sales coordinator

logistics coordinator

broker

sales manager

operations associate

Steam Logistics

A typical day depends on your book of business. Like most logistics roles, there is rarely a predictable agenda, and expectations can feel unclear unless you have a manager who provides consistent guidance. Upper leadership often measures productivity by screen time, which creates pressure throughout the day.

I learned that the company culture relies heavily on internal groups and social circles. If you are not part of those circles, it can be difficult to feel included or supported.

The overall culture has declined over time. After losing the person who previously shaped the company’s culture, there has not been a clear plan to rebuild it. Communication can become strained if leadership believes you are considering other opportunities, which contributes to a tense work environment. Policy changes, such as dress code enforcement, were applied broadly instead of addressing issues directly, and enforcement was inconsistent across teams.

Management quality varies depending on the team you join. Some leaders are hands‑on, supportive, and willing to work alongside their teams. Others are frequently unavailable or disengaged, which creates uneven workloads and frustration. Pay structure is below market, and the commission model requires a high profit threshold before earnings become meaningful. Employees are also responsible for parking costs unless they live close enough to walk.

Many people say the hardest part of the job is the sales cycle, but in practice the biggest challenges come from navigating leadership expectations and responsibilities that fall outside your role. The most enjoyable part of the job is connecting with the few coworkers who make the day better and stepping away for lunch or at the end of the day.

During my time at Steam, I found that the management team struggled to clearly communicate the goals and objectives of the organization. There were instances where expectations were not clearly defined, leading to confusion among the team members. It would have been more effective if the management could provide more direct and explicit guidance, ensuring that everyone understands what is expected of them.

Clear and concise goal-setting is crucial for fostering a productive and cohesive work environment. When objectives are ambiguous or poorly communicated, it can create uncertainty and hinder progress. By enhancing the clarity of goals and expectations, the management team at Steam can help employees align their efforts towards achieving the desired outcomes.

I believe that with improved communication and more direct guidance, Steam has the potential to enhance overall productivity and employee satisfaction. Providing clearer objectives and explicitly outlining the steps to achieve them would greatly benefit both the individual employees and the company as a whole.

Overall, I appreciate the opportunities I had at Steam , but I hope that the management team takes this feedback constructively and works towards refining their approach to goal clarity and direct communication. By doing so, I believe they can create a more focused and motivated work environment.

I was with Steam a little over 5 years and was in Domestic sales.  During that time, I saw a lot of changes in the company, but that's normal for a company that was only founded in 2012.  Being a broker isn't easy, but if you are willing to put in the work, the uncapped commission can be EXTREMELY rewarding.  Was I happy with everything all of the time?  No, but that is the case in any job setting.  I am slightly older than the majority of the people with whom I worked and therefore understood just how good I had it there.  The executive leadership are strongly committed to the culture of the company and always made themselves available.  That, in and of itself, isn't something you see in many companies.  The extremely laid-back vibe of Steam was something I hadn't experienced before, and I found it to be very refreshing.  There will always be people who complain, but I feel a great many of the complaints against Steam come from a younger group of employees who don't have a lot of work experience upon which they can make judgements/complaints.  
At the end of the day, had I not moved out of state for familial reasons, I would still be at Steam.   

The job overall is great honestly. 

Let’s start with some pros. The culture is so lively and exciting and sort makes you want to be there at first. There’s overhead music, office is comfortable, there’s a really nice rooftop area, I loved it. As a Drayage Operator, I could say that my team was awesome. 9.5 out of 10 for sure. Everyone was helping everyone. You’re encouraged to reach out to the team when you’ve got free time and offer assistance. They don’t let you sink, they don’t leave you alone for too long and everyone is encouraged to always aim to be better.

Now for the cons.  The culture looks great, but interacting with other departments was kind of rocky. They have training and expectations that kind of clashed with how we did things in my department and it caused a LOT of issues regarding service and data accuracy. Another thing is how unforgiving the company can be. There are a lot of variables that arise in the logistics field and sometimes the odds are stacked against. Can’t be helped usually. And when something goes wrong… someone has to take responsibility. Even if no one was at fault someone’s gotta be held responsible and these marks will follow you your entire career there.

