommute position.

Solid company headed in the right direction. Very ambitious leadership, but doing alot of the right things to get tenured employees out of the start-up mentality and thinking more like a mature technology company.

Most intelligent group of people I've ever had the pleasure of working with. The product is excellent and everyone truly believes in it and each other. It is a fast-paced work environment and the company is growing at an exponential rate so there is a lot of room for career advancement.

Because of how quickly the company is growing you have to keep up with a lot of changes. As long as you are okay with keeping up with latest product releases (which happen weekly) and a fast-paced work environment it's a great place to be.

Being an intern at Sprinklr was a great experience! I learned a lot and had awesome interactions with everyone that worked there. They have a lot of fun activities for their employees. My only complaint is that there are so many changes going on at the high levels of the company, that job security is very up in the air for everyone and especially the interns. I don't think this is a good internship if you are extremely in need of a job.

It's a great place to work because of the people that surround me here. While working really hard to be successful is certainly a requisite, there is an understanding within the team I am on that people come before results. Having started from the very bottom at the company, I can attest that you do have to grind your way through the entry level roles, but if you work hard and have a genuine curiosity upper leaders really take notice and take care of you long term. 

In terms of work culture, management, and growth,  @Sprinklr' is genuinely the best place to work. As a recent new hire, I've felt nothing but supported, and invested in not only by my colleagues but from leadership and management as well.  There isn't a day that goes by that I'm not learning something new, and or I don't look forward to coming into work every day. I'm excited to see what's to come in the future.

Depending on the dept you are working in, and the floor you are working on ( 4th, 5th=lunch via company on Friday's, 7th = Reception, 8th, 9th ) you could be working next to someone in sales on the phone all day, when you are doing quiet work.  Seemed to be lots of growth potential, considering technology is not going anywhere anytime soon.

Sprinklr is a place where you will feel comfortable and enjoy the people you work with. You're surrounded by capable and intelligent people at every turn. Keeping up on industry knowledge is a plus. Success is based on timing so understand clients and new business' timing indications for optimum work satisfaction.

Top Job Titles	Average Salary
Sales representative 3 salaries reported	$65,200 per year
Customer success manager 7 salaries reported	$116,000 per year
Enterprise account executive 6 salaries reported	$86,667 per year
Enterprise account manager 3 salaries reported	$63,533 per year
Account executive 4 salaries reported	$172,500 per year

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