house cleaner

housekeeper

camarero de piso

cleaner

dependiente comercio

The Cleaning Authority

A typical work day cleaning at TCA starts in the office at 7:50 in the morning. You get your paperwork with your assigned houses and teammate(s) for the day. After reviewing your paperwork, you and your teammate load the equipment needed for the day. Leaving from the office, you head out into the field where you will start your first house. You clean either the bathrooms and kitchens, or the bedrooms and living areas, paying attention to rotation areas if it falls on you. You alternate areas through each home until you've finished all the houses on your paperwork -generally a four house day is typical. When you've completed all your homes, you and your teammate will head back to the office where you turn in your keys and paperwork, and refill your supplies before going home for the day.

Our management team at TCA is great. We have two main managers, one over the office and one over the field.In addition to our managers we also have an assistant field manager, and our owner who is very hands-on in the company. Our management team works hand-in-hand to make sure each day at TCA runs smoothly. 

The workplace culture is very supportive. Everyone at TCA is excited to see their teammates thrive. We do promote from within so there is a touch of competitiveness in the field to see who will get employee of the month and possibly catch the next available spot for promotions. 

The hardest part of working here is getting used to the labor side of things. We do carry equipment in and out of all homes, including upstairs and downstairs. There is a lot of bending, reaching, and minor lifting- nothing over 15 lbs. 

The best part of our job is that it is a Monday through Friday job. Evenings, weekends, and holidays off are guaranteed.We do offer medical, vision, dental, and life insurance benefits. PTO is offered after a year. 

Our customers are great. If you don't like heavy customer service based jobs then this is the place for you. Most customers aren't home when we clean. On the occasion when they are home, they will generally go to a bedroom or office area while you clean the rest of the home. You can speak with them if you wish or just continue on about your day. You will encounter various people from different backgrounds, get to pet their animals, and get a glimpse into someone else's everyday life.

Working at The Cleaning Authority is a great opportunity. We promote from within so your climb up the ladder is based off your own performance. We are a corporate backed company so we come with all the benefits of a larger office, with the smaller feel of a family run company. 

Starting off, the job was alright. No complaints, I was able to earn money. But after working for almost a year I started to realize that management did NOT care about their employees. They would lie to you and their customers. After cleaning we left papers for the customer that explained what we focused on in the house, and on the bottom it encourages customers to leave reviews so we can earn bonuses. I've had a few customers ask what the point is when we are getting paid $40-50/hour. HA I wish I got paid that much an hour! With these bonuses from reviews they slowly kept decreasing the amount you got paid, and then restricting the customers to only one team. So if another team were to come in and also do a good job, sucks to suck for the other team to receive a bonus. 
What also sucked about working there is the schedule they set you on. You get 3-4 homes a day, might have to help another team when you're done. But it's the travel time and the times the evaluate the homes. With drive times they have you driving from anywhere between 5-50 minutes between homes. And when the schedule the homes, it's all kinds of messed up. On several occasions did I have homes that were right next to each other but had to drive 20 minutes to a different house, only to drive another 20 minutes back to where I started. Making our day 40 minutes longer for no reason. For the evaluation times, it was ridiculous! There are homes evaluated to be done in an hour, but it takes 2-3 hours. Then you have homes that are evaluated for 2-3 hours, but only take 1-2 hours. Then you get in trouble because you're either taking too long and not spending the whole time in the house. And when you bring up homes needing to be re-evaluated, they don't do it. 
It also sucked around holiday season... For the very few of us who aren't from here, we didn't get an opportunity to request a few days to get a chance to go home to be with our families. 
For co-workers, you can get lucky. Just depends on who you're working with. Some of em are good, others are nasty liars and disrespectful. When you have your own team, you have your own cubby with supplies and equipment. Management would let other people use your things, but when you get back to your cubby everything isnt the way it was or even better. It was always worse than how I'd left it and my vacuums would ALWAYS be missing! 

It started off fine but eventually it got to a point where the workload was unbearable. You get weekends off, but I'd be so physically and mentally exhausted from the rest of the week. The job also offers free evenings, but that's not consistent. There were multiple days where I had to clean houses from 8 AM - 7 PM, and I certainly wasn't paid enough for the physical labor you have to go through in this job. The expectations from management were unrealistic. They want both a fully clean house and for you to not go over the time limit. More often than not it's very difficult to achieve both. The kicker is, the better you are at cleaning, the more difficult houses you get assigned. On top of being underpaid!

I also wasn't able to finish the online training either, and was never given another opportunity to finish all my modules. You're expected to hit the ground running and be at the same level as other people who've been working there for far longer. 

