correctional officer

registered nurse - medical / surgical

registered nurse

sterile processing technician

public safety officer

State of Maryland

My typical day in the office is centered on providing our customers with good product in terms of the services I provide by assuring system confidentiality, integrity and availability by reviewing control in place for adequacy, and identifying as early as possible vulnerabilities and threat and proactively deal with it through state of the art audit tools. Overtime, I have learned about protecting critical information systems infrastructure by reviewing and strengthening physical and logical access controls, change management, and review of IT operations like backup and recovery of data, job scheduling and general incident cause analysis method (ICAM).  Being a part of IT management, we assure management by ensuring that the production environment comply with appropriate rules and regulation especially that of FISMA, HIPAA and other regulatory bodies.
I am a team player who believes in getting a project done before or by deadline and carries along my colleagues in achieving just that.
By this, we develop a friendly environment where co-workers give their best because we believe the greatest asset/resource our company has is her human resource -staff.
The hardest part of the job is the challenge posed my emerging technology such as cloud computing and other form of wireless computing which carries with it enormous risk exposure that requires a lot of training and re-training of staff in order to be on the top of the game. Vulnerabilities and threats in such environment are being exploited by hackers and even internal staff. 
The most enjoyable part of the job is to see the controls put in place producing the desired effect of securing access points in our network and even strengthening our access control to our various information assets.

I was employed by the State of Maryland as a Contingent II Contract employee for University of Maryland University College. A typical day at work involved me logging onto a multi-line telephone and computer, setting up my station to receive inquiries about UMUC via telephone and mail from students. Our management was in charge of tracking the quality of service that we provided to students, and would review the information with us on a weekly basis, highlighting our accomplishments while giving us tips on how to turn our weaknesses into strengths. For quite sometime the atmosphere was great, we would have potlucks, celebrate birthdays, and really work towards building a comfortable atmosphere for general staff and managers to build a great rapport. Unfortunately, that energy changed, which gave way to the hardest part of my job, when the decision was made to combine the department, New Student Advising with other departments. During the shift, there were many changes that came about, and that weren't communicated in an effective and efficient manner. Many times, New Student advisors were left on their own to work through the challenges of having to deal with brand new management as well as a new leadership style, which was more individualistic on the part of the manager and supervisors than it was group or team oriented. My contract ended soon after the change occurred. The most enjoyable parts of my job were:
1. helping students find clarity when it came to their short and long term educational goals.
2. Working in a team.
3. The potlucks, awards ceremonies, and getting recognition for providing students with outstanding service.
4. Benefits 
Overall I had a good experience working for the State of Maryland at UMUC.

You do work 8-12 hours per day while having a direct supervisor and a department supervisor. If your supervisor is bad or doesn't jell with you, it's going to be hard for you. If you and your supervisor aren't on the same level by Day 5, request another supervisor to oversee you.  No matter the circumstance you MUST always be on time despite weather conditions which also effect and cause the other staff not arriving on time. You MUST also always leave on time.

 If you do not ask lots of questions, even if you have no questions because the topic or information was explained in a clear manner, they will think something is wrong with you. My supervisor asked roundabout and weirdly worded questions which resulted in miscommunication of information in that they thought I did not know the information. It was further cleared up with Department supervisor asked clear and concise questions. They will observe how you interact with patients and despite how normal the behavior of said patient may seem they will always direct it towards the patient's diagnosis. Does not matter the topic or content of the conversation.  

You will receive minimum training to protect yourself from the violence involved with working with this population. Springfield Hospital Center will try to stick you with the bill for medical services even if they are responsible for the bill occurring. Make sure you keep documentation clarifying that billing occurred because of the actions of Springfield Hospital Center. They will attempt to say it's not authorized and they will try to say they informed you of "policy" which is just them saying they won't pay for it. Your first 2 checks will be mailed to the address you have on file. 

I got employed into the Department of Public Safety and corrections service in April 2008, before then i had worked as a security supervisor for two leading security provider company(s) in Maryland and District of Columbia.
being a corrections has actulally given me a different outlook at life, i see grown men and youth been incarceration: one minute you're enjoying your freedom, and if you fall on the other side of the law you loose that freedom. Most of the inmates due to the stress of been confined to prison, develop mental instability, some commit suicide, self inflicting pain on themselves, and they begin their unending road to mental medication, which is very difficult to discontinue.
I work with equally good officers at the jessup facility, i am a member of the DPSCS Honor Guard.
one of the highlight of my work experience was saving an inmate who had tied a rope round his neck and was going to kill himself.
The officer in charge of the tier, called a code and i was one of the first responding officer at the scene, i entered the man's cell put myself under his weight and lifted him up when another officer cut him down. if we had been few minutes longer, we would have lost him.
mentally challenged inmate have different personality traits, there are days when the inmate is agitated and violent and aggressive, but other days they want to talk, and share their past.
so one has to know when and how to approach the different stages or personality.
on other days, we try to seperate fights, mostly gang related.
And on a lighter mood , the officers get together to play soccer, and some ping pong.

My job duties include courteously and efficiently greeting and attending to calls from retirees who are receiving or inquiring about pension benefit. My background in customer service has helped me in providing high quality customer service. 
I receive and vet calls in a competent and professional manner. I always try to put myself in the customers' shoes. First of all I keep in mind that a lot of my customers are retirees whose sole source of income is the pension that they are receiving from PBGC. Putting myself in their situation helps me understand some of their anxiety and therefore, I am better able to calm them down.
In addition to the retirees, I have internal customers who depend on me to support them in completing their job. Over the years I have made a commitment to learn my customers' work style and do what I can to stay one step of them while providing my support.

