customer service representative

loan specialist

bilingual customer service associate

branch manager

collection agent

Sun-Loan-Company

I have worked for this company for over 5 years and have seen the culture change so much. It used to be a fun and exciting work environment. The company in the last two years has gotten a new CEO and he has had zero problem changing the format of the business. He has made some good changes to increases business online which is great but it feels like he or the company no longer cares about the office employees. We had the same business growth goals for years and now the last two years they have changed the parameters of our goals frequently as well as compensation for hitting those goals. All goal compensation has been decreased or eliminated. The company used to give yearly raises but skipped raises the last few years because of "COVIDs effects on the business" but then brags in meetings about how awesome we did making the company owner millions of dollars in those same years..... The company always only required working the last Saturday of the month, but now requires Saturdays every other week for 4 hours and they give you a half day off during the week. Effectively working 6 days a week with only one day break. They only staff the office with 2 employees so when one takes vacation, sick, leave or their half day off to work Saturday you are left alone with the same work requirements. If someone is out sick, medical leave or if someone quits, they don't have floating employees to help out in those understaffed offices. You are understaffed until the other person returns from leave or they hire someone to fill the position. Hiring employees is a joke and everytime I have had to do so it has taken months. District Managers blame corporate for dragging the process out, but then it takes them forever for the DMs to setup interviews. Sometimes the DM will just let the manager do interviews which has always made the process easier but they aren't supposed to do that. In my time with the company I have worked alone for up to 4 months completely alone. If the company needs someone to work in an understaffed office they will pull someone from another two person office to cover that office, leaving two offices understaffed. They With all the changes with adding online business the company is changing to a new computer program to conduct business that they are in the middle of developing. The program is filled with glitches and short comings that the company has said they will not fix until after the program is implemented in all offices. There is little if any training for using this program and we are expected to train our staff to use this program. The company has not even developed operation procedures to use for the new program and is still making us use old operating procedures that don't even work. They have sent out easily over a hundred emails in the last 6 months on changes to procedure each one telling you to do something different then the last one told you but you are supposed to keep track. Then they send out updates that don't apply to you because you are using the new computer program vs the old program. VPs, Regionals and District Managers are all buddy buddy and pick favorites. There is no uniform procedure between offices and everyone does things there own way and not by the out dated operation procedures that don't actually apply to the company any longer. Upper management doesn't actual care how offices are ran as long as no staff or customers call in and complain. To summarize it used to be a decent company a few years back but with new management it has become a nightmare for employees and we are expected to just bare it and be happy.

I loved the fact that I received the position as Branch Manager but was not given the training that I was told I would get.  I had to do the job as a clerk, customer service representative, finance director, while learning from self training what all the Manager's position entailed.  The job changed from day to day and I was willing to change however my Supervisor was obsessed with bottom line and numbers more so than giving the customer the quality service they deserved.  I put in 12 hours a day just to get my management responsibilities completed and kept up with a smooth running office until I noticed one of my assistants was being dishonest in one of the products we sold.  I brought it to the attention of that person, then to my supervisor and she immediately put an add in the local newspaper for my job.  I read the add and several people came into the office and left resumes.  I was discharged a couple of weeks later. I learned quickly that a fast paced office needed to be fully staffed in order to accomplish what a normal day would be like.  It was a very busy office and had potential to make lots of loans however I could not get out into the community to grow the business as I was always tied down cleaning up prior problems from the previous Managers.  I did not understand how the management of the company would keep a person on after being shown what was being done but because this person knew all the people that had loans in the community over 1/3 belonging to his/her church not to mention having grown up in the community, it was easier to let me go than the dishonest person.  I enjoyed my co-workers and often complemented their accomplishments.   The hardest part of the job was the changing goal board and the daily interruptions from my Supervisor when she was supposed to by training me.  The most enjoyable part was my bonuses.  I worked hard and despite the fast paced environment I made good bonuses and was able to not only collect bad debt but had many people who's accounts had been charged off come into the office and pay.  They seemed to enjoy the customer service I personally gave over the phone as well as in person.  I left with my dignity and did not accept the severance package.  I love to forgive and forget.  Move on.

A day when I learn something I did not know the day before and immediately apply it and share it with others.

In managing people I enjoy watching them get the point and look for ways to enhance their knowledge.

Being a people person I really am astounded when individuals want to join forces and become team players with the purpose of making productive progress. 

Co-workers to me mean I will work along side you for a common purpose, to advance.

The hardest part of the job to me is when I did not get the point the first time but finally a light comes on and I get it.  The embarrassment I feel can be overwhelming, at first, but then too, I strive going forward to get over the whelm and listen intently the next time by asking questions so that I can get it.  

Another hard part of the job can come when co-workers do not do their part to accomplish a goal that we as a team are trying to reach.  Another person or persons have to shoulder the responsibility of another can be challenging to another who has to not only do their part but the job of someone who shows little or no interest in the project at hand.

The most enjoyable part of the job is when we as a team accomplish our common goal and go beyond that goal and receive commendation from upper Management for efforts.