The workers there for the most part were nice, but there wasn't really a community there. Management was horrible. Completely forgetful, at times difficult to reach and unresponsive, and overall just not respectful. My preferred name wasn't respected and most of my problems weren't addressed properly. For example, I am not at all fluent in Spanish, yet I'd be frequently paired with teammates who could only speak that. It made communication incredibly difficult. I had also once requested to have a different teammate because I was scared of the one I was paired with. I was laughed at, but I was briefly switched to a different team (FOR TWO DAYS) before I got paired back with that same person. 

On top of that, I only received ONE paystub during the entirety of my time here. This was something I had brought up multiple times. PLUS it was like pulling teeth trying to get my W2. Which, by the way, was left in a completely insecure place for me to pick up OUTSIDE of the building (literally anybody could have grabbed it).

Do not work here. You're better off somewhere else.

It’s easy an hard at the same time. You gotta be motivated you can play around you have to take this job seriously while cleaning the houses. You gotta be serious about this job. You gotta work a not Call off because you want to. Or because you don’t wanna work. If you’re just going to not care this job is not for you. You have to be willing to work. In the end it’s all worth the hard work. Our bosses take pretty good care of us throw us parties for holidays. It’s fun when the time is right. I love my cleaning partner. It’s almost a year for me. It’s not like my old job making over a Thousand every 2 weeks but I do love my job. Sometimes I can get annoyed a frustrated but it’s normal. It will happen. You will have your good days a bad days. No job is perfect. Your job is what you make it.  You will see good results if you work hard a listen a follow the rules a take your job seriously when it comes to cleaning houses. I love making the clients happy an I do love the Tips. Especially around Christmas time. Pay is decent. Like I said the pay isn’t like my last job but I’d rather be where I’m working now then where I was. Always working my butt off an not being appreciated an getting pushed around an not being taken seriously. Worked like a dog not being happy an always stressed out.  My advice try this job out you might love it you might not like it. It’s not for everyone. We bring our own lunches an drinks. Our bosses to bring in stuff for us girls to snack on. We do drive our own cars but the good thing is we get Drive time Pay An Travel time. For driving our own cars. 

The cleaning authority in chandler, they play favoritism even though they say they don't. They say you have to have a car but the people they like do not have a car, and even take the bus to work. You are only paid what is bid on the job for example: if the house is bid for 1 hour and it takes you 3 hours to clean it you only get paid for one hour. And they blame you for their mistake of underbidding the job. They also don't pay as much as they say in your ads, you only get paid like 5 or 6 and hour, then supposedly 8-10 hour but only for whats bidded. Even if you work overtime you don't get paid time and half, its the same as if you weren't working overtime. They also don't care if some steals tips, they also don't care if one of the people they like has no drivers license, they also don't care they're breaking multiple state and federal laws. Also, if your equipment breaks they automatically take it out of your check the cost to repair it, you break something it comes out of YOUR check even though THEIR supposed to be insured, which yet again is illegal. Instead of firing people they will try to cut your hours back to almost nothing so you quit but, if you read the law if they cut your hours so far back that you can't live on it, and can prove it, since you were hired as a full time employee you can file for unemployment and get it. They also taunt they have medical coverage when in reality its a supplemental insurance. When they could get full medical for everybody for pretty cheaply from the state, or now even the federal government but hey, they won't tell you that until your 6 months into it. And that's only the half of it. Oh and if someone calls saying the word "maid" or you say it you get yelled at even though their website states that their a maid service >_>

I’ve only worked for the Fort Lauderdale location, so I can’t speak for the others. But for the time i worked here it was a complete nightmare. Not only do you have to deal with bossy, rude, disrespectful coworkers, but you deal with management who are completely disorganized and don’t care about their employees. Teams are very inconsistent, since management is always changing them which leads to confusion and frustration on who is driving for the day/week. This ends with teams being mad at eachother and managements only response is well someone has to drive. Instead of leaving the teams consistent they change them causing tension in the office. Half the time management doesn’t even know what’s going on. We will show up to a house and the person is confused because they cancelled or rescheduled and we feel embarrassed. Not only embarrassed but we drive there for no reason just to get sent another house that’s half an hour away. We could get sent to tamarac, plantation, pompano, davie all in the same day. The routes they would assign most of the time were just extremely inconvenient, the houses would all be 30 minutes away from eachother then you have to come 30 back to the office. For initial cleans, the time we would have to complete the house sometimes was impossible. 2 or 3 hours for the house plus inside cabinets, refrigerator, oven, etc. Extreme stress is put on employees which leads to frustration which then leads to team members being upset at each other. It all comes down to management and how they organize things. Hopefully in the future for this location they can work on being organized so they can have happy customers and employees. 

