truck driver

equipment rental specialist

associate

outside sales representative

field service technician

Sunbelt Rentals

Starting pay is comparable to similar companies in the area. If your dependable and like to work you'll often max out your hours every week. Training on the safe operation of some equipment is lacking. Rules at some locations don't apply at others (kind of run like a franchise). DOT safety manager often confuses Sunbelt policy with FMCSA laws and argue with you when you have the book in hand. Unless there is a fatality good luck getting a company lawyer fighting for you if there is an incident on the road, you'll have to take pto to fight your ticket. Driver is expected to pay any fines on the truck (exp: over weight fine even if time wasn't afforded to properly set your own on-board scales). Management above store level looking to fire people to make examples out of them without any kind of investigation. Other management can be grossly unprofessional and immature so always keep copies of any kinds of reports submitted. Drivers seem to be out of town for free lunches / cookouts that are often provided. Company iphone provided for calls as well as e-logs & disbatching. If you have something like a doc appt plan on requesting 4 hrs of pto or just taking the hit and not getting paid for that time your off. After 3 years company will buy back all but 1 week of unused pto. Employee referral bonus is a joke (nothing left after taxes insurance and 401k is taken out, that pay is included in hours worked). Sometimes trying to get proper amount of securement devices (per company policy) is like trying to pulling teeth but will cop an attitude if you can't load everything because of not enough chains, binders, straps, etc.

I started as an ERS and genuinely loved my job. I enjoy being in front of the customer. I then got promoted to dispatch and then stepped down from dispatch because I had very little support from management and the stress was too high with how little they paid me (~$71k). I was paid to be a doormat and to eat crow from management, the drivers, and sales reps. I was on call all of the time. The job drove me to the point of my mental health deteriorating severely. The culture behind dispatching is toxic, and I have begged for change and nothing ever happened. I stepped down from dispatch and into a senior ERS role and I’m much happier now being the little guy on the totem pole. Overall, if you get into a role that is branch ops management related (PCM, dispatch, etc.), be prepared for you to have no work-life balance. Be prepared for the finger pointing (there always has to be a scape goat). Be prepared to not be fairly compensated for the blood, sweat and tears that you will give for this company. However, if you get a role as an ERS, I’m sure you will enjoy it, especially if you’re customer service oriented like I am. I love that everyday is a new learning experience regarding our fleet. The business is very multi faceted. I also love my counter partner in the office, as well as the guys in the shop and the drivers. We are a very tight knit family. They are the ones that make us truly feel like a team. The hardest part about this job however is trying to diffuse certain situations with customers and getting screamed at on the phone sometimes (definitely doesn’t happen every day, but it happens). Again, for the most part, there are hardly any bad days on the counter. Answer the phone, log the call, get orders in for customers, schedule units for pick up, learn the fleet. Pretty simple and straightforward. Sunbelt is also pretty good on continually educating their staff, for example, with scaffold training or small tools training. 

It's either short days because they are watching overtime, or you are expected to work sun up to sun down. Very little consistency in the work day, every day is a fire drill at a circus. Zero work life balance, 60 hour weeks are a common occurrence as they don't like to adequately staff any positions. 
Management from branch level up to regional managers are lifetime employees that majority have not worked anywhere else, so suggestions on improvement typically fall on deaf ears as this company is very set in its antiquated ways. Culture is poor as all positions are underpaid compared to competitors. This leads to lack of enthusiasm and effort from employees. Very cliquey, there is very much an "in" crowd that protects and promotes its own, regardless of what kinds of unethical business practices take place.
Processes are dated, there is almost no effort put into improving day to day functions even with suggestions.
Branches operate as individual entities so there is little to no incentive to make deals work for customers if the equipment is not available at the store they call or visit. This also creates vast inconsistencies in the quality of equipment put out on jobsites.
Hardest part of the job is dealing with the extremely corporate culture. There are enough safety committees, reports, and company policies about company policies to make your head spin. Most processes have good intentions, however everything has a metric and everything is constantly monitored all the time to the point it interferes with day to day business. 


