programmer analyst

software engineer

senior project manager

field operator

technical support specialist

Tech Mahindra



Disorganized Training and Poor Management

A typical day at work was stressful due to a lack of clear instructions on handling back-to-back calls and navigating their essential systems . Instead of proper training, new hires were expected to keep up with unrealistic expectations without much support. Trainer barely spoke english and just gave articles to read , there were no mock calls, hands on training, role plays etc. 

I learned that this company prioritizes metrics over employee development. Rather than providing coaching, they resort to disciplinary actions, even for issues that stem from inadequate training.

Management is unresponsive and quick to take action without proper communication. Employees receive little to no feedback before facing consequences, making it difficult to improve or understand expectations.

The workplace culture is not supportive—there is little teamwork, and new hires are often left struggling without guidance. HR and leadership lack transparency, and decisions feel rushed and unfair.

The hardest part of the job was trying to manage calls efficiently while handling system wrap-ups, all without proper guidance or time to adjust. Mistakes were punished , set to be fired or suspended rather than used as learning opportunities.You are not allowed to go off queue, take a break, take a bit time to enter notes, the floor support takes too much time to help you but you get docked for AHT, ACW , call drops etc. 

The most enjoyable part of the job was interacting with customers and the occasional helpful coworker, but overall, the experience was frustrating due to poor management and lack of support.

Would not recommend this company for those seeking a structured and employee-focused workplace.



What is the best part of working at the company?
During my five year tenure, I was allowed to do my job without interference from my off-shore manager.  This enabled me to focus on providing the services our client requested and was paying for without time wasted having unnecessary update meetings.

What is the most stressful part about working at the company?
I experienced a lack of effective communication and too much unnecessary communication.

What is the work environment and culture like at the company?
The team  worked with was very collaborative and worked well together.  Everyone was willing to share knowledge and help each other to ensure excellent end results.

The one thing that bothered me is that the company tends to promote non-US citizens over US citizens and I experienced a situation where I was told, in writing that they were looking for someone with less experience when I was applying for  new internal opportunity.  I interpreted this as we want someone younger.

What is a typical day like for you at the company?
I was responsible for developing and executing a project to migrate a legacy (and home-brewed) system to the clients selected ITSM system.  This included weeks of validating data and determining that less than 50% of the data in the old system was incorrect.  Due to client budget constraints, the two developers we had engaged were released and I was forced to absorb all of the tasks that were being performed by them.

While working for Tech Mahindra I was assigned to three different projects. The first project was as an Incident Manager. An Incident Managers responsibilities included actions such as group and team coordination. Real time, fast response/solution and conflict/incident resolution. Excellent written and oral communication with everyone from engineers to CEO’s and outside clients was essential. With over 300 applications under our watch, and with company assets on the line, we offered top notch 24 hour monitoring of these applications, as well as Root Cause Analysis meetings and documentation. This included monitoring web sites, mobility support, cable support, and support of all the software and hardware that was needed to keep these applications running smoothly. 
The second position I was given was as a Deployment Manager. As a Deployment Manager, I was responsible for deploying upgrades, patches, rollbacks, and new deployments of software to previous versions, as well as database updating. We used tools such as WebShere, Web Logic, TomCat, Linux, SQL, and other proprietary internal software and applications to perform these activities.  
My last position was a Deployment Coordinator. In this role my job was to coordinate the four major yearly deployments as well as the four minor yearly deployments, with all the application and software groups in the company.

What is the best part of working at the company?
Tech Mahindra is one of the best company I have been associated with. We are respected as associates and we are given ample chances to express and showcase our capabilities. We will be enough opportunities to choose our domain and grow. They have some very good processes and tools to help us enhance our skills to stay relevant and up to date. I love to go back and be part of the company in the future whenever there is an opportunity.

What is the most stressful part about working at the company?
At times, we had to stretch and work during weekends but, that is part of any profession and company we work for. There will be exceptional situations where we need to contribute in the interest of the. customer and at the same time keep up the reputation of our company!

What is the work environment and culture like at the company?
All the associates were very corporative and quite helpful. The culture of the company is quite nice and welcoming to everyone.

What is a typical day like for you at the company?
check email, have DOR (Daily Operational review) with my delivery leads to understand the ongoing activities and discuss the tasks at hand. Review KPIs and improvement and automation initiatives to ensure Team gets all the support to drive the tasks to the conclusion as it was Application Management and support Project I was managing as a Program Manager.

Even if you have a contract with this company, there is always the chance of very little notice on terminating your position. Management is nearly never available, and if you have an issue, there is a 'not my problem, I will look in to it' culture that never ends in a resolution. Company has 'released' groups of employees over and over with little to absolutely no notice. Communication within company is very sparse, and when changes happen you will not know it. Employee turnaround is too frequent to the point of not being able to train employees properly on anything, the 'on the go' training isn't a good thing in a production environment. Team sizes are so small, barebones, that taking time off is often a fight. Company also sponsors H1B, have a back up plan, you very much will appreciate that tip. The biggest thing to understand is they may be quick to hire, out of necessity, it often feels like upper management is disconnected from the rest of the company and simply 'runs' technical support based off 'cost' on a spreadsheet, not accolades and quality of work. Labor laws are also very shaky as they have you report one thing and work another.