If you dont fit into the "clique" then this might be a bad job for you. It was ok when I first started but I quickly noticed that people will run back to management and other co workers and talk about you like a dog. My only disadvantage was that I had previous cleaning experience and they didnt like that. They want you to clean their way and their way ONLY! Bottles must be in the container a certain way or you get chestized. You have to stay in customers houses wayyyy longer than need be because they are overcharging the customers so as a result we suffer and have to piddle around to try to "find" something to clean. Its really ridiculous when its a weekly house and you're required to stay for 2.5 hrs everytime. I mean really how dirty does a weekly house get?!! Not dirty enough to be there 2.5 hrs when it was just cleaned a week ago. And after you've bs'd in your own houses then when you are done you have to call in and if another team is not done then guess what you have to go to wherever they are and help with their houses!! Really annoying when you're already tired from doing your own houses!! Overall the job was stressful and it was mostly the coworkers because it seems like all they did was kiss the managements butt and snitch like a bunch of school kids! Newport News, Va worse location ever! Hopefully Lorries still not there! If you happen to get the job here keep your personal business to yourself. Do your job and go home. They are definitely not your friends! You've been warned


Threw the two years of working at the Cleaning Authority I have had some good times and some horrendous times. The work itself is hard work for sure. And there is always something to be done, there is not a moment of nothing to do. The coworkers are hard workers and deal with a lot of pressure, not just from customers but from management as well. While some workers are outstanding from their cleans to their personality, unfortunately there are some that are hired that seem to still be on high school dramatics, that would be including the management. If you were to voice your personal opinions on how the day should have been to make the times they wanted, or had a issue with something, you couldn't talk to any of the management about it; at least not comfortably without fear. The open door policy is a big part of business and for their employees, and to hear others to hear and agree that you can not talk to management about their issues. When you do speak to them about any complaints or problems in the work environment; they either don't believe you, or they do not like the things you are saying, even if you are as professional as can be coming to them about it. In return to them listing to you, the very next work day the would take it out on you and make sure you to have an impossible outrageous day.. The management do not seem to care about your personal problems  that effect work. While me working while pregnant, during the work day I starting to have a treated miscarry with very bad pains, and they didn't want me to leave the house I was in they wanted me to continue with cleaning the house. The management is very selfish and only out to help them self to make sure they are leaving in time.

Trainees were asked to arrive 30 minutes early to the office each morning to watch a training video, which went over what we would be focusing our clean on that day. 

I liked this structure, however once actually on the job site my Leader was asking me to do things very differently. This conflicting information between the training videos and what I was being told in person made learning the position very difficult. 

I had an expectation of mostly serving as a shadow during the first training week - in which I would observe my team, ask questions about procedures, and help out with small things with guidance of my Leader. This was not the case, as on my very first day I was thrown out in cold water. I was left to clean multiple rooms by myself, and this pattern would repeat each day. I am freshly learning how to do things the company way and yet am being left to clean entire large rooms alone. My team and the manager who hired me were fully aware that I was new to house cleaning and they did not take the time to properly teach. 

By my third day I had hit a breaking point. My team was growing increasingly frustrated with me for taking longer to do my cleans despite me only being a trainee. My team took their full 30 minute lunch break at a café while leaving me in the car, alone. I was then not provided adequate guidance for the next clean and was reprimanded because of my Leader failing to do her job. 

If you want to be bullied for not instantly understanding the job and made to feel worthless as an employee then this is the company for you. Very disappointing experience, as the job was packaged so promisingly. 

Typical day at work is smooth but can be frustrating. There is NO blocked out time for a lunch break, so you have to try to fit in eating. Clean between 3 and 5 houses a day.  I learned how to gain efficiency. You can move up easily and make more hourly if you put in work; however, the faster you are, the less hours you make. I made less after advancement than I did when I took my time. I now do the same job, just in empty apartments (between 1 and 3) and no time restraints and make twice as much. Management has clearly never faced any real hardship or financial crisis.  They do not have much understanding for the middle class worker. You are sometimes assigned cleaning owners/Managers home.  Co-workers are pretty awesome, but many skip things on a regular basis in homes. It is practically impossible to do all they ask for in the allotted time, so it is almost required you skip things. The hardest part of job is being assigned a very picky customer and  working all day, there is no time for your personal life, (Making appointments, spending time with kids, ect)  They say you will be done by 2 and rarely work till 5 but, that is if you are skipping things; if you do everything they list..you are looking at between 4 and 6. The most enjoyable part of job is the satisfaction of cleaning. Overall, this is a decent starter house cleaning job; but not one to make a career or profession out o

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