patient services representative

medical assistant

customer service representative

registered nurse

Tennessee Oncology

I used to have a lot of respect for this company when I first started working here. Immediate managers are great and actually do seem to care about the employees, but the upper management appear to be completely incompetent. Desk jockeys sitting in an office all day creating ridiculous policies, procedures, and guidelines that would make sense if they actually had a clue what goes on in the clinics. Staffing is rarely adequate and patients are herded through like cattle. Little time for actual sincere patient care. Need a day off?  Better be prepared to fight for it. You have allowed sick time but be prepared to be penalized when you use it, they will count it against your attendance even if you have a doctor's note covering the days you were absent. Employees will come in sick and work due to this and just spread infection. Don't plan on being able to stay home and take care of your children when they are sick either, even though you spend more time taking care of every one elses family than you do your own.  Not a family oriented company at all. We love our patient's and work extremely hard to take care of them, the least this company could do is show some RESPECT AND APPRECIATION for its employees instead of treating them like they are nothing more than someone who can be easily replaced!

What is the best part of working at the company?
The mission drives all decisions which lead to innovative treatments and services. These innovations benefit the staff by creating new career opportunities, new ways to work, improved perks and benefits, etc.

What is the most stressful part about working at the company?
Working with team members who are not committed to the mission and only think about themselves can be very draining. 

What is the work environment and culture like at the company?
The work environment will vary as they have more than 30 clinic locations but also have several imaging locations, a separate lab location, a separate pharmacy location, two admin locations, and numerous distinct teams across many departments.  The culture you experience will depend on the leader and team members you work with. Outpatient oncology can not be compared to an experience in a hospital or a multi-provider practice. You must be committed to delivering great patient care/experience above all else and committed to learning and following the structure and standards designed to ensure great patient care/experience.

What is the best part of working at the company?
Doctors and staff and patients. Taking care of cancer patients truly is a privilege. I was treated like family and felt my work family truly cared about me. Great benefits as well 

What is the most stressful part about working at the company?
There really is no stress with this job. It gets super fast paced at times but there is a great team to back you up. 

What is the work environment and culture like at the company?
Many patients told me they had never been to a facility like ours. They felt loved because everyone was so friendly and kind.  If I ever had a problem or concern my operations manager was quick to fond a solution and our regional director was super approachable as well. 

What is a typical day like for you at the company?
Started our day with a devotion and prayer. We were assigned patients and cared for them as they came into the clinic. If I was ever overwhelmed, another nurse or Heidi, team lead, was there to assist right away.

I accepted this job with a hopeful and positive attitude for a new beginning. The health care benefits are great. Coworkers can either be a hit or miss; since there are a lot of women working together there are a couple disagreements. Management can either have your back or write you up for speaking up and advocating for your coworker. Unfortunately we are all short staffed and overworked; there are certain clinics where workflow is stagnant whether that being management showing favoritism or they are overwhelmed with the responsibilities of the job. Word of advice if you want to stay out of trouble be cordial with everyone; document everything and have proof so if you do have a mishap happen you are able to back up what you are saying. All in all it is not the worst place to work in but you just have to choose your battles. Stick to policy and if you are not sure on how to do something ask a coworker that you can trust. 

This company is very inconsistent with how they treat employees. It starts great- but then cue the gaslighting. Managers aren’t equally given the same responsibilities, and the false facade of being a great place to work only goes so far. Staffing is a constant issue, and clinic level management is blamed for turnover- but employees are dissatisfied for multiple reasons beyond clinic level control. Hiring any and everyone the recruiters send is encouraged and if you don’t, you get the 3rd degree on why not. Exec level management is so far out of touch with the reality of day to day operations and employee concerns- they patch things with bandaids and try to cover things up rather than fix. The lack of trust starts at the top- and sets any manager coming in up for stress at best, complete burnout at worst. This company turned me off to ever want to manage people again- especially in healthcare.

I worked there for over a year and I slowly started to see that the nurses was favored over everyone in the clinic. If they were short handed they would hire people if anyone else was short handed it was not in the budget. You would work yourself to death and never get help. The manager would act like she would listen and was there for you but completely would ignore what you said and side with other people. The people that worked hard was not appreciated or fired because they told them their opinions. High turnover rate with managers. One manager walks around and literally does nothing she walks around and looks pretty. There was way to many people over a certain dept. I loved my co workers and the patients but it was a waste of my time and a joke with respect to my degree. I would not recommend anyone to work here.

Its not 100% bad here but its definitley close. The doctors are rude and allowed to act like  ungoverned spoiled brats! Patients are there to be seen as early as 7:30 and the nurses cant get started until 8 am... so go figure. The patients wait sometimes 3-4 hours for the doctor to enter the room. This is solely because they are texting , talking about vacationing, the nanny and a forever on social media instead of getting in the room seeing patients. The patients are ALWAYS COMPLAINING . but they keep coming because they have cancer and want to live .There is a new manager every year ....that is if they make it to a year  due to stress and chaos. The turn over is like none I have ever seen before and the patients have began to take notice. I can say that patient interaction is the only positive in this zoo .

Management is a joke, pay isnt terrible but you will be doing a crazy work load. Benefits have changed and they now won't let you take off unless you have pto or else it's a write up. No application just constant nagging from management. They put me in the negative pto for being out with Covid the end of my notice instead of contacting me, and I did not receive a final check. Never once called to check on me or give me an exit interview. I sent a strongly worded email when I put in my notice to explain the stress that comes with the particular position I was in and no one pulled me aside or asked me anything about it. I have zero respect for this company and I wish I could give them all zeros. 

Drug Authorization  Coordinator
The management in this department is horrible. The Human resources department condones it. The manager was complained on numerous times before they done anything about it and then they just made her step down from her position to be one of the team. This done nothing for the overall morale of the department, if you don't like working with a person because they are completely unprofessional then why would you want to work with them at all! I feel that Tennessee Oncology is a wonderful cancer care facility but they really need to work on their compassion for their employees. If you want a productive environment it starts with your managers, supervisors and leaders.

Cons: There are a lot of politics, tons of OMs who got their jobs because of who they know and not what they know which is EXTREMELY evident. Lots of work; little to no support; disrespectful managers;  subpar pay for the amount of work you do; coworkers can either be great to work with or a pain; policies that are constantly being changed so you never truly know the correct plan of action, call outs must be done 24H in advance… Pros: Some locations do have drug reps bringing in lunch every two weeks or so; TN Onc approved shirt Fridays; weekends off. All in all you escape one toxic work environment only to be thrown into the h3ll that is also known as Tennessee Oncology. Good luck future job seekers, may the odds be ever in your favor. 

Top Job Titles	Average Salary
Patient services representative 5 salaries reported	$19.97 per hour
Mlt 12 salaries reported	$27.55 per hour
Medical assistant 4 salaries reported	$21.27 per hour
Customer service representative 1 salary reported	$17.50 per hour
Registered nurse 5 salaries reported	$30.80 per hour

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