clerk

senior secretary

data analyst

administrative assistant

administrative associate

TeleSolv Consulting

Compared to most starter jobs, this is a good place if you are starting your career, but it's not really somewhere one wants to stay and make a career out of it. Don't get me wrong, this place has excellent job security, however the possibilities for advancement are few an far between.

The workplace culture on some teams can be described as high school really and the leads are nothing more than glorified babysitters and the supervisors can be ineffective when it comes to setting an example to follow, but overall, if you keep you head down and just show up and your work to the best of your ability, it's nearly impossible to be fired. 

Management is scatterbrained and the clerks are treated like machines where the only thing that matters is production and quality and if the quotas are not met, management gets after the supervisors and the supervisors the clerks, and when work runs out, all that is left can be politely described as busy work. 

Finally, as the company supports the government mission, it would stand to reason that workers here would be working closely with government employees, however it is the exact opposite as the government employees and contractors are kept separate and have no contact except in the area of IT. And if you think that this would be a stepping stone to a government job, think again.

Very important: attention to details. Get to work on time, meet expectations, focus on your assignments, etc. Do these things on a consistent basis and you'll do fine here. I know my schedule, my job, and company policies and I do my part. I was promoted last summer to Business Analyst because of how I performed as a Specialist. The hardest part of the job was getting promoted over people who were here longer than me - there was nothing harder about the job than that. My observation is they didn't handle the details and workload as expected. Higher level managers are more committed to the workers than immediate managers, who are not bad but they seem to want to get promoted before their staff become their peers. Some seem to compete with their reports. Line managers control the award/recognition process so that can be tricky at times when performance is equal between staff (who gets the top prize?). So the culture at my office is competitive but not cut-throat. I learned much about QA, six sigma, and PI since joining the company - that's been the most enjoyable part.

Typical day: I lead a team of 8 analysts so I make assignments, review work, approve leave requests, and handle customer escalations.
What I learn: I am studying to take the CAPM exam. My lead role is preparing me get the CAPM cert.
Management: My activities are guided by a project manager who has been given some leadership advice and coaching.
Hardest part of the job: Managing the workload - some employees are more productive than others.
Enjoyable part of the job: appreciation from management.

•	Provided Executive support to the Chief Security Officer (Director), Directorate Offices to facilitated meetings and other OSI related events. Provided assistance with contacting and scheduling appointments; coordinated availability. Created employee on-boarding and off-boarding SOP in to upload for Management use in Sharepoint.
•	Provided assistance with scheduling and coordinated four Divisions. Coordinated input from OSI Divisions and prepared reports for submission to USCIS Management. Prepared agenda for same. Prepared and published meeting notes.

What is the best part of working at the company?
No best part.   The Company Representatives tell you one thing but they don’t tell you everything you need to know. 

What is the most stressful part about working at the company?
Finding out what you are told initially is not true. 

What is the work environment and culture like at the company?
Stressful and frustrating. All of HR are liars. 

What is a typical day like for you at the company?
You are a seat, filler, nothing more than that.

The pay and benefits were great at times , but not all money is good money. Management/HR was rude and don’t feel they cared much for the employees or had their best interest in mind.. only the clients. Forced on multiple occasions to use up PTO for inclement weather and/or new holidays/government closures, failure to give annual raises. Failure to uphold to their own policies and procedures and making up rules on the spot. Poor office moral. If you are looking for a company with good pay but don’t care how you are treated, this is the company for you. 

What is the best part of working at the company?
Team is supportive and friendly.

What is the most stressful part about working at the company?
While the team strives to achieve its goals, there are instances where communication from management could be more streamlined.  Expectations and deliverables are at times not clearly defined, which can lead to confusion among team members. Enhancing clarity could improve overall productivity and alignment within the team.

What is the best part of working at the company?
The best part was having all major holidays off and the the company staff were super nice

What is the most stressful part about working at the company?
There was nothing stressful about working for this company 

What is the work environment and culture like at the company?
The environment was fun and the culture was very interesting but it was good

What is a typical day like for you at the company?
A typical work day for me was busy and productive

Can be hectic but very leisure day. Learned so much about work, flow. Management was never there, always from a distance. A variety of cultures, especially since you had to complete demographics on must of them. Learning how to work with being in one environment, with not growth, standing was a bit hard for this length of time.  A great work environment to meet people if you are a people person.

I learn more every day.  Collaboration and communication are vital for my job and for TeleSolv to be successful.  I am grateful and appreciative.  The hardest part about my job is not being in close proximity to my coworkers.  Everything is virtual through teams.

It's the best job I have ever had!

Top Job Titles	Average Salary
Clerk 12 salaries reported	$22.09 per hour
Senior secretary 1 salary reported	$22.46 per hour
Data analyst 15 salaries reported	$28.41 per hour
Administrative assistant 2 salaries reported	$20.65 per hour
Administrative associate 1 salary reported	$25.49 per hour

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