Working at TM was a mixed bag.  Some things were great about it and others not so great.  The breakroom had a good selection of k-cup coffees to choose from; social events were fun and people participated in bringing treats to them or attended the yearly awards event.  Made some friendships there.  What wasn't so good was training was a mixed bag and was on the disorganized side.  It took a very long time to get from training to doing the actual work you were hired for.  Once you got up and running all that mattered was speed and not the quality of your work so a lot of work got left undone for the next person to deal with and a lot of unhappy customers.  If you attempted to do a good job and actually serve the customers you were considered "bad" because the speed thing was all that mattered.  And there was also endless reporting and testing which got in the way at times of doing your actual job at times.  Even though the training was disorganized I do feel I eventually learned the job well and did so by asking lots of questions when first doing the work at hand and most people were approachable for answering questions.

A typical day at work:
Each day started with reviewing tasks and priorities, followed by focused work on reports, meetings, or analysis. I often collaborated with team members, responded to emails, and worked independently to meet deadlines.

What I believe I learned:
I learned how to manage my time efficiently, communicate clearly within a team, and improve my technical skills—especially in tools like Power BI, Excel, and basic SQL. I also gained confidence in presenting data and drawing insights.

Management:
Management was supportive and gave clear direction. Feedback was timely and helpful, and they encouraged learning and improvement.

Workplace culture:
The culture was professional, friendly, and team-oriented. People were willing to help each other, and everyone was focused on delivering good results.

The hardest part of the job:
Meeting tight deadlines during high-pressure projects could be challenging, especially when managing large data sets or last-minute requests.

The most enjoyable part of the job:
Seeing my work make a real impact—especially when a dashboard or report helped someone make a better decision. I also enjoyed learning new tools and improving my skills.

Where to start.. a clique of managers and HR that came to Tech Mahindra, from the previous company that held the contract, run the business in the most corrupt way imaginable.  (Staring into computers all day being super busy but actually doing nothing). They have a cohort of favourites that get the best campaigns, even though some of these agents are "gaming", in order to achieve the highest bonuses for themselves. They manipulate and bully anyone out of the business, who objects or tries to become vocal about their corruption and  mis management 

Holiday allocation is manipulated, incentives and prizes are manipulated and overall the treatment of staff is horrendous. Simply put, If they dont like you and you dont fit in, they bully you out. HR and a new head of site also came over from the last company so there's nowhere to go when trying to resolve anything. The turnover of HR generalists and external team managers is very high (6 team leaders went through my department in 2 years, they were actually brilliant!)

There is a shortage of jobs in Waterford but seriously, stay away. Not good, at all!

I worked for more than 7 years for Tech Mahindra in Hyderabad, India. Work wise i was very punctual, dedicated and quickly adapt things, fast delivery, quality support and satisfy end user/customer. I learnt how to work collaboratively within the team, help other teams when they face any complex situations technology wise.
When it comes to the management, i was treated good but the management doesnt help his/her associates to encourage ,expose to new things like certifications , also when it comes to promotions, salary they do not take it up as fast.
Coming to work culture, we are not as free enough to work in a place like our work places/infrastuctures are aligned. We do not have parties, get togethers over the week or even on weekends. People do not share their experiences or learnings here.
Hardest part of the job is that we deliver things to the customer and satisfy the customer. But when it comes to the management, they dont treat the customers as much compared to other organizations do.Ultimately due to this, we loose lot of projects.
I do not have much enjoyable time with the instinct/period i stayed in Tech Mahindra.

I have been with the company for over five years and have had the opportunity to experience a wide range of working cultures. The team I first joined was exceptional—supportive, collaborative, and led by a manager who truly embodied leadership rather than authority.

After transitioning to another department, I found the management direction less consistent. The initial manager lacked clear guidance and eventually left, after which leadership assigned individuals from unrelated departments to oversee our team. Unfortunately, this led to confusion and a lack of understanding about the department’s core functions.

The company offers good learning experiences often process than real market value and decent exposure, but team dynamics can vary widely. if you are close to any seniors, your chances of getting a promotion, hired or even lead a team is way high. 

Most colleagues are well-intentioned, support and coordination may not always meet expectations. It’s a good place to gain experience for a few years and then move on when growth opportunities plateau.

Top Job Titles	Average Salary
Programmer analyst 196 salaries reported	$77,194 per year
Software engineer 5 salaries reported	$85,000 per year
Senior project manager 20 salaries reported	$75,176 per year
Field operator 18 salaries reported	$24.53 per hour
Technical support specialist 1 salary reported	$28.00 per hour

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