director

direct support professional

group manager

facilitator

document imaging specialist

The Arc Mercer

The clients are great the problem is Arc themselves. The managers come and go but every manager is pretty awful since they have no real management experience. If the managers like you your OK ,probably since your in their clic, if your not in their clic Your in a world of trouble they will work to get you fired ,since being here I've been harassed by managers and co workers may try to beat you up home office will do nothing about the issues if brought up. If you have an issue and go to home office you will then have a target on your back looking to fire you. Its an extremely hostile work environment very ghetto with inexperienced workers.They expect way to much you cant perform everything they want you to do, and for only 11 an hour with no raises they lie and tell you youll get raises but it wont happen .What they are advertising on here is not what you will be making. The company themselves have stolen DSP money that was distributed by state and refuse to give it to the DSP who need the money since they refuse to give a living wage. Yes they have a union but you still have to fear being fired this is NOT A STABLE JOB!!!! I myself have never worked in such a horrible working environment. If you are looking to arc for employment look else where every where is better then here.

This place is a joke. They do not value employees and have no real vested interest in providing quality and meaningful services is experiences for the population they are suppose to serve.  They have an extremely high turnover rate because they do not offer competitive wages and expect
More than what they are willing to
Compensate for. I worked her for 7 years  they do not plan for the residents which lead to a lot of behavioral issues because of idle time. They develop goals and objectives without input from
Direct care staff who work
With the residents daily.  Last year the state issues several
Million dollars specifically allocated to increase direct care staff salaries. Every agency in Mercer County had theirs by the end of the year. Here we are a whole year in and we have yet to get our money. Jun1, July1, & July 30 have come and gone a s we still have gotten nothing.  This place is a joke a d a rip off.  The only good thing is the direct staff genuinely care for the residensywhich is why i was there so long and why most come back day after day and was making only 1.00 more than I was when I started out. They are consistently short staff meaning you never know from one shift to the next when you would be going home.  They

Low pay. Many higher ups only have their positions because they were friends with senior management before joining. Most of these people are unqualified for their roles and they lean heavily on people in the finance team to fill the gaps. They are also abusive when people in the finance team can't meet their incredible demands. They purposely run understaffed in order to save money. I constantly had to train new consultants since they were too cheap to hire full time people for very important roles in the finance team. They routinely move employees to different roles then they came on for. They also posted several jobs behind our backs during the holidays in an effort to get cheaper labor. You read that right. They will post your job online while you are still in it. Then one day without warning they will terminate you and simply say it's a poor fit. They also try to prevent you from receiving unemployment. Stay far, far away from this insane toxicity. 

The Arc Mercer was once a place I enjoyed working at. I miss the consumers so much but working for the arc you always get the bad end of the stick they don’t see how much you have done and how much work you have put into their  company. never a thank you or job well done nothing.the managers don’t look out or 
Speak up for you they to scared about what’s going to happen to them so they turn the other way you have ppl in HR that has family members working for the company like it’s a secret they will fire you before they suspension you just someone in a new position trying to make an example of people nevermind everything else. Over all it definitely money to be made working for the Arc just mind your business and do your work oh and watch out for the staff that smiles in ya face cause they will try to take your place 

Typical day at work is taking care of the consumers, helping them with cleaning their homes and admin of medications. Taking them out in the community or to the main building to play at the arcade.

Management is the worst. When you need the MOD, they won't answer the phone. If you want to advance to management, you'll get over looked. There is one person in management who comes to see the homes and speaks to the consumers any type of way which makes the consumers upset and sets them off(behavior). 
They don't follow the ratio to staff, ever!. They pull staff from one site to put staff at other sites. These consumers(individuals) are people too with feelings. God forbid you go to the Director with concerns, this person is just as sneaky. 

The work place culture at the ARC Mercer is stressful.  There are at least 2 people quitting per week.  With only 300 employees this is a concern.  Most employees are consultants and they do not receive benefits, Convenient but feeds into the terrible culture.  The hardest part of the job is trying to figure out who your supervisor is and whom is supposed to be giving the employees directive.  The Individuals the ARC serves are the most enjoyable part and the reason that many stay.  I learned that I would never want to work in an environment like this again ever.

I have never worked somewhere, where I felt like I could lose my job at anytime. Every time I have a shift, I don’t want to be there. The company is solely concerned about their money and not the actual staff or consumers. I have seen people get fired who have been working there for years because of the constant rules implemented. Managers are always trying to catch you in the act of something instead of trying to support you. In the entire time I’ve worked there, not one person who should have been training me, actually took the time to do so. If it wasn’t for my fellow shift managers who also feel neglected I wouldn’t have survived for as long as I have.

What is the best part of working at the company?
The best part of working for Arc Mercer is seeing how the staff work hard for their consumers.

What is the most stressful part about working at the company?
There is not enough time in a day to complete some projects.

What is the work environment and culture like at the company?
The work environment can be a little overwhelming at times and the culture is very diverse.

What is a typical day like for you at the company?
A typical day starts with occasional smiles and greetings. Assisting our consumers, visitors and staff and making a difference.

They lie on you. They over work you. They will leave you on shift to work by yourself . They don’t communicate. They like playing with your pay check. You don’t get paid for experience. It’s hard to get promoted no matter how hard you work. They gossip more than they work. The office likes to cause problems within the grouphomes for laughs and giggles. If you have kids they don’t care. They don’t want you to have another job nor do they care they will leave you stuck on shift knowing you have to work another job. They will terminate you for hear say instead of doing an investigation.

Management did not responsibly manage income and expenses.  Contractors were hired because they were friends of someone and their rates were much higher.  As a result, many layoffs occurred beginning in September of 2014.  If expenses were monitored regularly, layoffs and the condition of their finances would be in a much better position today.

Top Job Titles	Average Salary
Director 7 salaries reported	$95,000 per year
Direct support professional 8 salaries reported	$19.58 per hour
Group manager 3 salaries reported	$66,700 per year
Facilitator 3 salaries reported	$70,000 per year
Document imaging specialist 4 salaries reported	$18.18 per hour

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