medical records clerk

records specialist

document specialist

Stat-Informatic-Solutions

If I could give this company negative stars, I would.
Don't be fooled. On paper, this company seems totally legit. But they wouldn't care if you lived or died, and thats the cold hard truth. I think they forgot that there are actual human beings working for them. But before I get too ahead of myself, I'm just gonna cut to the chase and list everything that forced me to walk out on them.

1.)  Amount of Travel
At my interview, they made it seem like I would be traveling a few days here and there, sometimes a full week, but that I'd be home a good amount of the time. NOPE! If you're paying rent and considering this traveling position, you might want to consider just moving your belongings into a storage unit. It's not like you'd ever be home anyways, and it would be much cheaper!

2.) Lack of Notice for Travel
On top of traveling nearly 100% of the time, they don't even have the decency to give you a heads up! Sometimes things happen unexpectedly, which is understandable. But I'm sorry, if you need me to cover somewhere, far away, for 1-2 WEEKS, a little heads up would be nice! Not ONE day's notice. Or worse, a few HOURS! There's this handy little thing called a SCHEDULE that they could update. Send an email, text, call.. anything. Not make me waste over half my weekend canceling personal plans, renting a car, booking a hotel and traveling because I had no idea I was supposed to be 500 miles away the next morning! And I probably would have overlooked it... had it not happened to me 3 TIMES within my first 90 days!

3.) No Training
I wasn't new to the line of work, but I was very new to the company, and to the facility that I was working at when they decided to have me cover there for an entire MONTH, by myself, without any training. All I needed was someone to explain the process. A quick list of tasks, so I could get a work flow going, and I was willing to figure out the rest. I just needed to know what my responsibilities were, besides the obvious.  And not to be ignored me when I asked for help. And not to be given 100 other things to do on top of the things I already didn't have enough time for.

Why I left?

I reached out to multiple managers, the department director, and the trainer for help. After multiple kindly worded emails stating that I was completely overwhelmed, and considering leaving, someone did finally come by to help. And they spent almost the entire time in the hallway on the phone, not helping me.
So then I reached out to HR, and it went from there. The stress was taking a huge toll on me, and after explaining that I was physically and mentally unable to keep covering there, they asked me to stay and deal with it for another few weeks. It was at that point that I lost my mind. It wasn't my fault that I was the only person able to cover, and their response was completely unacceptable.
Maybe if they replaced all of the management in the Orlando location, this company would stand a chance of a good reputation. But the fact that I watched multiple people come and go so quick, tells me that the higher-ups are aware, but don't really care.

All in all, don't waste your time.

We’ve come a long way and the changes that are happening right now are great and it’s going to get better.  There is a new supervisor who is doing a great job for the ROI team with the exception of our team lead that came from another state and has no clue what’s going on with our dept., never greets anyone, unprofessional, constantly starting rumors with some of her team members, ALWAYS out for whatever reason especially within her first 90 days probationary period, but first one in the clock to punch out, tries to correct invoices for her team members and makes it even worse. Continues to pass the buck by sending us emails to do her job, she doesn’t want to handle any calls when asked for supervisor or a team lead (what kind of leader is she?) No communication only when it’s time to dictate what facility you need to work on or the toilets are a mess. 

Let’s talk about the TRAINER; she has been here over 3 years has worked pretty much throughout all of the depts or helps out where they need her, she spends a week or two training all employees and when they don’t seem to be productive she retrains them, yes there has been occasions when they are pulled out from training to help out with our needs and may not have finished training but if you love your job and your wanting to learn mote then take the initiative to ask her for additional training and she will train you, if you don’t take the initiative then don’t complain about the trainer not doing her job. There is a reason why she’s the trainer, you have current employees trying to train their way not by the BOOK, that’s why there is inconsistency with the way everyone does their work. We have a new team lead that has been employed there for quite a while and is doing a great job, she should have been the REAL team lead long time ago.  Finally we have a great new customer service team that is handling all of our calls there is hardly no phone calls that are going to voicemail.  I would say we NOW have a great support team starting with our owners, VP’s, supervisors and one new team lead and can’t leave out the wonderful trainer we have who really knows what she’s training. If you don’t like our company then go, don’t worry about giving your two week notice people like you we don’t need here bringing down the rest of our great workers. Just want to say I Love my STAT Informatic Solutions. Great successful company to work for.