If you asked me if I liked working at Steam a few years ago, I would have said no. It's filled with a bunch of dudes and felt like a frat house, but there has been a huge culture change at work. I'm proud to be there now. The leadership team has worked hard to build trust and an inclusive environment. Our CEO truly cares about each individual that works at Steam, and a culture team has been developed with a sole purpose of building a better work culture. From day one, you are expected to work hard and learn quickly. Working on the international side can be difficult to grasp as there is so much to learn. The most difficult part of the job is finding a rhythm and learning how to truly multi-task. The best part are most coworkers. I truly enjoy working alongside some great people. I believe Steam has a long way to go though on the work/balance part. It's an international business, so you are receiving emails from people all around the world at different times. It's a badge of honor for some people to work late. I feel that needs to change.

My experience with Steam Logistics was a complete waste of time due to their bait-and-switch hiring tactics and lack of transparency. I was offered a compensation package that aligned with my experience, and after turning down multiple other opportunities and completing onboarding, they suddenly changed the salary and commission structure. When questioned, I was given vague responses like ‘higher-ups didn’t approve’ with no real written explanation. This last-minute change cost me two weeks of lost job opportunities and out-of-pocket expenses, including a deposit on an apartment based on the promised salary.

If this is how they treat candidates before they even start, I can only imagine how they operate internally. If you’re considering a role here, get everything in writing and assume nothing is guaranteed until you receive your first paycheck. A company that lacks integrity in the hiring process will likely show the same disregard for employees. Proceed with caution.

Steam truly does the smoke and mirrors routine with new hires.  All the talk of “the sky is the limit” as far as your compensation goes may be true theoretically but in practice, this is mostly unattainable.  The leadership loves to taut their Access America stories and push these tactics on current employees.  This basically sum up to “pick up the phone and cold call!”  A real Wolf of Wall Street vibe.  Not to mention the unrealistic expectations of new employees despite the lack of training.  If you are a fast learner, you can learn industry lingo here then wait until they offer you cash to quit. (They do this from time to time, a way of saving the company money by avoiding layoffs and obligations to pay severance and benefits.) Take your talents elsewhere where you can excel without the fear of being terminated for little reason without any prior discussion.  Ironically, Steam has led the charge on non-competes for new hires which is hilarious as terminated employees take their customer to other brokerages. 

Higher management will micromanage you into the ground and they will look for any excuse right now to get rid of people, but they will assure you they aren’t trying to do layoffs (they are).
This place was great at the start before everyone moved to HQ, and they make you feel like it’s a flawless organization during the interview but it is far from it when you break it down. It has become yet another company falling victim to turning from small business mindset to corporate rules and an HR nightmare.
Also a lot of shady business practices going on from high level people.

I recommend seeking a position at a different brokerage in town.

Everything about this company I love. 
The only CONs I can think of is that managers are promoted based on the revenue they’re bringing in. Not the hard work they’re putting in, Nd not their ability to lead a team. Even if you’re actively landing customers and moving freight, I’d your margin isn’t high enough you won’t be made a manager. They make people managers who have honestly no business managing a team; solely based on their revenue brought in. This can make things a little complicated when you have a manager who has no people skills (besides effective sales skills and effective negotiation skills), and doesn’t know how to properly manage a team or teach them how to grow. They end up solely focused on their money instead of helping you learn to be better. NOT ALL MANAGERS!!!!! SOME ARE ABSOLUTELY AMAZING! But depends on the luck of the draw.

What started off as a great company, has turned completely upside down. Terrible management, someone only gets promoted based off what they are bringing in for the company. Not a single training class since the first week, which was promised on the first day. Higher ups send the same email about landing business while they huddle up and talk all day long and do nothing to help matters. When going to upper management with issues and how to solve them, they will turn it on you and tell you that you are the issue. Also, we are expected to talk carriers pricing down to where nobody is making money but Steam. Steam sounds great on paper, but once you know how they run, you will run as well.

Top Job Titles	Average Salary
Sales coordinator 7 salaries reported	$41,429 per year
Logistics coordinator 29 salaries reported	$40,345 per year
Broker 3 salaries reported	$40,000 per year
Sales manager 6 salaries reported	$41,667 per year
Operations associate 1 salary reported	$40,000 per year

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