agent

team leader

sous chef

host/hostess

bartender

THE VAULT

What is the best part of working at the company?
The discount was alright I suppose

What is the most stressful part about working at the company?
Lack of strong management/leadership

What is the work environment and culture like at the company?
I typically don’t leave reviews for past workplaces, but I feel like this experience should be shared.

There was a consistent lack of communication from store management. The store manager was often absent and seemed disconnected from day to day operations, which created confusion across the team. Expectations, scheduling, and procedures were frequently unclear or changed without notice, making it difficult for employees to do their jobs effectively. Not quite sure she was ready for a role of this caliber. 

There was also very little structure or accountability in place. Processes weren’t clearly established or enforced, which led to a disorganized and, at times, chaotic environment. Instead of functioning as a team, it often felt like employees were left scattered and confused about specific rules and roles. 

Professionalism was a major issue, especially at the management level. The store manager spoke negatively about corporate, the owners, and even employees. It’s difficult to work in an environment where negative comments are made about corporate leadership, ownership, and team members. Not only was the store manager lacking in various areas, the shift leads were also lacking as well. 

This location has potential, but without consistent leadership, clear communication, and a higher level of professionalism, it will likely continue to struggle.

I am trusted with the keys to the business and am responsible for opening the bar/restaurant on time, if not early. I stock the ice, beer, liquor, prep fruit for beverages and make back up, if needed. I am responsible for making sure the money in the drawer is correct with the sales of the day along with cleaning and closing the business down at the end of the day.

The owners are the management and on the weekend we work together. Other days, I am trusted to do the job correctly on my own. We are a small business, so there are not many co-workers, but the few we have, are like family.

The hardest part of the job, at times, are the hours and keeping up with a busy day/night with a small staff. The most enjoyable part, is working with trustworthy, respectable individuals and meeting new people along with conversating with the regulars.

First of all I am grateful to them because they gave me my first shot in the industry. I was promoted rather quickly as well. Problem was, they weren't willing to pay the management their worth even if the results were very good. I started as floor sales and moved up to "interim GM". The deal was to give them "30 to 90" days to assess the results then I would receive an offer. 30 days came, no offer, 60 days came, no offer, 90 days came, no offer. It wasn't until I insisted that they sent someone from the original location to "make an offer" which ended up being an absolute joke. They offered me $2 more per hour than entry level. Once they realized that wasn't going to fly they fired me. Just another greedy company trying to bleed their employees dry while they made millions. Corporate mentality without the mental capacity to actually carry it out. 

Pay & benefits
I took a management position with them on a 60 to 90 day pay trial. Sales, promotions across the board went up on my watch. They kept trying to delay my raise. Instead of giving me the raise i rightfully earned they let me go. They will always offer minimum and will fight you on your raises even though the timelines are in their own manuals.

Overall
My experience working at THE VAULT was terrible. They operated illegally most of the time at their first location in Spokane. They had no air, no heat ECT. 
They once even had the employees cover expired expiration dates on the edibles with the newly mandated stickers. This company doesn't care about the employees or the customers. Bottom line is their dollar...not yours.

Typical day at work: Setting up Party room, tables, Chair sashes, Flower bouquets, Main buffet tables, greeting and serving Guests.

Co-workers get along well, very respectful, hard working, fun

Hardest part of the job is when guests are disrespectful without reason.

Most enjoyable part when bride and groom walk in with huge smile on their face and when they leave very happy. When guest are dancing, feasting, and having fun. Also when all the servers line up and guests are coming in and we can see the awe in their eyes when they see the decorated room.

Customer service was my main priority, i was a bartender so i learned alot about mixing drinks and how to take precausion. My co-workers were my favorite part of coming to work everyday, i love working with other people. The hardest part of the job i would say was pleasing every singe customer that walked through our door. I love socializing and talking to other so i enjoyed that the most.

What is the best part of working at the company?
They take the time to recognize strong employees, and work to sharpen their strengths to grow with the company

What is the most stressful part about working at the company?
It's high volume/fast paced, which can be stressful if you're not ready for it.

What is the work environment and culture like at the company?
Busy and professional
As long as you're doing your job and keeping a positive attitude

I worked at the Vault for only a few months. I enjoyed the job. Fast paced great food great atmosphere. Free or reduced cost meals. Staff very supportive work with employees on schedules and time off. Unfortunately they changed their winter hours and I was laid off.there are no health benefits available at this time

The Vault concluded employment because prior to being employed at the establishment I had broken my hand. In itself, that goes against equity and equality clearly stated by the CCC in their RVT/assessment. They also profile customers and blacklist them, some with social disabilities. I was very dissatisfied with the lack of customer service skills. Also, the lack of knowledge among the Agents. 

I loved my job at the vault, I was in the process of taking over a cbd shop and was managing for roughly 2 yrs and knew just about everything. I was THE go to guy. Doesn't help when they bring in some hot shot to clean house and fire there most reliable and trustworthy employee thinking its the best for the company but I have so much dedication for that place id go back again.

Top Job Titles	Average Salary
Agent 3 salaries reported	$16.83 per hour
Team leader 2 salaries reported	$20.50 per hour
Sous chef 1 salary reported	$45,000 per year
Host/hostess 2 salaries reported	$11.25 per hour
Bartender 2 salaries reported	$15.50 per hour

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