technical writer

social media specialist

customer service representative

patient accounts representative

customer service supervisor

The Bowen Group

The interview was great but then the whole experience after that has been trash. It took them a month to hire me on in that whole month they basically sent an email out for your background check and then you go in person to do your background check as well and fingerprints when I started they still didn't have my background processed but yet still hired me? I've been here for 6 months and they still haven't gotten me a piv card which is something your supposed to get before getting hired. The lack of communication makes everything worse everything is work from home but if you have issues you have to make a commute to their office. No extra money no raises they have an "incentive program" but they make it so hard to even get. If you need time off here forget it they give 30 hours a day too all agents if the day is full no time off for you. They do not care about your personal life and if you have issues with calls or adherence they will not change your schedule for nothing. Oh yeah and this is a contract job so if you don't follow certain things you will get hammered for it. This place is a joke I would never recommend anyone to work here. They say lies in the interview to get you hired on and then don't stick with what they say. Their also open 24/7 every holiday and they make you work every holiday while th actual VA gets to be home and paid for the holiday. I would run it would be better for you to look for something else that actually appreciate you as a worker. No pto until after a year and if you have sick time and it's not approved you won't get the day off 🤣 its all a joke. I got handed a really horrible manager so it's made my experience really bad here.  


I have had a very positive experience with Bowen Group. From the beginning, the team demonstrated professionalism, excellent communication, and a genuine commitment to supporting both employees and clients. The company fosters a welcoming and collaborative environment where everyone is treated with respect and encouraged to succeed.

One of the things I appreciate most about Bowen Group is their dedication to providing the resources, training, and guidance needed to perform at a high level. Management is approachable, supportive, and responsive to questions or concerns, which helps create a positive workplace culture. The company values teamwork and recognizes the contributions of its employees, making people feel appreciated and motivated.

Bowen Group also maintains high standards of customer service and professionalism, which reflects positively on the organization as a whole. Their commitment to quality and continuous improvement is evident in the way they operate and support their staff.

Overall, I would highly recommend Bowen Group to anyone seeking a professional, supportive, and employee-focused organization. It is a company that truly cares about its people and strives to create opportunities for growth, success, and long-term career development.

What is the best part of working at the company?
Being paid a terrible pay on semi monthly. That's it. A paycheck 

What is the most stressful part about working at the company?
They are the worst company. No leadership. Pointless training. No coachings and supervisors are non existent. Can't even help people who served our country or you're getting screamed at because you transfer to the correct department and then that department just transfers them back to us. Nobody wants to do their job so it's s never ending cycle of run around. They also do not help with ANYTHING honestly. VA will most likely not renew their contract with them. 

What is the work environment and culture like at the company?
Micromanaging. Negative. No guidance of leadership. 

What is a typical day like for you at the company?
Terrible. Long and dragged on. Never been so miserable and I worked at a call centers j absolutely loved for years. This was not the case.

What is the best part of working at the company?
Nothing they will fire you over every little thing, and constantly tell you one thing and then when you do it you will get yelled at it’s all about getting you fired.

What is the most stressful part about working at the company?
The supervisors make the job super stressful overall the job is easy and the Veterans are lovely but the supervisors ruin it.

What is the work environment and culture like at the company?
Hostile, very unfriendly you constant feel on the edge of your seat your working from home but the way they watch over you is like being in the office.

What is a typical day like for you at the company?
Helping Veterans with questions, and concerns about their health insurance, benefits, pension, and helping them get to the right department to book appointments for the doctor,

The pay is not comparable to the credentials they require. One of the rehab managers has very little people skills. However, most everyone is respectable. They give PTO and paid holidays. It is not easy to work there with regards to productivity because that is mostly what they care about and at times it is not easy to achieve the goal. Also, they take their clients word over that of their employees so make sure you take every measure to cover yourself. Most of the managers are approachable and willing to help though. It is a pretty laid back environment for the most part. The director is a pretty decent guy and does try to be good to his employees. 
One nice thing is you can make your own schedule for the most part so long as you can make productivity.

I have never felt more frustrated than I have while working at the Bowen group. This company is one of the worst places to work. The only individuals who might enjoy this job are those from Salt Lake and West Virginia. I initially took on this role to assist people, especially veterans, but the supervisors are the absolute worst part of the job. It's all about power struggles. Some team members focus on personal matters instead of providing the necessary support, making it emotionally draining. The turnover rate is high, likely because of the lack of support and low pay for the challenging work environment."

What is the best part of working at the company?
Working from home. Great supervisors and coworkers. Not having to pay for insurance! Also getting reimbursed for internet bill! 

What is the most stressful part about working at the company?
The Veterans that call in and cuss you out because of things that are out of your control. 

What is the work environment and culture like at the company?
Great work environment! Very upbeat and great communication! 

What is a typical day like for you at the company?
About 20-30 calls a day. Lots of technical support calls and service recovery (complaint) calls. Not back to back... Some breathing room at least, which is rather nice!

What is the best part of working at the company?
Working with people who were dedicated to making sure things were done right.

What is the most stressful part about working at the company?
New owners took over in April 2022. They said that nothing would change and then proceeded to change everything including weakening the company's mission to provide services to those who serve us (Military and Veterans). 

What is the work environment and culture like at the company?
In one word- stressful. If you don't have to deal with the higher-ups- don't. They have no idea what they are doing and blame anyone but themselves.

What is a typical day like for you at the company?
Work on projects for the contract.

A typical day at work would include skill training in house and out.  Building re pore was huge in order to gain the trust of clients to better serve their needs.

Helping a child using boys town to over come anger issues while building social skills.  

.Assisting adults in learning independent living skills.

Working with a family to teach them to fight fair and have respect for each member of the family.

Oversee a child/parent supervised visitation.

Work with teachers to learn how to best help the child in any deficient areas.

As mentioned in the review summary, your experience will vary depending on what type of contract you are hired onto. My contract was quite limited in scope with no real mobility laterally or vertically, but it was just the nature of the contract. HR was always helpful. Leadership recognizes the effort and dedication that you put forth. Honestly I would still be working for them, had the program not been dropped.

Top Job Titles	Average Salary
Technical writer 5 salaries reported	$63,000 per year
Social media specialist 5 salaries reported	$62,700 per year
Customer service representative 5 salaries reported	$16.21 per hour
Patient accounts representative 4 salaries reported	$60,000 per year
Customer service supervisor 3 salaries reported	$50,000 per year

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