warehouse associate

senior director of product management

sap consultant

Tata Communications

My day starts with getting update from my team members located globally regarding the issues/problems that have occurred during the time I was away and how I can contribute to the resolution of those issues whether it's customer related, partner related or my internal team related and provide the customer with utmost service. It is a great team work and we work in collaborative mode even we're geographically dispersed. The overall function is to manage the vendor/partner relationship on day to day issues faced by our customers which are directly under the vendor shop. My management provide great support if there is any roadblock or barrier in overcoming the issue. The hardest part of the job is to get the things under control which is directly in hands of the vendors or their underlying providers and get the commitment from them on timely update and in parallel to be able to keep customer calm. Other part of my job is to streamlining the current processes and procedures and to develop new processes as needed as part of creating standard repository for best practices. SLA violations to be discussed with Vendors and claiming credits. As new vendors come onboard, define Service Level Agreement (SLA)s and working with Operations realization team to onboard the partner/vendor and testing of the process/procedures. During new product launch, creation of RACI model and adding new service features into the existing tool set to ensure the customers are supported, tickets are raised and inventory is updated. The most enjoyable part is working in global company which provides great ability to work with people from diverse culture and we always learn something from each other.

Tata Communications is a global company with its roots in the emerging markets. Headquartered in Mumbai and Singapore, it has more than 8,000 employees across 38 countries. The $3.2 billion company is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is the flagship telecoms arm of the $103.3 billion Tata group.

$3.2 billion in annual revenue in FY13-14 with 77% of this revenue generated outside of India
Over 8000 employees globally, 30% of which are located outside India with over 40 nationalities
Largest wholesale voice carrier carrying 53 billion minutes of wholesale voice traffic annually – that’s 1 in 10 voice calls globally
1,600 telcos use our network to connect to you  (70% of the world’s mobile network operators)
World’s largest wholly owned submarine fibre network – more than 500,000 kilometres of subsea fibre, and more than 210,000 kilometres of terrestrial fibre
Only Tier-1 provider that is in the top five in five continents, by internet routes
Over 24% of the world’s internet routes are on Tata Communications’ network
400+ PoPs reach more than 200 countries and territories
44 data centres and colocation centres with over one million square feet of space
7,600 petabytes of internet traffic travel over the Tata Communications’ internet backbone each month
15+ terabits/s of international bandwidth lit capacity

Overall I had mixed feelings about my time at Tata Communications.  I felt my salary was low in comparison to similar roles at other companies.  HR was made aware of this issue many times but they never did anything to change it. My coworkers were nice and I learned a lot from them, but there is so much turnover that you don’t have many people with institutional knowledge and as a result many don’t really know what they are doing.  There is also constant restructuring and it seems that management is doing whatever they can to move as many jobs back to India as possible.  It’s also really, really hard to advance.  You have to have a manager that is completely vested in seeing you get promoted and willing to stick their neck out for you. Overall I didn’t think that it was a place where I could make a long term home, so I moved on.

Work Life balance at Tata Communications has been very good (pre-covid).  The "work" for most professionals globally is highly collaborative - as cross-functional teams (Business, Marketing, Legal, Engineering, etc) work together on delivering new products and service offerings .  Tata communications also allows very flexible work environments and schedules to employees to get the job done to meet business goals thus allowing improved work life balance for most employees.

However, Tata Communications management and leadership practice extreme levels of nepotism, favoritism, and cronyism which permeates quite extensively and has become a part of the leadership culture. This significantly limits career advancement for those high performers that are not well connected or that do not have very strong executive sponsorship. 

Professionally greet guests and customers. Maintained a clean and organized front desk and reception area. Maintained visitor registration records. Provided guest and employee badging. Answered main phone line and directed calls to the appropriate recipient. Sort & distributed mail to accounts payable for processing. Used excel to create and maintain spreadsheets for tracking of all bank deposits. Ship, receive and distribute the mail and packages for the office daily bases. Scheduling meeting room or events. Ordered catering and setup/cleanup. Maintained, cleaned, stocked, and ordered supplies for the kitchen and the office. Correspond with building management as needed to report and schedule facility maintenance. Assist in charitable donations request and planning. Maintain copiers/printers’ ink and paper supply as needed.

A typical day goes by smoothly when you are well supported by your cross functional teams. When you are able to find some time during a busy schedule and can train with a senior person, you have the ability to learn a lot. (Unfortunately many of these essential people have been laid off to make room for lower paid employees.) Workplace culture is diverse which makes is a great atmosphere for business.
The hardest part has been dealing with much of the usual day to day red tape, especially when dealing with other departments. This becomes even more difficult with lack of support from much of Management. 
The most enjoyable part would be the great customer and co-worker relationships that you build, with the good people along the way.

•	Escalation Point of Contact for Customers & Account Teams
•	Provide Monthly Operations Service Review
•	Provide Hands on Training to Assigned Customers, such as: General Motors & Uber
•	Facilitate Weekly meetings with Assigned Customers to ensure process and procedures are maintained throughout the life of each customer’s contract
•	My main GOAL is to build the perfect partnership with each of my customers, I have to deliver each time I am engaged by a customer. Once, this happens I have gained the customers TRUST, they now have that single point of contact no matter the situation. I feel I have a special talent because of my own life experiences, and my willingness to do whatever it takes to provide Exceptional Customer Service.

Tata is a good company to work for; good people and as well as a great boss. I was allowed to work primarily from my home office. I would come to the home  office in Matawan once or twice a week as needed as well work in the lab in Wall, NJ. Better than average health benefits as well as 401K plan. It's unfortunate that I will be leaving, not by choice but I understand the companies need to cut budget.

I had the opportunity to work on some high profile projects in the Unified Communications space, working with partners e.g.Sonus, Acano, Metaswitch, Cisco, and others. Hardest part of the job was keeping up to date with multiple hardware/software updates from those vendors requiring many hours of QA testing in the lab.

I don't really have a typical day. Some days I go into the office some I work remotely from home. Usually I work from home after working during the night as part of an on call schedule. I handle upgrades of DWDM, Undersea, and transmission equipment from various vendors. My group coworkers are very knowledgeable and we help each other out. Sometime because we are on call very often and supporting a global network I have to work very long days and it helps that I can continue my days/nights from home. I get much satisfaction from completing projects and helping junior technicians in supporting our network and have a great relationship with all.

I was able to work remotely from home that allowed me to be more productive an support various time zones in India, UK, USA, Canada, and Singapore.

The negatives were that it is an Indian company and things take a very long time to get completed and there is a large dependency in India to outsource critical key roles. There internal IT organization is basically all Project Managers with no in-house technical knowledge that is a huge expense.

Top Job Titles	Average Salary
Warehouse associate 1 salary reported	$34.00 per hour
Senior director of product management 1 salary reported	$92,391 per year
Sap consultant 1 salary reported	$70.00 per hour

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