Some of the things I do remain reputable are:
•	Taking accurate messages and dispatching via email and voice messaging promptly and efficiently.
•	Returning phone calls by the next business day
•	Letting the customer know when I will get back to him/her with a response
•	Ensuring that the corporate environment is maintained in the reception area.
•	Providing a quality word processing and administration support service by: word processing of draft correspondence, reports and confidential correspondence when required.
•	Undertaking any other duties, as directed, within capabilities, in order to contribute to the smooth running of activities of PBGC, in addition to those stated above should and as the need arises.


 Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients.
    Promotes patient's independence by establishing patient care goals; teaching patient, friends, and family to understand condition, medications, and self-care skills; answering questions.
    Assures quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments
    Resolves patient problems and needs by utilizing multidisciplinary team strategies.
    Maintains safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnel.
    Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
    Documents patient care services by charting in patient and department records..
    Maintains patient confidence and protects operations by keeping information confidential.
  Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
    Contributes to team effort by accomplishing related results as needed.


Typical day for most officers should be 8 hours, but often get mandatory for another 8 hours.  Institutions are understaffed and not safe for staff or inmate. Yes, the schedules are fully staffed, but it is with the staff that have already worked an 8 hour shift.  A lot of these staff members are working 80 hours + 80 hours of OT in a two week period.  Of course the DOC will say it is not, but take it from someone that was through it , the head people lie, lie, lie.  The top people running the DOC have no clue what they are doing and have run it into the ground.  Not willing to accept or implement positive changes made by the people that work the tiers.  If they don't like what you say, they are vindictive and will take it out on you.  With the discipline measures recently changed for inmates, there are no corrective tools for staff to use to ensure that the inmates follow the rules.  Pay raises have been locked out for many years.  Was promised when I was hired that as long as my evaluations where good, I would receive a raise.  Over the 20 years there, did not get half of those raises and my evaluations where always good.  Promotions under current administration are far and few, with the institutions loosing good supervisors and not getting filled.  Biggest reason for both staff and supervisors leaving is that they are tired of way they have been treated by management and the ineptitude of their leadership.  When you get treated worse than the individuals that you are put in charge to watch, it is no wonder no one wants to work for the MD DOC.

What is the best part of working at the company?
State of MD : Board of Elections
Working around politicians and everyday citizens.  It is rewarding to have a lot of experience in the field because sometimes conflict presents itself amongst new chief judges and election judges and quickly you can make a positive difference. 

What is the most stressful part about working at the company?
Our state agency has undergone numerous state required changes. It's only a stressful environment if you let it become one. Perhaps the training sites are located in different environments and we have different leaders to train but the stress level presents itself in the real setting environment.  Somethings may have been trained one way but quite different in a real scenario. We remain flexible!

What is the work environment and culture like at the company?
The work environment and culture is busy but remains focused, polished and professional no matter what the age group is present.

What is a typical day like for you at the company?
A typical Day is described by: adjusting yourself traveling to get to the assigned location site as the wee hours of the morning is when we are expected to arrive. Bringing your newest book of instructions.
*using your checklist
*getting your debriefing from the assigned leaders i.e., Chief judges
*bringing necessary personal items to remain throughout a very long day
*be cheerful, professional, polish and bring your A game for a productive voting day..

The agency was like a family unit because everyone endured the same work load with different demands from day to day. I would take 10 minute walks around the building to reduce the stress and anxiety from the demands of the job. I learned to take my breaks daily to give myself a chance to regroup and to maintain my humble spirit toward my coworkers and providers .The work culture was family oriented and we took time to talk about our individual experiences and received feedback from our peers.The hardest part of the job was to keep a steady pace to ensure that all task were completed by the end of the work day.A typical day was sometimes very fast pace regarding the protection of vulnerable children needing a safe an emergency safe environment.The most enjoyable part of the job was that we never felt alone because we were great team players and assisted one another in a time of need.I retired because I wanted a change in my work experiences but I am looking forward to re-enter the workforce full time for another ten years. What I liked about the job was that you were protected by a union and you had excellent health benefits and days off with pay.What I disliked was that i felt we were under staffed for the position at hand.

The department of Juvenile Service is a good company to work for. You get paid holidays as well as personal , sick, and annual leave benefits. You are so allowed to earn compensatory time. This job also allow you promotional opportunities. The company also have other benefits such as medical  and dental insurance. I would definitely recommend this company for a working parent.

A typical day at work entails making sure I have a good staff ratio for the number of youth on each cottage. Making on the spot decisions that includes the best safe and secure decision for the staff, clients and the community. I learned not to personalize my decisions or the decisions of my superiors.   Management includes guidance, budgeting, empathy sympathy and great leadership skills. My co-workers are my on the job family and our relationship is just like my biological family , some days are great and we get along very well and other days there are some struggles. The hardest part of the job is making sure I treat everyone the same and not show any favoritism as there are some people you like more than others, but you want to be professional at all times. The most enjoyable part of the job is when I feel I have reached a youth or when I see them smile about an accomplishment they have made.

Top Job Titles	Average Salary
Correctional officer 27 salaries reported	$55,213 per year
Registered nurse - medical / surgical 1 salary reported	$62.00 per hour
Registered nurse 7 salaries reported	$63.50 per hour
Sterile processing technician 1 salary reported	$30.50 per hour
Public safety officer 8 salaries reported	$63,295 per year

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