Being a yard foreman a typical day was waiting on customers sometimes by myself on extremely busy days. Keeping yard organized and also had to keep our up front work area and storage area clean and organized too along with cleaning the bath room and kitchen. Also I had to repair equipment and make equipment rent ready even all sandblast equipment on trailers and individual pots . I learn to work with small engines . I can motivate myself, I always had a game plan for the day, but there were times you would have to just throw the plan for the day in the trash because there was an 911 somewhere and had to adapt . For as co-workers had some great ones and others not as much. The 2nd small tools mechanic we have could do great when he wanted to. But when he wanted to be lazy, it made my job double busy because I had to fix something he made ready for rent , put equipment up that he should have done, an also clean behind him. The hardest part of my job was when I had to do double work on an already busy day. And when co-works was not listening to what I needed them to do. For as management , If you want to run with the big dogs you have to get off the porch. When you and corporate make a PC so top heavy and you not give them a proper budget and have the proper man power to take care of the 30 million in fleet. You are just hurting the PC , the employees and most of all the customer. Lunch was the most enjoyable part of the day. I could leave the craziness for an hour an get refocus.

You will work all the time. You are always on call and as a sales rep you will be asked to work afterhours to avoid company paying overtime to the hourly employees. It is very hard to have a work life balance and promotions are usually based off who you know not experience and effort. Upper management has no problem contacting you at 10pm to ask a question about a jobsite even if its not an emergency. Company needs to do more training and not just computer modules. Managers need training to better run stores and employees need training on equipment to better know what they are renting. Often times the people at the store don't even know how to turn equipment on or know what goes with it. They have grown way too fast and seem only interested in growth and not investing in the stores to provide the excellent customer experience they boast about. The stores are run very lean and often don't have enough employees to effectively complete the jobs. They do have a strong safety program but also run the stores so lean it almost cancels it out. The benefits are good and they do pay well but you will work very hard for the money given. They like to spend on flashy meetings and events but really should invest in the operational side of the business more. In general your experience at this company will really depend on who your local managment teams are. If you have a good district manager and manager you will have a better experience but having a family is difficult due to the amount of hours and stress in this company. 

Management does not care about their employees as much as they care about the profit centers safety record and wink wink profit. You're only a number to the company and are  treated as such. They even goes as far as to remind you what your job title is and proceed to speak to you in a condescending manner when you show you know way more then what your position is or feel threatened by your knowledge. There is almost no work/personal life balance. Like they say there's always something to do at Sunbelt. You're either cleaning dirty equipment or cleaning clean stuff if there is downtime and they can't find anything else for you to do. If you take lunch at the center be prepared to get interrupted to be asked a million questions and to perform "favors" because there's always something to do at Sunbelt. When out on the road making deliveries be prepared to receive a ton of calls because you're either taking too long, "the customer called" or the geotab on the trucks claim you're speeding even though you're in traffic. Managers and Sales "discreetly" follow you around to see if you are setting up safety equipment at job sites and if you're wearing your PPE. Nothing but a snitch culture. Get caught without one of the PPE gear and it's an automatic suspension. They even go as far as to set up a system to snitch on yourself and call it a near-miss report card. Unbelievable. Stay away. There are much better companies out there.

What is the best part of working at the company?
The knowledge that they provide for you to succeed

What is the most stressful part about working at the company?
Not enough employees for the branch/roles so the employees are always burnt out. Upper management allows staff to work in unsafe conditions (don’t enforce PPE & not enough staff) & they are nonexistent in the branch until they want you fired. Safety is a huge priority on paper but not truly enforced in store until an incident occurs. They stress the fact that machines get “white glove finish” but don’t really care about that part either. And the company itself will not back up their staff regardless of who was at fault in the situation. 

