senior support specialist

administrative assistant

licensing specialist

customer service representative

juvenile correctional officer

Texas Comptroller of Public Accounts

There are many more positive aspects to this position than negative. Apart from out-of-touch senior management in HQ that always seemed to hand down new ill-conceived mandates (likely to justify their own jobs), the majority of auditors' direct supervisors and office managers were great managers, seemed to genuinely care about their employees, and helped those under them to succeed in their position. I also believe that the audit division provided helpful, relevant training that is second-to-none and on a continuous basis. Workplace conduct policies are clear and reasonable. Compared to corporate positions where I have experienced extreme competitiveness, nearly all employees want everyone to succeed and are more than willing to assist anyone. This made for a great work environment that I appreciated. However, the job security and comraderie that came along with working for a government agency was also accompanied by buracracy that included unnessary paperwork, rigid policies, and discouragement of any attempts to change to the status quo (even when such suggestions would seem to benefit everyone). Also, while working for the government provided excellent ancillary benefits like great free health insurance and pension participation, actual wages are not at all competitive. While I very much enjoyed my career here, the final straw for me was when HQ mandated that the extremely limited remote work policies in place prior to the COVID-19 pandemic would be phased back in every time public pandemic restrictions were stripped away. This, despite a committed and engaged workforce that had already proved themselves to be extremely capable of performing nearly all job duties remotely. Even the supervisors that supported more flexible remote working opportunities had no choice but to enforce the silly policies handed down to them. Thinking outside the box was discouraged if it conflicted with precedent in any way. However, for anyone willing to work on autopilot and do as they are told without questioning anything, this could be an excellent piece to spend even an entire career. I genuinely enjoyed the job and would recommend it to most. 

In short, this is a great place to work.  I am somewhere in the 15 to 20 year range now, and have worked at other organizations (private and Fed government).  There are pros and cons to each, but I can honestly state that the Comptroller's office is my favorite overall, or else I would not have stayed.  Like any job within any organization, the section / division / area you work in matters.  I work in IT, and we have a great culture and management with open doors all the way to the top.  There are plenty of growth and training opportunities.  Yes, the workload can be significant, but it is absolutely reasonable.  Yes, we could be paid more, but you go in knowing the deal, and if you add in all benefits (including pension) it is actually fairly competitive with private industry in the long run.  Yes, you are working for the government, and yes there will be some extra paperwork and headaches because of various rules and laws you would not find in the private world.  If you want to work on a cutting edge technology project, go elsewhere.  If you want to work hard, play hard, and have a great career making the State of Texas a better place, the Comptroller's office is a fantastic place to go.

This division is run by unfair, unprofessional managers and an assistant director who walks around eavesdropping on conversations and gossiping; no one in management has employees best interest in mind, they will insult and demean you all the while expecting you to manage an overwhelming workload and be 100% errorless. Talk down to staff and harass them over trivial “mistakes” incessantly for things like: missing a space in an email or opting to use a colon versus a hyphen in an internal only document!! Highly stressful, highly frustrating, highly toxic, highly unrewarding environment. 

Other departments seem to be better than this, but CSB is an absolute disaster and needs to be entirely restaffed with actual management that understand how to lead, mentor, help, listen...etc. So much favoritism within this division as well as negative scrutiny to your every effort no matter how exemplary you are. AND THE PAY IS LOWER THAN 8/10 other agencies hiring for the same/similar job title!!!

1st real job I had after college. Great benefits, fair pay, nice people, but very slow workdays. Not sure if all government agencies are like this, but it seemed like most days I had to purposely do my work slowly just so I had enough to do for the whole workday, instead of watching the clock for the last couple hours.  Most of my colleagues were older people.  I was by far the youngest, so maybe that's why I felt like the days were a bit slow.

I've since moved into the private sector, and the culture is completely different.  Workflow never stops, and I never find myself looking for things to do.  It's a lot more stressful, but I do more, learn more, and get paid more.  It's never slow.

If you want a steady job with great benefits that isn't too demanding, go for it.  (Of course, it's a big agency, so your mileage may vary.)

What is the best part of working at the company?
This state agency offers a monthly paycheck. Pay delivered on time, reliably.  The main office is in Austin just south of UT.  

What is the most stressful part about working at the company?
The Comptroller’s office operates on fear and authoritarianism. They are stingy with sick and vacation time. Parental leave is nonexistent. As part of a Republican government the agency is underfunded. No COL pay increases. Not enough people to do all the work. Lots of finger pointing and blaming. 

What is the work environment and culture like at the company?
Incompetent managers everywhere. Weekly sh&tstorms. Pettiness. No respect for staff.

What is a typical day like for you at the company?
Catch -22. Trying to finish impossible projects without resources or time. And management acts like it’s possible. Really weird in a scary way.    Noisy office cubicle areas make it hard to get in a groove and stay focused.

Great Starting salary for new hires, and kids fresh out of college.

Management shifted from focusing on quality work to being stats driven (minimal hours, quick assignment turnaround, dollars per hour, etc..). 

Expectations have been set by people in management and HQ by people who have very little experience (less than 5 yrs) performing/completing sales tax audits. 
Unfair scrutiny if you are not buddies with someone in management
No cost of living increase, auditors have gone 5+ yrs without a raise

Do NOT make plans to stay...the job/management/ supervisors will drain you and the job is NOT rewarding
Hard Work is NOT compensated
 ONLY stay long enough to get hired at another spot, but AVOID if possible


Overall the pros are that the job offers a pension and if you are single with no kids medical insurance is free.  There is only a small $25/ co pay to visit the doctor.  The leave policy is generous and there is flexible scheduling.  However there is little opportunity for advancement after 5 years and very little incentive to seek management roles.  Work life balance exists however and there is rarely any pressure to work weekends.  However there is inconsistent direction on what is exceptional and deserving of an exceed which are needed for advancement.  

I could say negative things, but every job has them, if anything I have positive things, I learned so much from the agency in such small time. Went from Admin in one office to admin in another to becoming promoted to Auditor, and my road was cut short, I could have became the next supervisor and then office manager but I tend to think they were scared of me! 

One negative thing is that, seems as if women in power tend to bring other women down, instead of empowering them. They get rid of the ones that are there to work and get things turned in. They keep the ones that are never there for mandatory meetings, some are always walking around and talking all day long!

“Billable hour” is the term you will hear everyday. Agreed that it’s the nature of this public industry but the tree of management has been take advantage of it for their credits. “Quantity-driven” job rather than “Quality-driven”. The agency is used to be great few years ago until a “set of ladies” has established the new culture & management style. Cold-blood, voice dismissed, emails deletion, issues raised but never been followed up & answered for auditors. They require lots of admin time but aren’t happy to see those indirect hours in your timesheet.

What is the best part of working at the company?
I really enjoyed working with my supervisor and team.

What is the most stressful part about working at the company?
Being severely underpaid was the most stressful part about working at the company. I am aware that state pays less than the private sector but it should be at least somewhat close to the average salary.

What is the work environment and culture like at the company?
I enjoyed having the opportunity to work remotely.

What is a typical day like for you at the company?
Collaborating with team members to resolve common goals

Top Job Titles	Average Salary
Senior support specialist 179 salaries reported	$4,100 per month
Administrative assistant 179 salaries reported	$3,929 per month
Licensing specialist 240 salaries reported	$3,996 per month
Customer service representative 77 salaries reported	$3,454 per month
Juvenile correctional officer 110 salaries reported	$5,020 per month

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