Spent sometime working for this company. The only thing consistant is the it's inconsistencies with policy and procedures. Preached not practiced! It doesnt matter how much work to put out or knowlegde you gain, if upper, upper managment wants you out. You will be out! Advancement is praised but who wants to grow with a company that fires you as soon as you are promoted? I have had over 13 people as my "Manager/ or who to report to" come and go! This company and their HR department is corrupt! Who they encourage you to reach out to is not who you want to speak to if you have a real issue of being disrepected by upper management. Take the time and look up the HR department in the state of WI. There is a higher chance of your issues really being listened to and acted on. Being belittled and talked to like you are dirt is normal coming from a VP! The upper management all started with the company because they came from "THE SAME WORLD" so if you didnt come from that world dont expect to go that far. It's unfortunate the company is seperated and operated by 2 different worlds! You may have the same question but trust you will get 2, 3 different answers. Be very vocal when it comes to your pay! You might get stuck training someone who is getting paid more than you SAME POSITION AND PAST EXPERIENCE. Depending on who you are you may get away with things. I have wittnessed Managers/ Supervisors from the ROI DEPT. utiltize the companies computer looking up shoe sales. But nothing is done. Also you will not get the same support from all Supervisors and Mangers! They do not all know they same things nor work at the same pace! Projects are "dumped" on you from separate departments at any given time and exspected to be completed before your daily duties and you leave for the day. NOT WORTH THE HEADACHES AND DEDICATION!

What is the best part of working at the company?
I’ve had the opportunity to work with a highly dedicated and collaborative team. The company fosters a culture of accountability, open communication, and continuous growth. Leadership is supportive and empowers teams to succeed, making it a rewarding environment to lead and develop others.

What is the most stressful part about working at the company?
The most challenging part of the role is balancing the needs of multiple sites while ensuring consistent performance and support across teams. However, leadership provides the tools and collaboration needed to navigate these challenges successfully.

What is the work environment and culture like at the company?
The culture encourages collaboration and problem-solving while maintaining high standards of performance. Leadership is approachable, and there’s an emphasis on supporting employees to grow and succeed. Overall, it’s a professional environment where teamwork and operational excellence are valued.

What is a typical day like for you at the company?
A typical day involves overseeing operations across multiple sites, supporting site leaders, and ensuring that teams have the resources they need to meet their goals. I spend time reviewing performance metrics, coordinating with leadership on strategic initiatives, and addressing any challenges that arise. No two days are exactly the same, which keeps the role engaging and allows me to make a meaningful impact on the organization.

Most of those I worked with are wonderful people who like their jobs and are good at it and some that are great at it. I loved my job at STAT (and I was good at it). I believe in the company and the owners vision for the company to this day.
My disappointments along with my ambition and desire for more than what they could have or were willing to offer led me to leave. When you don't have challenges and learning within a job in spite of one practically begging to learn the company, it becomes stagnant and leads to employees being unhappy which in turn effects the employees quality of work. I became very unhappy and very, very discouraged with the way things were going and didn't see any attempts of correction to issues that needed to be addressed.
The lack of respect from management for employees was extremely disappointing, unprofessional, and inappropriate.
The compensation is not set up for any kind of differential in pay according to knowledge, skills, or seniority, that you have mastered, everyone gets the same pay unless you hold a title of something.
There is a very visible difference between the management favorites and other employees. Opportunities for advancement are not offered to current employees or promoting from within the company. There was no acknowledgement to the employees in any way for a job well done, not even the words "good job". There is no on-site HR department to handle any issues.

This company is strictly 2nd/3rd shift which means the workday starts around 6pm for some and midnight for others. There is NO shift differential for these positions and the pay is only slightly above minimum wage.

You have to be very detail-oriented and have good eye scan skills. The office manager is lovely but the shift supervisor was combative in a passive-aggressive way and NOBODY likes her.

The employees are all female but for the most part everyone gets along. Some people, however, do not pull their weight as far as volume is concerned but because of the fast and vast turnover, no one says anything to them.