What is the best part of working at the company?
When I can make my customers feel like they are some one special and feel like they are apart of the family instead of a person who is only to come pay a bill.and to assure them that they are important and I am here to help .

What is the most stressful part about working at the company?
To be honest I can't recall a stressful time only when I had to go collect a payment from my customers who has not been able to get contacted for a couple of weeks.

What is the work environment and culture like at the company?
Pleasant and welcoming and accepting I didn't feel out of place and was welcomed by company on first day and taking over my office and the customers. They really made me feel like I was doing a great job.

What is a typical day like for you at the company?
Coming in my office at least a hour before my assistants. Preparing the work details for the day. printing off the call sheets and making coffee and laying out doughnuts that I purchased on my way to the office and preparing my notes that I am going to go over with my assistants 30 minutes before the office opens and showing my assistants The daily goals that each of is need to reach for the day. and make it fun and exciting for them.
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A typical day starts out calling deliquent accounts for customer's payments.  Taking applications via phone or in person.  Taking payments in person or over the phone with a debit card.  Working well with competitor companies with a credit rating of mutual customers on how they pay on their account.
I learned how you can't judge a book by it's cover.  Everyone is entitled to a chance at credit as long as their debt to income ratio is within the guidelines.
Management at SunLoan have the best intentions to train their employees to be sucessful.
Co-workers in my office and other offices are the best to be around and work with.
The hardest part of this job is convincing customers that they need to pay their bill in a timely manner.
The most enjoyable part of the job is helping people understand the importance of a strong healthy credit.  And helping people establish credit to purchase something major in the future.

As a branch manager all the choices made for the branch fall on your shoulders. Some Supervisors work with you and encourage you to excel, while others micromanage you and attempt to run the office their way. Your taught to assess every situation, find the optional optimal outcome, and strive for it. The teams are small in most offices, usually less then three people. The hardest part of the job is the area your assigned to. Some areas are easy, and making loans is not challenging. Other lower income areas make it difficult to profit when a solid loan count must be held, even if it means losing thousands per month due to write offs which the company does not attempt to go to court to collect. The best part of the job by far are the customers, you feel a sense of pride and accomplishment sharing in their lives and aiding them whenever possible.

I have worked for this company for years. Every year they ask more of us, in office, and only give you a small raise and expect you to be okay with it. It is hard to find time to take your vacation time because you have to bend around your managers scheduled time off. Also, it’s discouraged to take a solid week off. You will often be asked “is this a good use of your time”. My husband passed away and I was given 3 days off and had to use my vacation time for a longer grieving period. During that time I was asked multiple times when I was coming back to work. I took 2 extra days. Can’t take off on the last day of the month, the beginning of the month, and only have some holidays off. You generally end up working half a day on Christmas Eve. With all the changes that came from COVID, the company seemed to fine tune their micromanaging skills in all areas. I wouldn’t recommend this job to a friend.  

This employer is an amazing place to work! I have been here going on 4 years and have been given the opportunity to work many different positions due to them seeing the potential within myself. A day in the life of my job position is to work call routes, set daily/weekly/monthly goals, making sure we are having a balance business within the office, collection calls, taking payments, accepting new loans, and etc. The hardest part of my job is feeling like I am not giving it my all when I’m reality I am. I always but my goals further then what we need because I am an over achiever. I enjoy being a part of this company because they are always giving us challenges but rewarding us in every way they can. They will congratulate our wins but also be there for us when we need to hear the negatives so we can produce the positives. You would feel at home with Sun Loan!

This company puts a lot of time into training.  There are various locations to train and you get 3 different training classes within your first 6 months along with your hands-on training in the office. You receive personal development, and will learn how to handle conflict, negotiations, how to communicate effectively.  The job can be stressful and collection work is definitely not for those who are unwilling to learn how to communicate in a way that is friendly but firm, but also has many aspects that make the hard work worth it.  Paid vacations and holidays, benefits, 401K.  Opportunities to bonus, and if you run an effective office that reaches goals, you have a very high earning potential in the profit sharing.  Goals are attainable but push you to work hard.  Management is open  to feedback and works hard to make adjustments and keep employees happy.

If you just want a job and don't care how you are treated this would be a great place to work. But if you want respect and want time with your family good luck. You have to be a favorite in order to not get treated like a human. Managers are expected to work late every night and lets remember you are salary so there is no overtime. Your CLS cant have overtime or you will get in trouble. Yes you get vacation time and sick time but you wont ever get to take it since they seem to think you always need to be in the office. You are given goals to meet every month and watch out if you don't meet them cause that's when they start letting you know your job is on the line. O and even if you do meet your goals your job is still on the line just like someone else who used to work for Sun Loan and they walked in and fired her and the reason they gave her was not even legit.

Top Job Titles	Average Salary
Customer service representative 97 salaries reported	$17.84 per hour
Loan specialist 93 salaries reported	$17.97 per hour
Bilingual customer service associate 54 salaries reported	$17.82 per hour
Branch manager 53 salaries reported	$23.78 per hour
Collection agent 2 salaries reported	$18.00 per hour

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