medical assistant

radiologic technologist

medical technologist

water treatment specialist

warehouse associate

TANNER CLINIC

I work in scheduling in a call center type environment. It’s challenging because there is the potential to schedule for over 150 providers, and each one has their own set of guidelines. You’re task is to sound friendly and confident on the phone while scanning over a dozen different things and trying to bridge the needs of the patient with the rules of the provider in under 3 minutes if possible. 

Management is helpful and a few of them are really good about teaching/training whenever you have a question. It’s appreciated. Some management seems impatient with the younger employees and talks down to them. 

The hardest part of the job is the pressure of perfection:  saying the right thing, the right way, with the right tone, and in a short amount of time all while navigating a complicated computer system and knowing you’re being recorded. It can cause some anxiety.

Things that could be improved upon is letting there be a little more workplace chit-chat. There is no time for talking to a coworker for more than 30 seconds without getting reprimanded and it makes for low morale and little connections. They can always use more staff because the work is endless. Pay and incentives could be improved upon. I keep getting pay bonuses dangled in front of me for “next month” but Tanner never delivers. Like ever. Even when you have a 98.5% call metrics success rate, they want you to improve because perfection is the goal. 

When I first joined Tanner Clinic it felt like you had friends. My first supervisor was great. She looked at each office different and treated people fairly.  Supervisors now are not fair to all of the employees that they are over. They have favorites and they make sure you know. When you have issues or problems with other coworkers and you go talk to your supervisor they will not keep it to them selves you'll find out that it gets told to one person then it spreads faster than you can blink.  HR does not protect all employees. HR backs up supervisors even knowing the employees are right. HR turns their back on the little people that have concerns or problems with supervisors. To get time off for any reason is a big joke. There is a prn list but when prn's get hired they tell them what their schedule will be. You can never get a current list due to the lack of keeping employees. If they doesn't like the doctor they can say no. At that point it's then good luck on finding coverage. PRN's only need to work 6 hours every 3 months to stay employed. 

I worked as a receptionist for a long time. While I came to love my coworkers at my location, there were a lot of other things about TC that I didn’t like. 

Trying to find coverage for your shift was a nightmare. You’d have to reach out to other receptionists and they’d be super picky about whether or not they wanted to work at your location. 

I got yelled at on a daily basis for the dumbest things from patients. Most of the time it was something I had no control over. 

Working with patient accounts was also a complete nightmare. There wasn’t a direct line for receptionists to patient accounts and we’d have to wait 30-60 minutes to talk to someone. If you had a patient who couldn’t be seen until they talked to someone in patient accounts, they’d get super angry because we’d have to cancel their appointments or send them away if they were checking in for urgent care. 

Working in Clinical Research can be very busy depending on the clinical trials, so every detail matters and responses are time sensitive. We come to work to make a difference. The work and everyday mission is important because what we do today is helping our world tomorrow. We get to interact with patients and often times their families, administrative staff, providers, nurses and MAs, our internal supply department, and many pharmaceutical companies. Our workplace culture is respectful and fair and we are trusted to perform our duties and grow rapidly from experience. Questions are always answered, and we are encouraged and shown appreciation often. It is satisfying to work where you know you are making a difference!

What is the best part of working at the company?
Have the Best Providers and Supervisor and coworkers of any other clinics I've ever worked for. Always coverage to be found if needed, pay is reasonable, frequent lunches from Reps. Best part is everyone worked together no matter the need. 

What is the most stressful part about working at the company?
Incentives were taken away to a lesser pay if you go PRN. 

What is the work environment and culture like at the company?
With the 3 locations I mainly worked at, everyone always available to you out if your in any type of help needed. Providers are amazing to work with and MAs work as teams.

What is a typical day like for you at the company?
You show up, do your work,  enjoy your time be professional and have fun then go home.

I have been an employee for over a decade. In that time I have worked with some amazing people and have loved the providers for the most part. Over the years I have completely stopped feeling like the patients matter, or that the employees matter. It has become increasingly clear that admin only cares about the money and popularity in the community, not the patients or the employees. I have gone from loving my job to forcing myself to get up in the morning. I used to recommend this place to everyone, now id recommend against it. It is sad but it is the truth. It has truly gone from a family and community like environment to a dog eat dog, every man for himself situation. It Actually Heartbreaking To Watch. 

You start your day at work there by getting the rooms ready for patients, making sure everything is stocked up in the rooms so you don't have to go get supplies you need and make the patients wait. Learned that it takes time to learn everything and its ok to ask questions and not feel stupid for not knowing what to do. Management and co-workers are great there. They want you to succeed and love your job. The hardest part of the job was just having to learn where everything is and how to do certain things. The most enjoyable part of the job is brining patients back, making them feel better and helping them recover and get better from whatever is going on with them.

I used to love working here. I had amazing coworkers and I felt I used to be compensated fairly. Then good seasoned medical assistants kept leaving because administration/management would not keep up with fair pay. It's hard to find coverage. We've had focus groups/meetings and it always discussed how to compensate us better. Benefits are okay, but the insurance costs a lot for being a medical facility! A male CNA was hired and I found out he was making more than all of us certified and experienced medical assistants. Not cool. And of course administration denied fairness for a few different situations and ignore/gaslight all of our concerns.

My overall experience at Tanner Clinic was positive, but there were many issues with my department (Patient Accounts). We had a heavy workload, and extra jobs without proper staffing or pay. We had no support from our direct management, and we were not allowed to bypass them. Since we dealt with finances, many patients were very abusive and our department is the only one to not allowed to submit pat. dismissal requests. Most coworkers were awesome, which kept me working there for a while.

I love working at Tanner, it works great with my family life and I have an amazing supervisor. Co-workers are amazing people who really care about the clinic and the patients. I feel that many employees are under paid specifically the MA's. Their work load far exceeds what they're compensated for and it hinders patient care. 
The HR department does not listen very well. Many problems get swept under the rug, but this is supervisor issue as well. My current supervisor is amazing and really takes care of me and my co-workers. If there are issues he takes care of things and helps me do my job to the best of my ability. 

Top Job Titles	Average Salary
Medical assistant 3 salaries reported	$17.27 per hour
Radiologic technologist 3 salaries reported	$22.80 per hour
Medical technologist 3 salaries reported	$24.67 per hour
Water treatment specialist 2 salaries reported	$48,000 per year
Warehouse associate 2 salaries reported	$17.00 per hour

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