programmer analyst

pc technician

customer service representative

senior data analyst

research intern

Telligen

I was with Telligen for many years and overall it is a good company to work for.  The worlk/life balance for me was good but that can vary by team and role.  The CEO is personable and seems to care about the employees and company as a whole.  Layoffs were typically done as a last resort only.  Good culture, almost a family-like culture back in the day but that has waned some in recent years.

The business is contract work for the most part so you are always at the mercy of how well your current contract is going (will it be renewed, reworked, etc..) and that can be stressful.  As a developer you'll need to always be adding to your skillset in case you need to hop onto another contract that uses a different tech stack.  This can be rewarding though, as you end up with many skills that you otherwise might never have learned.

Pay, in my experience, was typically below the industry average, however, in the last couple years this was offset a bit by the larger bonuses.

Retirement package is good, with Telligen being an ESOP as it gives the employees extra incentive to perform as it directly affects their bonuses and share value.  The share value has only ever gone up and at times has made large jumps.

I am writing this currently as I have just looked at the Telligen holidays for this year. It is a complete and utter joke that a company that claims to care about its employees gives them so few paid holidays a year. Even though I work in a department that relies on us closely working with social workers, we don’t have any of their same holidays. Those days are spent wasted, twiddling our thumbs. We don’t get Juneteenth, despite Telligen’s “commitment” to diversity and inclusion. And the reason I write this, is because we don’t even get Christmas Eve off. I am so disappointed to work for a company that will tell you to your face every year exactly how much money they make (ie, how much money WE make THEM) but can’t even give us Christmas Eve to be with our loved ones. That, and we have 0 dedicated sick, mental health or personal days. All of that has to come out of (already VERY limited PTO). They trick you when you sign on because they have VTO (1 day) and a hybrid option, making you think they might care about not wasting your time. I don’t see this company ever being a place where younger people will want to work there for extended periods of time. I love my team, and what I do day to day. But it is shameful how little they give us in terms of time off. I would NEVER recommend somebody work here because of this. As I said before, an absolute embarrassment. 

Calling patients to do their monthly phone assessment and education, charting there assessment and progress on health goals.Usually tried to get ahold of 7-10 patients a day as had a case load of 150 to 170 to complete each month either assessments or 3 attempts to reach member per month. Calling Dr offices to collaborate about patient. Sending out educational  material to the patients.I learned a lot about  health  coaching, care plans and using the computer at this job as well as Medicaid and finding resources for the patients.My direct mangers were good and very willing to help the team with  any time off needed.My co-workers for the most part were great team playersThe hardest part of this  job was the case load and deadlines at the end of the month. The most enjoyable part of this  job was the patients and my co-workers.

I spent 12 years working for Telligen as a federal contractor. It’s truly a great place to work. They offer a very flexible schedule, competitive pay, excellent benefits and you’re an employee owner after a year. During the years the company does well you get an Employee owner incentive program payout. Telligen has many contracts and departments and I’m sure that some are better than others but don’t believe the negative reviews, It’s an excellent place where you can further your career with tuition reimbursement and many opportunities for advancement. They also promote healthy living, work life balance and have a culture of caring. 

Telligen is a great company, its employees in mind. Each employee is a owner after one year and this has benefits. The training I received was not sufficient to complete the job, but this is not company wide. Its complex environment with little room for error. Redundancy is the work, which if you like regime and unchanging work - this is for you. The group contract with OHCA and that part of the job is quite interesting. Overall, I loved my time there.

Telligen has the manpower of a medium sized company but a work culture of a company much larger. Due to the nature of telligens business security holds center stage for every aspect of your work. Advancement is based more off of company loyalty then merit. There is quite a lot of top down management with a hard focus on implimenting change for change sake. While executives feel in touch it's upper management that seems wholly disconnected from the day to day operations. I would not recommend telligen as a employer. The company is small enough that you wear many hats so as a resume builder it's not bad.

The company has changed drastically in the 5 years I have worked for them. When I first started appreciation and clear job duties and goals were mandated. I have stayed with the same department the whole time and have had 9 managers!  Things have changed for the worse. They are top heavey in managers. They are to busy to give you goals. Managers are given a pot of money to give raises but no one has goals so money is divided based on who the manager likes. No documentation to move up so managers recruited their favorites from other teams. One of these days their contracts are going to catch up to the errors that occur and cancel work. 

Visit  5-6 members , educate on disease process 
assist w/obtaining community resources to meet need, thus decreasing return to hospital. 
I learned if you teach member how to manage their health it would decrease readmissions>
The work culture was very conducive and very close knit , everyone worked well together.
Most enjoyable part of the job was helping people to manage their health and co workers 
Hardest part of the job was trying to contact members due to phones were disconnected or they had changed their numbers and not updated  their information

If you want to support end users with a focus on making them happy and being rewarded for your effort and going above and beyond, this is not the way to go.  With the government contracts, there is so much more emphasis on procedure over people.  There is so much effort in keeping prime contracts happy that it doesn't matter if you worked 150 tickets in a week and made sure all end users get what they need if 5 of those weren't coded correctly when closed.  Management makes hair-brained decisions that seem nonsensical, but those are the ones that stick for years.

Top heavy organization - expect to be micromanaged to the extreme. Extremely old school in management approach. Despite speaking of and attempting to care about work-life balance and attracting talent from emerging generations; it is really all a sham. Don't dare speak up or give advice based on your experience, it won't be taken. They are quick to add an in-humane workload and then 'write-up' when you aren't superman. Seriously reconsider.

Top Job Titles	Average Salary
Programmer analyst 13 salaries reported	$66,966 per year
Pc technician 2 salaries reported	$18.50 per hour
Customer service representative 2 salaries reported	$15.75 per hour
Senior data analyst 1 salary reported	$90,000 per year
Research intern 1 salary reported	$17.00 per hour

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