customer support representative

dispatcher

customer service representative

customer care specialist

junior help desk analyst

Star Group LP

I recently left my position at Star Group due to the toxic work environment that prevailed within the organization. I feel compelled to share my experience here, hoping that it serves as a warning to others who may be considering joining this company. One of the most significant issues I encountered during my time at Star Group was the expectation of unpaid additional work (12 hour days, evenings, weekends, Christmas). Management constantly piled on additional work and unrealistic deadlines without providing any compensation or acknowledgment for the extra hours we put in. It was disheartening to see that our efforts were taken for granted, and it created a pervasive feeling of burnout among employees. Furthermore, the office culture fostered an environment of toxic gossip and backstabbing. Instead of promoting collaboration and mutual respect, coworkers would engage in frequent gossip sessions, spreading rumors and malicious talk about their colleagues. It was incredibly unprofessional and created a tense and hostile atmosphere in the workplace. I witnessed firsthand the negative impact this gossip had on team dynamics and productivity. Instead of working together to achieve common goals, employees were constantly on guard, suspicious of their coworkers' motives. This toxic environment not only affected morale but also hindered the overall performance of the team. Attempts to address these issues with management were met with indifference and deflection. The company seemed more interested in maintaining the status quo than in addressing the underlying problems. It was evident that employee well-being and a healthy work environment were not a priority for them. In conclusion, I would strongly caution anyone considering a position at Star Group to think twice. The prevalence of unpaid additional work and the toxic gossip culture make it an incredibly unhealthy and demoralizing place to work. I believe that individuals deserve to work in an environment that values their contributions and fosters a positive and respectful atmosphere.

I was a TSM working for a RSM for over 2 years.  I took a sales territory from #119 of 129 to #7 in the company.  My base was $22,500. I made over $65k in commission/yr..  Year 3 my territory was cut in half due to exceeding the $65k/yr CAP for this position.  RSM very jealous of my performance.  Threat to replace him.  RSM was so scared of losing position that he/she constantly micromanaged every aspect of my sales performance along with other TSM'S in the region..  I joined Star LP with 18+ years of outside sales experience, new business development.  I learned the propane/oil industry in 60 days, primarily on my own (no formal training program after 4 weeks) and opened 670 new oil accounts and 590 propane accounts over a 2 year period +61% over plan.  Would not lose 45% of my income with a family to support.  Would not be micromanaged to satisfy the needs of a paranoid RSM looking for reasons to justify the income/territory reduction.  My RSM had 20 years at Star LP with only 3 in outside sales.  Hw was not qualified to manage performers who exceeded his sales talents when in the end would have benefited all parties involved.  I recommend this position for entry level individuals only who seek 2-3 sales experience - once you have achieved this experience GET OUT ASAP!  Sadly, middle managers and regional branch managers were petrified over having to discipline minorities in any way even when their blatant company violations caused the loss of multilpe new customers on a monthly basis..  AA was out of control and discrimination against experienced and older employees existed daily.

I was a sales rep. Typical day there was come into the office 100 calls waiting, 80% of them customer service.  Customers would to speak to sales first then get transferred to customer service.  Since customer service did not have enough representatives, customers would hang up after being on hold for a hour and call back going through cycle again but now angrier.  The company had terrible communication.  I was fine with doing mandatory overtime (which means you have to work 13 out of 14 days)  but then they would also ask you if you come in early or stay late and if you said no there was retaliation.   Half hour lunch breaks everyday.  If you make a sale, as long as that person is customer their your responsibilty. So if the customer sees prices have gone down, you will receive alot calls from people saying deceived them. Oh the worst part was, since your selling home heating which generally found in older homes, you will  get a lot phone calls from people wondering why your ripping off their 90 year parents. Which they were because the longer you have oil in your home the more you pay.  The current prices of oil are considered an introductory rate.  Star group is a collection of oil companies.  When people call around to different oil companies for prices, they don’t realize they're calling same company.  Since they're so few people working there, you will speak to the same person you just to spoke with representing a different company. Sometimes you have to disguise your voice. If there is blizzard good luck.  Customer service closes at 5pm while sales stays open til 8pm.  I could go on. The pay is what they it is. It's decent,  payday every Thursday which was nice. I didn't think it was worth it.

