assistant manager

store manager

associate manager

site manager

maintenance technician

StorageMart

A lot of office politics are involved when attempting to navigate your way around day to day duties and seeking advancement. The managers will do whatever they can to ensure their job security even if it means Forgery or misplacing blame upon their subordinates. If you have a reasonable facility manager then everything will be amazing but if that person is childish/petty then life can become very cumbersome. This company is a family own business with only 7 locations currently so promoting within is very limited. Even after meeting all the requirements and establishing your exceptional work ethics lacking in building great office rapport with everyone you meet can hinder your long term advancement. In lamens terms, you must kiss everyone's behind even if they are good people or they single handly can ruin your reputation and tarnish your image within the company based on the connections that they have. The managers are full of themselves and don't obey any rules or regulations but feel untouchable which can lead to disrespecting the employees or purposely assigning horrible shifts to them. They will also push their responsibilities/duties onto others claiming that we are a team when in reality they just aren't as invested/equipped to the degree that is needed for the position that they hold. If that does occur I strongly recommend standing up and necessary email the corporate office. If they attempt to wrongly write you up or threaten you with possible violations I urge you to fight it! They will lie and attempt to manipulate you in order to obtain information on you or on other employees than turn around and create office gossip. I ensure you though it may feel as if the site manager has all the cards corporate will always take into consideration your concerns especially if you provide evidence establishing a pattern within this type of abuse of power. The company itself is amazing! They offer amazing benefits and even have raffles for special events that you select like (concerts, UFC, WWE, musicals, etc) to reward employees. They offer 410K match and OT, plus paid vacation time which does not overlap. They host team-building events such as bowling teams and dart tournaments with all departments to help us become more familiar with one another. Just keep in mind that it is a corporate event and no one is truly your friend so be very mindful of what is said and how you carry yourself. You are constantly being examined in every way possible. The company does have an extremely high turnover rate and you will most likely be short-handed which will require you to be great at multitasking. 

****Call center tends to steal your sales so be sure to always monitor your follow-ups and become very familiar with the rules of whom can claim to create for a sale based on the procedures followed. This impacts your commission and sales quotas. If you fall below your sales quotas then you will be forced to undergo sales training. So be hungry!

I would definitely suggest this job and continue to refer people because I think it is a great environment to not only challenge you but it contributes to your personal growth as an individual. When being approached about your desired salary do not be afraid to negotiate with them because they will try to lowball you regardless of how over qualifies you are in an attempt to save money. They offer yearly bonuses but it varies in cents (honestly isn't worth it). Facility managers will always claim that they have no control over it but in reality, they do.  

You are expected to:
Rent units, do collection calls, do auctions, clean units (sweep floors) which involves also cleaning unit doors and if someone left things behind when they moved out you have to move all of these things to the dumpster on the property. You have to break things apart and dump them. You also weep hallways and outside areas. Pick up garbage from the driving areas. Dealing with people trying to live in a unit and paint if needed (no special clothing provided). During the winter you  are expected to run the snow blower in front of outside units and after that shovel remaining snow from the front of these units, which are a lot! All of this without special clothing provided. The company does not give you a jacket nor boots. When you spend half a day cleaning snow the company should give you something to wear, at least a thick jacket for outside work. The pay is minimum wage with commission on top, but you won't make much as you are most of the time outside working. You clean the office floors and the washroom. You also have to bring inventory into the office. All of this hard work, with so much dust around while having to wear black and staying clean so upper management doesn't complain. My store  closed during the weekend, but if you are the assistant manager at a store that is open on weekends the assistant manager works most of them. They call you assistant manager to make it sound important, but I spent most of times cleaning. There are only two people in every location, manager and assistant manager. Who do you think will do most of the back breaking jobs?

I have worked for the company for almost 11 years, started in the sales resource center on the phones which I learned a lot about the industry 
 and sales. Now general manager of a store. This company has grown so much in the years that I have been here, evolving all the time with added stores, updating policy, updating technology and offers continual training.

 The daily job has variety, from office work, customer service, walking, cleaning, small maintenance to outside clean up so you are never board which is a plus for me. The company is all about teamwork, everyone is here to help in all ways from the owners, upper management, regional's (which mine is awesome and always available for what every help I need!!) IT and down to co-workers and everyone else at the home office. Everyone is approachable and easy to talk to which is hard to find in such a large company.

The hardest part of the job would be winter when it snows and is cold as we have to be out there to clear paths for our customers in door ways. The plow company does the biggest part. You do get used to it so it really isn't that bad.

My most enjoyable part is helping the customers with all there needs in storage and sometimes just for them to have someone to talk to.

There is room for Advancement. Pay is great with awesome benefits (PTO, sick pay, commissions and great company match of 401K). They are flexible with workdays within reason. So, if you are a go getter, team player and want to work for an awesome family owned business this is the place to be. So, come on in and be part of the family!

Congratulations manager; you’re a glorified janitor. Everything is done through the call center or online. Sales skills not needed.
There are no advancement opportunities unless a regional position opens up. It will most likely be out of state, and they do not pay for relocation.
The biggest gripe is that the company does not care about the customers because it’s all about money. They will continue to rent problem units with water, mice, crumbling walls or ceilings, etc. Maintenance is always the cheapest option which normally means doing nothing. Rent increases are often twice a year per unit and aren’t cheap. They truly hope the customer won’t notice or leave over the price change, but we can adjust it if they complain. Employees are encouraged to leave out information such as increases and our required coverage plans when renting or checking a customer in. They especially don’t want us mentioning that customers can provide their own insurance. 
Our regional manager is a joke. I’ve worked with a few, and none of them are great. 
Working alone in an office for years is terrible. They won’t pay to have a store staffed with two people more than once a week. And that’s if you’re lucky. 
There is more I could bring up, but those are the big points. 
In summary, don’t work here if you want a living wage, respect, consideration, any assistance from upper management, or to help people going through hard times. 

