debt collector

customer service representative

full stack developer

bilingual customer service associate

account manager

Superlative RM

I have been an employer here since beginning of march I'd say that a typical day at work would be to come in and be money motivated to start the day. I learned how to be more confident in myself and take risks, I worked in food industry for about 5 n half years and I would of never thought or seen myself having my own work desk handling business as a debt collector. I just knew I needed to push myself out there more and I end up enjoying working here. The management team here is very cool and understanding with certain situations they always show they are always there to motivate and always help out when stuck in a very hard situation, id say from previous employers these got to be the most understanding ones I ever met. I dont feel uncomfortable or nervous to work or feel brought down from anyone. The work place culture here is very nice , so many beautiful different cultures mixed in as one strong team just ready to make money and always staying positive. The hardest part of job id say when consumers on the phone wouldnt want to cooperate with us making it a very difficult time for myself because I always like a good outcome in the end that would also benefit me because it helps me out with my daily goals some days I struggle on it and not reaching, but it gives me motivation for the next day to come back harder.
The most enjoyable part of this job is the vibes here is immaculate, everyone here seems so supportive and everyone is just money motivated. I usually go by work vibes from coworkers and see if I really would stay here and work. But honestly id say I love what I do even when there are days I dont accomplish my goal I feel like this place gives me motivation due to the fact everyone surrounded by me wants to see me achieve with full support.

I've worked many different call centers in my years. Throughout all of them, a sense of appreciation and expectation has never actually felt honest and sincere. That is, until I started my time here. 
You know the saying that most call centers spout about "you're not just a number here"? Superlative RM is the first call center I've worked for that I've actually felt that, in a positive way. Sure, of course, your metrics are tied to your performance and what not, but that's to be expected of any job, and you'll get noticed in positive ways the better you perform. I walk in the doors each morning, and the management team greats us with thunderous energy that feels genuine. I appreciate that, even if I'm not a morning person. 

I haven't been here long enough to see my own personal advancement or growth happen yet, but I've been assured that through performance, that will happen. Benefit of the doubt given, but we shall see. 

The environment generated here is one of positivity and uplifting spirits. If someone isn't performing well, there is no derision or detriment, there is only advice, encouragement, and comradery. 

I think the most telling thing is that in the morning, I don't think to myself "...ugh, I have work today. maybe I could call out."  

One thing of note is the expectations. If you don't perform well enough, but the management team can see clearly that you are trying your hardest? They will assist in whatever way possible to help you. They help those who help themselves, so to speak.

I am content to work here, and could see myself working here for a long time. 

"It's quite challenging to work in this job because you are expected to pay for your seat. If you are unable to make any payments, They will start excluding you and giving your payments to others. You are required to bring in payments every day to meet your quota. I don't recommend working in this place as it is not a conducive work environment. Receiving negative feedback that implies incompetence is disheartening, particularly when there's a temporary lapse in payments. Such comments can lead to feelings of worthlessness and undermine one's professional identity. It's crucial to remember that individuals are worth more than their financial contributions, and even brief periods of inactivity do not define one's overall worth or capabilities. It's important to avoid using language that undermines individuals and instead foster an environment that promotes mutual respect and support, even in the face of temporary setbacks."

They tell you about all the bonuses you can get but you don't see any bit of it even if you hit your quota. Its a collections agency so you generally just go to work to get screamed at all day long, it takes a toll on your mindset after working there for awhile. There's a lot of speculations online about it being a fake company trying to commit fraud, but none of that is true. Everything goes by the book and is notated in the system. As an employee, the entire system is garbage and complicated for no reason. An updated system would make the work flow easier. There's typically 1 "manager" per "team" but still not enough for when it hits that wave of the day that all the customers are complicated. In terms of lack of compensation, they don't allow us to speak of our wages and assign everyone different quotas based on your performance but the most anyone has really gotten was whatever they had on their wheel (cash, scratchers, gift card)

These are the most unprofessional people I have ever met. They try to put on a good show but you see their true colors pretty quickly. They have other employees treat you badly. They even tell you if they personally don't like you they will have them treat you bad so you quit. How professional is that? That was what i was told my second day of training!!!! The worst place I have ever worked for. The job itself is fun and easy. But trying to get through your day with the management is not easy. They yell at you make you feel like your a piece of cr*p and play favorites. From day one I had a bad feeling about these people I should have left then and trusted my instincts. Just trying to save others the time, look for another job. This place is horrible. I still can't think of everything that happened there without getting super upset. I've never been treated so poorly.

Amazing call center environment to work in. Love my consistent work schedule Mon-Fri and no weekends. All other call centers I have worked in were odd shift hours and required to work on Saturday. I enjoy working with different consumers in helping them with options in paying their past due balances that they did not realize they they had. We are trained to bring a very dynamic and positive approach to collections. Superlative RM is a very collaborative and positive work environment. The management staff is so positive with everyone and gives so much support. The company continues to grow and promotes from within. 

I believed this company when it said we are not like a corporate job. I would never recommend anyone to work here. I saw stuff here that morally I just couldn’t do and would never do. Out of 10 people in my training class by the end of 3 weeks we were all gone. They have a turnover like I have never seen before. For first 90 days you are not supposed to take any time off. I worked for a collection agency for 5 years before here and never saw the stuff I saw here. Even if you are just starting out and they give you a goal to hit with minimal training. Good luck to whom ever chooses to work here.

If you have a commute to this location good luck. I encountered 2 car crashes on my way to work showed up 5 mins late and got a verbal when I wasn’t the only one late. Fired that same week with no notice. Emailed instead of called. Not worth your time honestly. They claim you aren’t a “number” then when you advance in putting money on the board before you’re even on the phone officially they toss you like last week’s dinner. Your peers are nice but the situation was dealt with very poorly. I’ve never been let go from a company before and for such a small issue that’s a huge red flag. Don’t recommend this company.

completely under paid and  capped at $20hr. they try to say with a bonus you can make really good money yet everyone I asked who worked there for some time had other to say. call volume is to high for pay. to strict. realized its family owned so they can get away with more. several days was asked to come in earlier than 8am start time which is a FLSA violation. "we treat everyone like family" was the first red flag since most toxic work places start with that saying. was excited to start here and make something of it but was very disappointed and left. worked in several places to know whats a bad work place.  

I have been with the company only 3 months but have enjoyed coming to work each day. I have been doing collections for a few years and feel like this is one of the best companies I have been with in awhile. The management team is great and do everything they can to make sure you succeed in your role. The environment is upbeat, energetic, and everyone is all about helping each other and pushing one another. The company is small and rapidly growing so there is room for growth.

Top Job Titles	Average Salary
Debt collector 4 salaries reported	$18.00 per hour
Customer service representative 14 salaries reported	$18.43 per hour
Full stack developer 1 salary reported	$75,000 per year
Bilingual customer service associate 1 salary reported	$18.00 per hour
Account manager 3 salaries reported	$37,949 per year

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