Such a bad experience working with this company at first it started out pretty OK the training was overwhelming but the trainer was very helpful she did at times get frustrated if you did not answer correctly. Once making it into what they call the nesting area is OK they are helpful for the most part but do not ask for time off or get sick it is the worst place to work at if God forbid anything was to happen as a family emergency they basically tell you to pick your job or your family does it or you can be fired. mandatory overtime they monitor your bathroom breaks they monitor your social media they monitor how long you go on lunch they monitor the queue. Some of the CT A’s are nice but some are extremely mean and rude the company swears by empathy and stand on it when it comes to the customer but when it comes to the employee they have no empathy nine what so ever. They are constantly hiring because I am sure people are constantly quitting if I was someone considering this job I will say look elsewhere too much mandatory overtime no room really to grow. They lie about working hybrid you’re not offered to work hybrid unless you have been there at least two years so please make sure that is something that is truthful after you are on the floor because you will not be able to work hybrid at all for at least two years. The offer states it’s a hybrid remote position but is not.

U r not paid for your lunch hour which is old school pre-union behavior.  Also, if u r sick after a holiday and I mean bed ridden hospital note sick, u will not get paid for the holiday.  Management does not want u to grow or learn.  Hours can go by either no phone calls to answer in the summer and u have nothing to do. U beg and ask for work but nothing is given to u.   U r not allowed to grow or learn new things.  Very little or no training at all.  Can be very petty.  Meaning some people r corrected and criticized for doing something and other people r praised for doing the same thing. It’s all about who is a fav.  They do care about customers tho and make every effort to retain and gain. This is not a place to stay long term.  They make u feel like an outsider who doesn’t belong if u r not in the fav circle.  It’s degrading to a degree.   The techs have more rights bc they r union.   It’s a job it could pay better and benefits r really good.  If u can handle obnoxious office politics and being reminded of your place there and basically handicapped to learning then this is a great place. Benefits r really good and they r good to their customers which is rare in today’s world

Long hours, mandatory overtime that they lie to you about in the interview, wishy washy communication from management, poor covid procedure enforcement for exposures and quarantining AND wearing a mask at your desk throughout the day, lack of empathy from management, no flexibility in your schedule after you choose it fresh out of training, no work to life balance at all. Customer base is either apathetic or foaming at the mouth and no in between because there is huge lack of to no communication at all between departments to ensure quality control and customer satisfaction, plus management is angrier about you straight up telling the customer they're wrong or standing up for yourself after 10 minutes of being cursed out than they are that 1 in 5 calls will be a customer screaming at you for something you have 0 control over. Great job if you have nothing to live for and just want to talk to elderly people all day. 

Most employees give 4 hours of work and 4 hours of inattentiveness.
Not enough interest by employees to expand and build the company in all sections pertaining to growth and profit.
Operating on a daily schedule with minimal vision for the future.
Co-workers are great but needs management leadership to set examples to increase productivity.
Some jobs are difficult and present a challenge that should be addressed by an employee who is looking for a career and not just a paycheck.
enjoyable part of the job is reflection on what you have accomplished and what you look forward to accomplishing tomorrow.
Be a shark in the tank and challenge the leader professionally. That is how you will advance.  To be a leader or follower is your choice!
If you are satisfied where you are, just do a good job! If you want to advance, Do a little better than you have, dress a little better than you have to.  Good Luck!

The worst work environment. Underpaid, overworked, manipulative management and toxic coworkers who throw you under the bus any chance they can. Leadership that insults you freely on the floor. They preach empathy and don’t have an ounce of it for the employees. They stalk your social media profiles. Invade your privacy left and right. HR violations/issues never get escalated past management. Everyone has slept with each other to move up. You’re interrogated when you call out /leave early so forget having a personal/family emergency ever. Bathroom breaks are monitored and they lie about what available PTO you have so you just work until you’re dead. If you want mental health issues and awful pay then work here at your own risk.

The inside sales department is a very fast paced work environment. managing your time and activities properly will make you a lot of money through the opportunities that come your way. There's always support to help you achieve big from the management team. The hardest part of the job is dealing with irate customers but supervisors are always available to assist in finding a resolution. It's a good place to work and helping people to resolve their heating and cooling needs can be very fulfilling and satisfying especially when customers show their appreciation

Making sure you get commissions for thr month and sell service agreements and schedule chimney inspections with a third party provider certainly increases your paycheck significantly. I would say that was the only great thing about this job.

Communication amongst supervisors, team leaders and managers were absolutely horrible. 
Not knowing who, what, or why was in a bad mood or going to over react over a mistake was very stressful. 

Work life balance from October through April doesnt exist. Youre not even "allowed" to schedule vacation time.

Top Job Titles	Average Salary
Customer support representative 120 salaries reported	$19.52 per hour
Dispatcher 59 salaries reported	$19.08 per hour
Customer service representative 2 salaries reported	$18,940 per year
Customer care specialist 7 salaries reported	$20.00 per hour
Junior help desk analyst 24 salaries reported	$23.50 per hour

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