What is the work environment and culture like at the company?
Staff didn’t work as a team. They had lazy work ethic and were permitted to work whatever pace they pleased due to upper management. They didn’t follow safety precautions & PPE wasn’t enforced as the company stated in the handbook/training. Hard work and dedication was not rewarded but in fact chastised or disciplined. Everyday was more stressful than the last due to not enough real help!

What is a typical day like for you at the company?
Too stressful trying to finish tasks when others didn’t want to complete their work. I wore many many hats attempting to keep a normal work flow.

Be ready to plan, plan, plan, then have 10 wrenches in that plan. Be prepared to be understaffed, and OVER WORKED!!!! Be prepared to have done your due diligence for the day, taken care of customers,, finding equipment throughout the entire metroplex, only to have a salesman call in for an order that is out of your operating area and...wait for it....YOU DON'T EVEN HAVE THE EQUIPMENT AT YOUR STORE!!!! Sunbelt is a circus. They are the most unorganized, chaotic company I have EVER seen! There are no "defined territories" other than for salesmen, so that means your assets, (truck) could wind up in South Dallas on a piece of equipment that your store receives no revenue from, yet you lose your one delivery truck or 4 hours!!! Whomever the wombat is deciding the tactics and strategy of the McKinney store should be fired! If I ran my platoon in the Marines like this for a week, I'd be relieved. Veterans, DO NOT WORK HERE!!! IT IS A S***T SHOW!!!! Corporate has been begged to bring in more personnel, but they won't. I feel as though I was set up for failure from day one.  Don't fall for the sparkling lights and nation-wide name. 

This could be bias, I feel like this position was created for me. 
I clock in from my phone at 7am, I go inspect my non CDL pickup, check all the basics. Tires, lights, make sure tools and items are secured and in place. 
finish my last cup of coffee and say goodbye to my wife. Call dispatch or go to the shop and pick up parts. 

I get to go to places that you drive by but are unaware of what happens behind the scenes.
This can be fascinating, but on the flip side it can be harsh, dirty, and dangerous. 

The range of equipment you get to put hands on is unbelievable. Even in the Army as an Abrams Mechanic working each piece of equipment my company had would not touch one week of Sunbelt. 
To me this is incredible. 

As a global company the local management is key to what the environment and culture of how day to day operations run. 
My immediate manager has done exceptional with outfitting me with the tools or any documents i need to handle a situation. 

I am the type of individual that embraces a challenge and looks to solve problems. That's why I love being a mechanic. The feeling I get when I leave a machine and its operating after being broken is what I enjoy the most about my profession. 
     

Open profit center @ 6:00 am. And run Open Work Order, Open P.O, Down Equipment and Equipment Due for Service Reports.
Prioritize and delegate job assignments to mechanics.
Schedule any service calls and equipment due for service that was on rent to the field service mechanic.
Close and bill all open workers that have been completed.
Open work orders and look up and order parts on equipment that is down for repair.
Spot check equipment that is on the ready for rent  line to see if any thing had been missed when it went threw the shop.
Check shop and yard to make sure it is kept clean.
Close profit center 5:00 pm.
What learned. Sunbelt was always sending managers to classes and online classes to keep all management up to date on the operation and safety of its employees and profit centers.
Management works closely together to provide a safe and profitable work place for their employees.
Co-workers. I believe that if you give your co-workers the support and the respect they will go the extra mile for you and you don't even have to ask them. they do it because you build a strong team.
The hardest part of the job was the travel. { Ontario - Los Angeles }  
Most enjoyable. Was the team that was built.

Top Job Titles	Average Salary
Truck driver 2175 salaries reported	$33.36 per hour
Equipment rental specialist 1616 salaries reported	$24.37 per hour
Associate 1300 salaries reported	$21.35 per hour
Outside sales representative 1227 salaries reported	$48,886 per year
Field service technician 1257 salaries reported	$28.49 per hour

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