The most difficult part of the job was trying to get your 40 hours in. The work contract states that your hours are as work volume demands which means that if there is only a small turnover from the hospitals (whose records we scan), you may only work 3 hours that day. Also, the work tends to be feast or famine: you may only work 3 hours or it may turn into a 12 hour shift. Compensation is not adequate.

Started working and was told it would be full time *it’s basically as needed*. The women that work in the same area are driven by drama and rude. I wear headphones all day and either listen to music or watch random things so I’m not apart of it. You get hardly any direction. If it wasn’t for the individual who took the time to train me *when she didn’t have to* I would have been completely lost. When I asked if there were training manuals I was told “ No, we have a binder you can look at but it hasn’t been updated in years” then I was told how I messed up literally my first day here with no training. The “Director” that is here complains about you but won’t ask you if you are lost or need help. The times I did ask her for help she misdirected me and told me it wasn’t something I can do when in fact it was something I was supposed to do. When I asked her for help she brushed me off and made me feel stupid that I didn’t know how to already do it. I’m glad I was able to find another job because this one has no room for advancement. I’m not the type of person who likes to sit around and be lazy to get hours. I’m a hard worker who likes to learn and grow and this is not that type of position.

Management is so poor the place can’t function to fulfill client requirements. It’s filthy dirty from head wall to wall! Highly unorganized and there is is no one who fully knows the job requirements in order to train the job properly. Management does nothing but play the blame game and blatantly lie about work being done. In fact, management will go so far as to lie and throw someone under the bus all the while knowing it was them who created the problem. Management is highly unqualified and I use that expression because it’s not hard to run if you have any type of management skills. They have normal every day work rules in thought but they themselves do not implement them at all. Such as using their cells phones while working which is against the HIPPA ACT for security and confidentiality reasons or taking longer breaks than they should, unprofessionalism, using vulgar language, or talking down to people! Management makes all the errors and the employees get the backlash! That’s the STAT way! It’s not worth your time and if you seek it as a main source of income, it by far is definitely not worth the change they pay you!!!!

Since I have been working at stat I've seen people come and go they don't even last a week there  and it's due to the heavy workload and low pay not to mention the late nights and early hours coming to work at a place where the outside environment is dark and near woods where it's not enough light and it's alot of females working there with no security. The management(ALL) will come in and don't even make you feel welcome. I don't know why they have PTO cause if you request it it gets denied and when you take it off anyway they take it from you and give you a point which is soooo ridiculous. The point system is ridiculous and not reasonable at all they need to go back to the drawing board about the policies they have in place and provide a training class for management(ALL) on how to treat people especially ADULTS and realize that they are managing ADULTS AND NOT CHILDREN. The only time I've seen management smile is when the owners come in and they start being phony and making sure things are clean like the stank bathrooms that's full of gnats or that tiny  breakroom that's full of gnats bottom line if you want to be miserable and work hard for low pay and come to a place where you have to run in the building from the dark  parking lot then apply here

Dear Stat Imaging, do you guys have any interest in how you're individual hubs operate? If so it would be nice for you to show it. You've got a hub in Naples, where manager and supervisor work so scarcely it's almost as if they don't exist. How can a manager give evaluations when she doesn't even know how her employees are doing or what they know how to do. She is absolutely clueless. There is major favortism, the superior's friends get away with whatever they please, get to obtain their hours when no one else is allowed to, sitting their recounting their work for long periods of time just to collect more hours, leaving premisis on their 15 minute breaks without clocking out, get to go back and forth to indexing and prepping as they please to obtain their hours, yet no one else is able to. Which everyone would have their hours if the manager was present once in a while to see how business is going, but no she hires people when it's slow so that the employees are getting about 5 hours of work a day. There are extreme issues at this hub, and many complaints have been made with no action taken. It might be a good idea to do a thorough investigation before it gets recorded and released publicly.

Top Job Titles	Average Salary
Medical records clerk 2 salaries reported	$25.00 per hour
Records specialist 1 salary reported	$17.50 per hour
Document specialist 1 salary reported	$11.50 per hour

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