What is the best part of working at the company?
The connections you make, with customers.

What is the most stressful part about working at the company?
Everything- You’re expected to wear 10 million hats, but when you ask anyone above you to acknowledge a flaw or problem you get shut down. 
It’s a family run company and it shows, half the time the big wigs were off hunting together so there were never any real answers, if you have the same last name as them it would seem this entitles you to little or no work. 
The owners are starting to retire children are taking over and they have no idea what’s going on 
This company does not care about its employees or its customers 



What is the work environment and culture like at the company?
stressful- You are told to handle customers a certain way however you deal with customers one on one and personally so you make a suggestion which you told don’t handle like handle it this way you do exactly as requested , customer gets upset, calls corporate office, corporate office gives them exactly what you suggested in the first place, making you look like you can’t handle things and the customer takes it out on you, then management strongly suggest they shouldn’t be getting calls like that.. 

What is a typical day like for you at the company?
Cleaning, upset customers, auction prep, paperwork, lawn maintenance, facility maintenance, pest control,

At first I appreciated that the managers/regional manager didn't micromanage the other employees. But after a while I realized that wasn't a good thing because they were hard to reach when you needed them. Policies for customers were unfair and a lot of people got cheated out of money. The buildings in Oakland were old and the San Pablo Ave location was an unsafe working condition because of sanitary reasons (rats and roaches) and there were a lot of suspicious people lurking around and sometimes even sleeping in the storage units. I felt unsafe because there would usually only be one employee working at a time and the Oakland locations are in unsafe areas, with no real security for employees or customers. I had my own storage unit there also and was broken into twice and nothing was done about it. (The claim I filled out was also mysteriously "missing".) I also had to deal with a lot of customers that had their units broken into and would fill out a claim and won't hear from the main office for months about it. I quit as soon as I was able to because I couldn't take the instability of being an employee there. The company as a whole takes advantage of people and I will never suggest working there to anyone.

The company is OK.   A leader in the storage industry, world wide.  With storage offices in Canada, United States of America & England.  However, they do train the regional managers correctly.  The regional manager I worked under, only had 1 year experience.  Which was not enough.  I was let go because of "policy", a company policy . However the regional manager broke company policy many times.  Plus set his own his own policy and called it "company policy"  When I reported it to the home office, there was no reply.  It seems like the home office is ok with regional manager making up their own policy and calling them "company policy". Also this regional manger was hiring his own friends to work. Then when they broke "company policy" it was ignored.  They where allowed to be rude to customers, not give excellent customer service.  When customer would write reviews, the would be ignored by the home office.  I just looked them up on their web site.  The 1st review is from, as far as I know, a current employee.  Interesting, is that company policy to have employees review the company?

Typical day at work was counting cash drawer, making bank deposits, running reports, calling leads, making collection calls, helping customers find units and fill out leases, lock cut paperwork, auction paperwork, lock check, cleaning units, yard work, picking up trash, processing payments, counting inventory and competition reports.  It's a fast paced environment.  

Management is all about themselves very mean and intolerant.  Unless your doing all their job for them they are not happy. Managers will blame you for anything that goes wrong to make you look bad and save there jobs.  Upper Management does not care and will always back up Manager.  Your expected to scratch their back and be flexible, but they will not treat you the same in return.  

The hardest part of the job was working out in the extreme elements, being treated poorly and asked to do compromising things in the position that bend your integrity.  Most enjoyable part of the job was helping customers and learning new skills.

What is the best part of working at the company?
They are very accommodating and welcoming. They have a generous retirement contribution match program and pretty good insurance. Working here is doing a various combination of office and administrative tasks that would look good on any resume if at some point you found a different opportunity. Leadership works toward a positive culture.

What is the most stressful part about working at the company?
I’ve had stressful jobs. This job is not stressful

What is the work environment and culture like at the company?
Positive and welcoming. It is a little bit office and a little bit out of office.

What is a typical day like for you at the company?
Open the store and cash wrap. Review daily sales numbers. Handle customer accounts, take calls, take payments, complete leases, rent units, there are some collections tasks, clean units. Track leads via software, help other stores if needed via phone or computer. Many other things but this is the basic routine

The company is expanding so quickly (or attempting to) that they've spread themselves too thin. Not to mention the Corporate Manager for our region hasn't been here for a visit in almost a year. They make decisions without knowing what's actually going on on the properties and the culture has made almost all of their good property managers leave (and the ones that remain are probably going to be gone soon).They have constant turnover in the region for a reason, yet refuse to make any changes to fix the issues. They continue to require more work for managers but refuse to pay overtime (even if we're willing to work to finish all the tasks they expect).

Also, the "benefits" are almost laughable except for the 401k matching. It's cheaper for me to pay the cash out of pocket price at my doctor for any appointments and almost no prescriptions are covered by insurance (except maybe those that are already the $4 generics at any pharmacy).

Top Job Titles	Average Salary
Assistant manager 175 salaries reported	$16.81 per hour
Store manager 91 salaries reported	$18.08 per hour
Associate manager 70 salaries reported	$17.39 per hour
Site manager 5 salaries reported	$14.80 per hour
Maintenance technician 17 salaries reported	$19.66 per hour

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