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Stewart Title Guaranty Company

This was one of my favorite employment opportunities, by far. However; the management was terrible. I was great at what I did, and managed one lender by myself and did quite well with the assistance that I was provided. I was hired to work the shift of 10am-7pm CST,  but the training hours were 9am-6pm CST. I was then instructed to continue working the training hours to better satisfy the client. Due to daily traffic and parking issues, as well as system/time clock speed, I was not able to actually clock in to the system until 1-3 minutes after my actual start time. This was happening daily. When first coached about this issue, I had requested to alter my shift from 9am-6pm to 9:30am-6:30pm or 9:30am-6pm (with a shorter lunch), as I was informed that this was an option upon being hired. My supervisor stated that she would look into this and get back to me within the next few days. Several weeks had gone by with the same issues. I was coached again and put on a final warning. When I followed up on my request for a shift change, which was only being requested to ensure that I would be clocked in on time, I was denied this request "due to my current attendance issues". Also, I would constantly stay late to ensure that Closings would take place as scheduled, which would determine the actual loan going through as discussed by the client and the customer. This was then used against me when I was terminated, even though the client was constantly praising and thanking me for doing this to ensure the satisfaction of the customer.

Stewart is in the process of OUTSOURCING the entire IT organization to offshore companies. They have already started the layoffs or as the impacted employees call it, forced "voluntarily resignation". Severance packages are half normal industry standards  and the stipulations to get it are many. Also, you cannot get unemployment since you are "voluntarily resigning" Eventually about 500 IT people will be out of jobs and possibly thousands more throughout other departments after all the budget cuts are said and done. The CIO was asleep at the wheel and from what i understand this is the second company that has imploded on itself while he was at the helm. The CIO conveniently jumped ship and resigned right at the announcement of the outsourcing. Also, people seem to get promoted to management positions according to how long they have been at the company or by popularity, NOT based on merit and experience. The result is that few of the managers know what they are doing. Walking down the hall, every other door has a VP sign on it. at times it seems like there are more VPs than regular employees. The company would be better off if the people down at the bottom lead the organization. Stewart provides excellent title, escrow and title guarantee services and for the most part the regular employees are good hardworking people but they have a very uncertain future at the moment. Thats too bad for a once great company that has been around since the 1840's

Stewart was a great place to work at maybe.....over 20 years ago.  The old saying time brings about a change is TRUE.  Please only work here if you have no other choice in which I think many people are doing.  Management-once upon a time you could walk in a speak what was on your heart without being judged for it...now, what you say doesn't matter.  People that worked there cannot be trusted-they will throw you under the bus to take the light off them (constantly).  Upper management seems to have a blind eye to what is going on in the office or they do know and do not care.  There is no longer any job security-Stewart will let you got to save a buck and will outsource like changing drawers.  You always had that feeling, is today the day?  Employee morale was low and they could care less about how you felt.  Even if you did your job and did it exceptionally well, they always found a way to point out what you lacked as an employee.  They will add more work to your job title without any compensation.-don't even think about asking-you will never get an answer.  They will love you, then they will show you their true colors.  Just choose wisely before you work here.  Make it your last choice.

This job had a very laid back environment where I was surrounded by pleasant colleagues making my job stress free.  I had my own office and communicated with management via email the majority of the time.  I became much more computer literate and acquired a more efficient ability to do internet searches.  I also gained initiative in learning how to work in multiple databases, and became more comfortable with answering the phone in a professional manner.  I became familiar with scanning, faxing, emailing, copying, faxing, and mailing all legal title insurance documents.  Management was for the most part laid back, and trusting of my ability to take on more responsibilities.  I worked harmoniously with all co-workers, and never had any conflict issues, making the work environment tense free.  The hardest part of the job was not being trained sufficiently enough while clients were demanding the product.  I had to take initiative and teach myself how to type policies.  The best part of the job was working independently , and performing everything at my own discretion.

I read and overlooked these prior reviews when accepting a position at Stewart Title.  I was a two year employee and my comments are similar to the other posts here.  Being that I am a fair individual I will share both the pros and cons as objectively as possible.  Based on the severity of the cons, if you are considering employment and have another offer elsewhere or the possibility of an offer elsewhere then pass on Stewart.  This company is poorly managed and lacks appreciation for the core of their company, those who earn the least but responsible for most of the work.

Overworked employees spend all day working harder to keep everything running instead of the company investing in improvements that would allow intelligent upgrades and improvements. But after investors came in years ago the stock price and shareholders became king and the only goal is to try to drive up stock prices where they can make a cash payout just before the company implodes   Of course they outsourced a huge number of employees and the foreign workers will work themselves into the ground to get tasks completed and keep themselves from being sent back home to India or Pakistan which makes it difficult for US citizens who want a work-life-balance to keep up.  But the quality of work isn't the same.
Stewart used to be a good honest company but after the old guard left and the younger generation took over it's been downhill ever since with everything driven by stock prices instead of integrity and now Fidelity has found a bargain and is taking over which may be a good thing.  It can't be much worse.

I worked as an escrow assistant/funder for a few years at Stewart Title in Houston.  I had worked for them before at a different location but left that for a better location.  When I applied the second time, even though I was going through an employment agency, I was given an undeserved bad comment from the past supervisor.  I had no idea why as when I worked with her she seemed to like my work very much and I left on good terms with proper notice.  However the new manager wisely overlooked her emotional comments and hired me where I once again did a very good job in my new position. I left to go to school full time. While I was there I enjoyed the work, had a lot to do and they were good at letting you learn new things.  The pay was average and they managed the staff and work schedules fairly well. The office manager at the time was given a bad rep by many of the females there however I found him to be very reasonable and sensible and also mindful of getting the job done and done right. Maybe that was what they didn't like.

Overall the work environment is fairly relaxed. Coworkers are polite and have a good sense of humor. The stress from the work is often self inflicted. Despite an escrow officer not being a sales position you're expected to be a salesman. The company does hire sales staff (BDOs) but you'll pull the vast majority of that weight if you want a desk that is productive. The software they use for work is incredibly efficient but most don't understand how to use it to its potential.

Management is fairly hands off which is great if you like to work on your own. They are available to answer questions if needed and do make an effort to assist you when they can.

The base pay is fair but the commission structure is one of the poorest I've seen in the Denver metro.

The support staff if you have any issues is helpful but they are sometimes hard to get a hold of in a pinch and your system is down.

HR is a veritable nightmare and is incredibly unresponsive.  Issues will either be blatantly ignored or won't been addressed for weeks.

Terrible management. Do not care for employees well being.  The onboarding process was  a struggle!  
Zero training.  Yelled  at by coworkers!!  Ten hour work days are not valued at all by those arriving mid morning who never work overtime. Few work horses, the rest are too busy socializing  to care. Very cliquey.  No constructive feedback on job performance.  Management discussed job performance with work peers not employee.  I received work based evaluation from temp who  wanted to take  my job.  This was known by management.  Typical back biting and gossip experienced from first week through entire employment.  
Not a great place to work if you value your home life and are married.

When I worked there, I had the pleasure of gaining some knowledge into the home selling/purchasing business. The administrative position was what I was hired for however, and I found it a bit wrong on the employers end to have me doing work that I shouldn't have been handling. Overall the staff was very nice and inviting and it had been the first job where they actually fully participated in holidays, birthdays, or any other special instance. It made the environment better to cope with when it came to one employee who would try to belittle you at a moments notice. My manager at the time was very nice and sweet. Also she very accommodating of your doctors appointments, or any other issues you may have had. The manager there would take her time to help me to tell something new in a different way if I had trouble with something.

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